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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used Zerorez several times and each time we have had a different technician - every one has been very professional and thorough.
Great technician - carpets look beautiful again - no crunchy residue!
If the gentleman who did the cleaning was very polite and professional. We would certainly recommend your services to anyone and everyone.
Your driver destroyed 2 of my christmas pathway markers. It cost $24.59 to replace this set from Lowes.
You only offered a $20 damage discount.
This is not satisfactory.
Technician was polite, neat, and did a good job.
Great communication and carpet is clean!
Our carpet actually got cleaned! Thank you to our technician who did a great job! We will definitely be using Zerorez again!
Your technician was very helpful and courteous and did a great service
We are very happy with the job Zerorez did on our carpet. Their service was excellent.
We had them come back to remove a stain that didn't come up the first time. They were
prompt in taking care of it and we are very pleased. We will use Zerorez in the future
for all our carpet cleaning needs.
RIPOFF service. tech didn't put water- based Urethane on wood floor.as described in your website. Tech did not clean our area rug because it was on the wood floor cleaned. slate and grought on kttchen floor not sealed.
Was in our home about 1 hour and the bill came to $266. What a waste of money
Name removed. 4455 Winthrop avenue
No chemicals
We were very pleased with our cleaning service. He did a very good job, and was very
thoughtful. We would tell our family and friends about your service.
Mrs. John Ruby
On time. Through cleaning.
I like the service in general; Ryan, the technician was outstanding, and most of all I like the results. He took his time and worked on our problem areas which he identified before starting.
My carpet looks great.
Cody was great! Arrived on time and did a very thorough job of cleaning my carpets and my sectional.
Your technicians do a thorough job.
I really liked our technician! This is nothing against him. He was professional, friendly, and did well. There are some spots on our carpet that are still there. He said they should come out really easily. I didn’t notice until after he left that some of the spots are still noticeable. The carpet in the high-traffic areas is still very discolored. I know the carpet is damaged, but i thought more of the color would return.
The tile is where I am most frustrated. Nothing was cleaned around the back of the toilet or under the doorstops. Also, the grout close to the trim is not the same color as where it was cleaned out in the open floor. I don’t know if the tool that is used doesn’t get close enough to the trim or what, but it is noticeable and doesn’t look right.
Everyone told us that our house would smell amazing after getting the floors cleaned and it didn’t smell fresh at all. For the price we paid, I expected better.
All in all, our carpets and tile did improve significantly, but the attention to detail isn’t there. I don’t know what to do to make it better. At this point, I won’t be calling again.
Ryan was Great!
There was a stain on Car seat that I have worked and work on. It now looks new. Carpet and Chairs are great. Thank you !!!!
Professional, Courteous, and excellent results. Ryan was on time and did a great job!
Very efficient and friendly.
Service reps always very nice. Always on time. Service is quick, easy, and excellent.
Irving was great and knowledgeable!
the tech was on time which is in itself is a rarity these days. It was Irving. He was prompt, curteous, and friendly. I had quite a few questions (since i am a new customer) and he was very thorough in answering them to my satisfaction. So far I am pleased with the outcome and hopefully will use your services again soon.
Excellent quality, timeliness and communication.
Zerorez is amazing! Their tech Ryan was professional, honest about what to expect (we have old carpet with some serious stains) and as usual, completely blew through our expectations. Our carpet looks amazing, pet odors are gone and he did it in record time. I especially love how they use little to know chemicals (nothing sudsy) and leave no residue. You cannot go wrong with Zerorez!!
We just aren’t satisfied with the results. We have several spots/stains that didn’t come clean. We weren’t told that they wouldn’t come out.
We are not unrealistic…we know it’s not going to be perfect. We’ve used Zero-Rez several times in the past and have been satisfied with the results. But this time we are disappointed.
Technician knowledgeable and took care with our home. Cleaned carpets well
This was our first time using Zerorez and our expectations were exceeded! Our technician thoroughly listened to our concerns and was very knowledgeable about the services that could help solve them. I am also amazed that we were his of last customer on a Friday and he did not rush to get done. Our carpets look brand new. We are looking forward to utilizing the other services offered by Zerorez soon. We will definitely be repeat customers!
LeRoy did a wonderful job! We had some really tough spots from our senior pet and he was able to make those areas look brand new again!! We were so thankful for Zerorez coming out right before the holidays!