Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18447 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 13, 2023 — Rated 10 out of 10 by L.A. Zerorez Indianapolis
What do you like about our products and services?

Service was outstanding as usual. Always great thank you!

Report a concern   July 13, 2023 — Rated 10 out of 10 by M.L. Zerorez Indianapolis
What do you like about our products and services?

very clean, the tech Brandon was professional and explained things in detail

Report a concern   July 13, 2023 — Rated 10 out of 10 by Shannon Skillern Zerorez Indianapolis
What do you like about our products and services?

Just how friendly patient he was as I was getting a room ready..

Report a concern   July 12, 2023 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

I really loved how organized and responsive this company is. We aren’t even located in the state and it was so impressive how the company was run.

Report a concern   July 12, 2023 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Our carpet is 25 years old and still in good shape. Thanks to the professional care and products used by Zerorez over these years.

Report a concern   July 12, 2023 — Rated 0 out of 10 by S.T. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

First tech came and left stripes on my carpet. Second tech came out to re clean and you can still see the discolored areas. And to top it off he scraped the banister up the entire side with the hoses. This happened the day before our home inspection. This was the whole point of having the carpets cleaned and they look worse than before and now the banister is damaged. Then a manager offers to come touch up the paint. There is zero chance I am letting another person from this company in my home. Every time it gets worse. And I paid over 200 dollars for this service. I rarely complain but this ruined my home inspection.

Report a concern   July 12, 2023 — Rated 9 out of 10 by G.B. Zerorez Indianapolis
What do you like about our products and services?

Technician was professional and did a great job !

Report a concern   July 12, 2023 — Rated 9 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

First time for us to use your service, tech was punctual and did a good job cleaning our carpets (whole house). Will use service again when we need carpet cleaning.

Report a concern   July 12, 2023 — Rated 10 out of 10 by J.L. Zerorez Indianapolis
What do you like about our products and services?

Very efficient and did a wonderful job.
Very courteous and friendly young man
took his time and did a awesome job!

Report a concern   July 12, 2023 — Rated 10 out of 10 by G.W. Zerorez Indianapolis
What do you like about our products and services?

Entire process from making appointment to having carpet cleaned was flawless. End result was exactly as promised.

Report a concern   July 12, 2023 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

I love that they don't use harsh chemicals and soaps. Their response time was amazing - showed up less than 2 hrs after I called. The technician was extremely knowledgeable, kind, efficient and wasn't overly pushy with additional services - simply just informative. We had a worrisome coffee stain that they were able to get right out. Saved the day!

Report a concern   July 10, 2023 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Your representative that cleaned the carpet was outstanding and the job he done our carpets was absolutely amazing. Thanks !

Report a concern   July 10, 2023 — Rated 10 out of 10 by K.T. Zerorez Indianapolis
What do you like about our products and services?

The service was fast and effective.

Report a concern   July 10, 2023 — Rated 10 out of 10 by C.W. Zerorez Indianapolis
What do you like about our products and services?

My carpets are always cleaned well, they look and smell great afterwards. Friendly and efficient staff.

Report a concern   July 10, 2023 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

easy to schedule, always does a fantastic job

Report a concern   July 10, 2023 — Rated 9 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

effective cleaning

Report a concern   July 9, 2023 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

I like that they use empowered water and no harsh chemicals.

Report a concern   July 9, 2023 — Rated 0 out of 10 by S.T. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I left a message but there are streaks on my stairs that look like someone drug something rusty down the stairs. It looks worse now than before the cleaning. So very disappointed. I have had my stairs cleaned several times before and they have never looked like this.

Report a concern   July 9, 2023 — Rated 10 out of 10 by B.H. Zerorez Indianapolis
What do you like about our products and services?

Always like Zerorez, they do a great job!!

Report a concern   July 9, 2023 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Tech was knowledgeable and informative. He was fast and thorough. Very courteous.

Report a concern   July 9, 2023 — Rated 10 out of 10 by M.H. Zerorez Indianapolis
What do you like about our products and services?

Professional and thorough

Report a concern   July 9, 2023 — Rated 10 out of 10 by Georgia Stumpf Zerorez Indianapolis
What do you like about our products and services?

Carpet always looks great! Service is professional and friendly. Time is always what Z told me it would be. Techs are careful, observant, pet-friendly, and efficient. I have no complaints to submit at this time.

Report a concern   July 9, 2023 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

Service was on time, professional, and did an excellent job cleaning carpets.

Report a concern   July 8, 2023 — Rated 5 out of 10 by J.Y. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

You sent out the technician to re-clean and cushions that didn’t have the “black/dark lines now have them. The sofa actually looks a little cleaner with the exception of the dark areas. Your technician stated that it could’ve been his fault due to a tag fade or tools used but then filled out the last invoice for the re-clean stating there was a red stain - don’t know where that came from! I felt he did a good job but still no answers as to why my sofa looks this way. Very frustrating and truly not very happy with no return call after the tech suggested I call.

Report a concern   July 8, 2023 — Rated 10 out of 10 by Mike Macke Zerorez Indianapolis
What do you like about our products and services?

Excellent service and Amanda was wonderful.

Report a concern   July 8, 2023 — Rated 10 out of 10 by M.L. Zerorez Indianapolis
What do you like about our products and services?

No chemicals, no residue . Brian was very professional and prompt. Have used Zerorez for the last 4-5 years and I recently referred a friend to your service.

Report a concern   July 8, 2023 — Rated 10 out of 10 by D.J. Zerorez Indianapolis
What do you like about our products and services?

Carpets look great...Marcus was a pleasure.

Report a concern   July 8, 2023 — Rated 8 out of 10 by K.H. Zerorez Indianapolis
What could we do to improve?

Provide a more accurate arrival time. Perhaps allow more time between calls and allow for travel time and unpredictable traffic. The service was wonderful. The Technician was very professional..

Report a concern   July 7, 2023 — Rated 10 out of 10 by Devona Malichi Zerorez Indianapolis
What do you like about our products and services?

Great results!

Report a concern   July 7, 2023 — Rated 10 out of 10 by B.L. Zerorez Indianapolis
What do you like about our products and services?

Great work!


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