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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brandon Bradley was an excellent service man from Zerorez. He was what I have come to expect from the services I have received from Zerorez. Brandon took the time to explain in detail what was needed to remove the pet urine odor from the carpet and most of all he took the time to complete a a very thorough job in cleaning the carpet.
Like the job!
On time. Very respectful. Did a excellent job
Efficient and fast.
Timely with outstanding communication
Friendly, curtious, timely, and a great cleaning process that dries fast
Was able to schedule a date fairly quickly. The tech was very professional
No smell of chemicals. Dries quickly.
I love how clean the carpet is and it looks great. Nathan, the tech, did a great job and was really easy to communicate with.
It was quick and smelled clean!
no fumes and the service man was great his name was Brandon he went above and beyond to get things looking good again
Tevin was awesome - he explained everything and listened to what we needed. The carpets turned out so good!
The estimator was prompt and efficient. I will know more when I receive confirmation of the cleaning appointment and the actual cleaning.
Very efficient and the house looks great!
No shampoo. The technician did a great job!
Clearer time window
Great service, on time & cost efficient
Attention to detail, clean smell, definitely know my carpets were THOROUGHLY cleaned.
Tevin explained everything to us clearly, and was amazingly professional, courteous, and thorough. We were very impressed with him and his work. He's definitely an asset to your company!!
People with inhalant allergies and asthma can use Zerorez with no fear of reacting to your cleaning chemicals.
Does the job, fast drying and good service people
I have used Zerorez a number of times and have been happy with the service. This time when I had my carpets cleaned the technician name was Joe and he was very polite and cared about the job he did. I would highly recommend Zerorez and ask for Joe.
I understand the couch was dirty, but it was left with strips in it. A clean strip and dirty strip and so on… I thought it was just wet areas while they were there but I looks like every other strip is clean. I feel like if the strip is clean the dirty strips should be able to clean as well. Maybe it was just the direction of the cleaner?
Chair and ottoman looked great.
He was friendly and considerate of our home. He did a great job and I will be a return customer in the future.
clean carpets afterwards and no crusty feeling underfoot
Great service associate
Zerorez is easy to book appointments with, always come with in window of time and do an excellent job of cleaning carpet! Technicians are always knowledgeable and extremely polite! Definitely a company that values customer satisfaction!
For the price paid I would not expect to have to call you back out for a complete redo, the I am told there is something wrong with the suction on the first van that was out, why wouldn’t this be fixed before you send a new person out to do over $700 worth of carpets and sofa and you have to inconvenience this family twice. For the price and service I am very disappointed. It was exhausting for us and our dogs!
Tevin was very nice and did an excellent job. I would definitely recommend him.
I spent a lot of money to have all the floors and vents cleaned in my home. I spent the entire day before moving things around and prepping my house to expose most of my floors, so they could be cleaned. I was extremely disappointed in all of the floors, even after asking the tech to redo some of them. I explained all of this the next day in more detail to someone in customer service. She was very kind, and offered to have someone come back. However, considering the amount of time and effort I put I to preparing for the first visit, I was not interested in having to do all of that again. The tech was there from about 8am to 7pm. Then, as he is leaving, he tells us to stay off the carpet for 6-8 hours (or maybe it was 4-6). That was impossible for us to do considering the time of day it was. It was all extremely disappointing.
Service seemed quick and efficient. No heavy fragrances used for cleaning. Down side was that it was one of the hottest days and the door remained slightly open for the service to the van, really no way around it. Just bad timing. Also, tech said floors should be dry in about 6 hours and even with fans going, they weren’t dry even after 12 hours. Other than that, pleased with the outcome.