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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always on time. The technicians are always professional, friendly and knowledgeable.
Damaged my wood trim and railing
Technician Tevin was on time. He was interested in my spots of concern to be cleaned.
Asked questions. Looks good.
My carpet doesn’t even look like it was cleaned. I was sent a coupon for 3 rooms for $150 and you just went over the carpets with water. You added on charges so it was more than $150. You kept offering “spot treatments” or “deeper cleaning” for specific areas for $75 a spot! I spent an extra $75 to remove a spot and it doesn’t even look like it was cleaned. If I would have had a true carpet cleaning from you guys it would have hands down been over $1000 and it probably wouldn’t even looked like i got my carpets cleaned. You advertise on the Smiley Morning Show every day and that’s why I used you. What frauds. Shame on you! I’m telling everyone it’s a scam! You offer a cheap cleaning and use only water and then tell the customer in each room “we can only get it clean if we use our special spot remover etc.” What a rip off. I am telling everyone about your shady company and going back to Stanley Steemer. Shame on you!
You at Zerorez are great but super great on pet stains. Thans
The technician was very polite, informative and thorough. I would highly recommend you company. Great job!
Very professional, on time, quality service.
I just recommended you last night to my neighbor. I like your service!
The total thoroughness of the carpet and upholstery cleaning to a point they look almost brand new after many years…the two technicians that have come to my home were THE BEST…so knowledgeable, personable and respectful of me and my home….
Great work, no up sell pressure and good results
Carpets dry faster than others. Very friendly staff and technicians and good prices, and get stains out
Great service and my carpets were much cleaner than expected!
Arrived on time, courteous, efficient gentleman, Altreece, great work.
No stiff, crunchy, residue left on carpet, fair price.
I left a message a couple of months ago to schedule a carpet cleaning. I received no response. I called again, scheduled a cleaning, and asked if the technician could also take 2 rugs away for cleaning. He told me the office would contact me to set a time to return the rugs. I never heard from the office, so I called, and was told my rugs would return to the main facility on 10/3, and someone would call me to set a return time for $30, or I could pick them up myself. I did not hear from the office, so I called on the 5th, and discovered that my rugs were at the main facility. I offered to pick them up, as I did not wish to incur another $30 charge. This is a lot of hassle for one living room, an ottoman, and 2 rugs. I have carpet installed by a very reputable company and a brand known to be the very best for wear and tear. The cleaner told me the dark spots by the couch are actually carpet wear and not dirt, and may be permanent. I will likely pay to have the carpet recleaned by another company to double check this diagnosis, before returning to the carpet store. It's not that I don't believe him, as much as I have never heard of this happening before. The technician was lovely and informative and very much on time. I was just surprised at how many spots around my living room are "permanent".
You came back out to remedy an issue and it helped!
Very timely and very thorough.
A great job by Marcus made it a good experience.
Cleans without odors or carpet residue. My wife has severe asthma. She reacts to many airborne items and odors. She does not react to Zerorez chemicals.
Quick, easy process for getting quote on our commercial carpet cleaning needs. Great reminders about upcoming appt. The tech, Andy, was very professional and walked through before & after the service. We will definitely be having them clean our carpets moving forward.
No chemicals in cleaning, quick scheduling, no smell, friendly employees.
Efficient
Very happy with the service, thank you!
great individual doing the cleaning
Clean look and feel.
My carpets look wonderful!
When I scheduled my appointment they simply asked what type of cleaning needed to be done, I said a sofa. No further questions were asked. When the technician arrived he stated that I didn’t have just a sofa that the material on my sofa would cost more. I was not happy at all about the unexpected increase in cost. I suggest for future customers that you update your protocol to include additional lines of questioning during the appointment scheduling. This will ensure the price quote provided is accurate and prevent future unhappy customers. After a lengthy conversation, and the inability to explain why the material on my sofa would cost more, the technician did charge me only the fee that was quoted during my scheduling call.
Don't be quite so rushed.
On time,efficient . He worked very hard and my carpets look much cleaner.
Carpets look great and were all dry in about 2 hours. Andy, our tech, was so nice to work with!!! He was very efficient and particular as well as very cooperative. This is the second time I've hired Z and I'll do it again and again when my carpets need cleaning.
No chemicals..no residue