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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcus was very straightforward about the service and very kind and allowed my three year old daughter to follow him around. I am very happy with the results of his work and professionalism.
Regular customer
It's very easy to schedule an appointment online. Carpets are always mutch cleaner!
Your technician was outstanding!
Would like to see my staircase cleaner.
Reese was excellent, professional and hard working. He paid attention to a lot of detail and I was very pleased when he finished. He removed several unidentified stains that had been in the carpet for awhile...we have a dog and cats. He was polite and I would recommend him to anyone.
Price was a little high even with discount however the tech was able to help out with the stairs pricing as we did not have two full staircases
Easy. Awesome!
Our gentleman Derek was great
I ordered the service online with a coupon code. Apparently, one of the areas (the stairs) did not count toward the coupon. I did not realize this and was not told this until after the whole service was complete.
The charge for the service was going to be significantly higher than what was expected (hundreds of dollars). My husband spent over a half hour trying to work out the pricing situation.
Had we known before they started, we could have made different decisions.
Also, our plush, soft carpet now feels crunchy and hard.
Marcus, the guy that cleaned our carpets and upholstery was efficient, explained everything well, did a great job and was a dog lover!
This is the the second or third time we have used zero rez. It is the second time we have had Thomas. He is very good , carpets look very good for a 20 year old carpet. My only wish would be if the fans could be used longer.
Offer some fragrances to blend into the carpet
Easy to schedule. Good communication. Fast and in time
Honestly, I can’t really tell that the chair I had cleaned made any improvement. I still see oil stains from the head rest and it looks dingy like before. I loved the carpet cleaning but can’t tell a difference on the chair upholstery
I love how clean my carpet gets. The two young men that came out were so professional and nice.
No chemical smell. You get the clean carpets with no odor.
I love that Zerorez is pet safe and safe for children.
Amanda was very thorough and explained what to expect.
She played with our dogs.
She explained about the pet stains and how to remove. She spent extra time on the pet stains.
All the stains came out.
She was nice and friendly.
Gets my carpet really clean and dries soft. I have always had a very nice, caring, respectful and knowledgeable representative clean the carpets. You get my business and when people ask I tell them.
My carpet always looks so nice when they are done cleaning it. The carpet cleaners are always polite. Their work is efficient.
Great work, professional, knowledgeable.
explained service
They came out and recleaned my kitchen carpet, and I was very satisfied with the job .
I would tell my friends about them.
While the cleaning was good, there were still some high-traffic areas that seemed to receive very little attention.
Great staff great reault!
Wow. We’re so pleased with the attention the tech gave our carpets. Especially the heavy traffic areas!!!
Service was fast and employee was incredibly nice and informative!
Always a great job by a very professional expert rug cleaner. We have used them for years and will continue.