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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s great because it dries fast and no chemical odor
Everything from the products to excellent customer service!
Called Zerorez back for another carpet cleaning. We were so impressed with how clean the carpets were. We had to get the rest of our home cleaned. The carpets look like new.
Staff was great but there are several stains that did not come out of the carpet. I’ve always used Stanley Steemer but decided to give you guys a try. I think my stairs look worse now than they did before. I’m not sure how you can make it right.
Great customer service and great product.
Your technician A.Wells did a fantastic job on my carpet. Mr. Wells was very professional, kind and friendly. He made sure that I was completely satisfied. You should hire more people like him.
Great service, explanations and overall communication.
Very satisfied-would like to have copy of my bill. Technician was very nice and efficient
Quick, easy, thorough, friendly and never let's mW down.
Service and results
I like that they are in and out quickly.
We have used Zerorez for years and the most recent time didn't disappoint.
The representative was Amanda. She was nice and professional as they have always been.
The people are friendly and explain everything. They’re quick and efficient. My carpets always look great!
Always high quality, efficient services.
Very prompt, job was done very well.
The rug that got “touched up” complimentary due to how small the area was has already gotten the original smell back and what not. Would like this re-touched up please and thanks.
We love the friendliness of the employees that come to do the cleaning an love the spot remover you can buy. The carpets and tile are always clean.
Thorough, on time, friendly tech
Communication. Never got call two days before appointment to give us a window time. Technician notified me at about 8 am and said he was 15 min away from arrival time.
Carpet still smells. Like old wet carpet. Even after a second redo service. Urine spots not lifted. Not sure what I even paid for. I'll be calling another cleaning company to actually clean my carpet.
Our technician was quick and friendly. He recommended needed products and helped us save money. Our carpets looked and smelled great when he was done!
Very pleased
The behavior and attitude of the serviceman. Had a genuine concern for satisfaction of the job from the client.
The service technician was on time and efficient and personable. I am satisfied with the work done.
Stains didn’t come out but was told they may not when he arrived.
Our tech was polite, knowledgeable, and offered information and explanations. Did a great job. I do like that you use your "special" water instead of the usual detergents on the whole area. The carpeting looks great!
Left carpet smelling like dirty water
He was early arriving and very quick! It worked out perfectly for me that day with all the moving! Floors look and smell great!
They did a great job took time to finish the job the gentleman was very informative and told me each step he was doing.The room looked great after he finished will use your service again.
Great cleaning and service. The guy was extremely knowledgeable.