Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 10, 2023 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

Very happy with the cleaning done on my carpet and chair. The rep was great and on time, careful, friendly and informative.
We will definitely use your company again.

Report a concern   October 10, 2023 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

your products do a good job of cleaning

Report a concern   October 9, 2023 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Kevin, your person in charge of our cleaning did a fantastic job. The carpet has not looked this good in a long time. He explained how things would be done but also took the time to answer questions even though we were interrupting him.
Not a single complaint from us and in the future, I would ask for him.

Report a concern   October 9, 2023 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Easy process to for booking service.
Tevin the tech was great, fast efficient and job well done.
Happy to recommend t everyone!

Report a concern   October 9, 2023 — Rated 10 out of 10 by Juli Fritsch Zerorez Indianapolis
What do you like about our products and services?

I am confident that my carpet is very clean. The technician is knowledgeable, thorough and professional.

Report a concern   October 8, 2023 — Rated 5 out of 10 by D.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

No disappointment

Report a concern   October 8, 2023 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

We had excellent customer service

Report a concern   October 8, 2023 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Wow! First time having our carpets cleaned and we are so pleased. Very professional and respectful, and our carpets look great. Our technician was Matt, and he was very thorough in explaining each step of the process, how they’re able to clean without chemicals, and give great tips for keeping up our carpets.
Fair pricing and clean carpets—we’ll definitely be repeat customers.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Lisa Nickell Zerorez Indianapolis
What do you like about our products and services?

We have used Zeroez multiple times, and have been happy with results. Our technician, Derek, arrived as expected, was very professional, and did a thorough job in refreshing our carpet.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Phyllis Smith Zerorez Indianapolis
What do you like about our products and services?

The product cleans my carpet. Does not leave any residue. My carpet is soft and the pattern shows up better after the cleaning. My carpet is off white and it looks like new.

Report a concern   October 7, 2023 — Rated 9 out of 10 by K.N. Zerorez Indianapolis
What do you like about our products and services?

Tech was on time from call made.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Kathy Phillips Zerorez Indianapolis
What do you like about our products and services?

The way the carpet Is not saturated afterwards and dries quickly. Great job cleaning and getting the stains out.

Report a concern   October 7, 2023 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Very prompt and professional. Explained procedure in detail about what to expect.

Report a concern   October 6, 2023 — Rated 8 out of 10 by D.W. Zerorez Indianapolis
What could we do to improve?

They did not clean under my recliners. I offered to move them but Jacob never told me when he was ready so I forgot about it. I did not realize until after he left that those areas had not been cleaned.

Report a concern   October 6, 2023 — Rated 8 out of 10 by J.P. Zerorez Indianapolis
What could we do to improve?

Poor Scheduling! We need to know at least a beginning window - morning or afternoon when scheduling. Narrower window sooner than 24 hours in advance would be nice.

Report a concern   October 6, 2023 — Rated 6 out of 10 by D.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I had issues the Mgr. Andy Anderson corrected to my satisfaction

Report a concern   October 6, 2023 — Rated 9 out of 10 by K.A. Zerorez Indianapolis
What do you like about our products and services?

Easy to schedule. Cleans without stinky chemicals

Report a concern   October 6, 2023 — Rated 9 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

Carpets are soft and clean

Report a concern   October 5, 2023 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Our tech was great!! Very professional, on time, explained everything thoroughly and cleaned up.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Judy Hadley Zerorez Indianapolis
What do you like about our products and services?

Did a awesome job on my carpets

Report a concern   October 5, 2023 — Rated 10 out of 10 by A.R. Zerorez Indianapolis
What do you like about our products and services?

Nathan was great!

Report a concern   October 5, 2023 — Rated 10 out of 10 by Terri Waltz Zerorez Indianapolis
What do you like about our products and services?

I recently purchased a home and didn’t want to do the typical steamer services that I’ve used for years with the end result being “good enough”. I researched the various cleaning services, reading and RE-reading the reviews. I had a very large area(both carpet and a lot of original hardwood installed in 87’)
I crossed my fingers and scheduled Zerorez, Tevin showed up with his van filled with machinery that looked like a rocket ship! Tevin spent several minutes explaining the process for carpet, hardwood, and even the tile that he would POWER WASH!! i left him expecting to hear from him in two hours saying he was done(all the services in the past would spend maybe 2 hours and done) After almost 5 hours, Tevin called to tell me he was finishing up…I met him at the house and was STUNNED when I walked in and saw the hardwoods literally SPARKLING!!!! The carpets looked gorgeous as well, but Lordy my hardwoods look incredible! Zerorez is a jewel in our city! Customer service is first and foremost, and pride in the work is something we just don’t see anymore!
Will ONLY use Zerorez from now on, puts the chem clean and Stanley’s to shame!!
Terri

Report a concern   October 5, 2023 — Rated 10 out of 10 by L.K. Zerorez Indianapolis
What do you like about our products and services?

The guy was super knowledgeable and super quick. He’s also good with a Rubik’s cube!

Report a concern   October 5, 2023 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

No Chemicals and the Technicians always know what they are doing and are very knowledgable

Report a concern   October 4, 2023 — Rated 10 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Carpet is actually clean when they finish . I will always call Zerorez .

Report a concern   October 4, 2023 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Professional service

Report a concern   October 4, 2023 — Rated 10 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

Technician showed up on time and did a good job on out carpets.

Report a concern   October 4, 2023 — Rated 10 out of 10 by R.K. Zerorez Indianapolis
What do you like about our products and services?

the agent did a great job and was very kind.

Report a concern   October 4, 2023 — Rated 10 out of 10 by Michael Roderick Zerorez Indianapolis
What do you like about our products and services?

Excellent work

Report a concern   October 4, 2023 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

good experience


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