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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did already!.
Laroy did a great job!
The stains stay out
The person was thorough, friendly and did very good job!
Amazed at how well our carpets respond to your method of cleaning and stay looking good for weeks!
Too expensive. Price was above the quote for very easy job.
No chemicals for my prts
We are grateful for Zerorez and your awesome members say thank you as well!!
service is very responsive and respectful
Tevin did a great job at our business. Everything is spic and span. He is very polite and a hard worker! Thanks!
Marcus was wonderful from communication prior to the appointment, to the actual cleaning! 5 stars!
The technician was very thorough and explained everything well.
Easy to work with, everyone was so nice to work with. I had an issue after the first cleaning but they came back and made it right. Results are beautiful.
The product doesn’t leave a residue. Technicians are always friendly.
They did a good job. Technician was polite.
Thomas got our carpet and tile/grout looking brand new. Our carpet needed some serious attention and Thomas brought it back to life. The carpet looks better now than it did when we had cleaned when we first moved in. Would recommend to anyone looking to refresh their carpet and remove pet stains. The grout in the tile has also never looked better. Thanks, Thomas!
They did a great job, very professional!
On time - representative was very friendly and helpful. He did a great job!!!!!
The guys were knowledgeable and friendly and explained everything clearly!
I was very clear with person on phone about size of my rooms. They gave me quote and quite changed when person arrived.
Some areas still look discolored, although better than before
Our tech was prompt, friendly and very knowledgeable. He made the experience efficient and I appreciate how well he handled cleaning four rooms of carpet.
I had another company 'clean' my carpet. The carpet was left stiff and sticky. After 2 1/2 months, it also started smelling and I couldn't stand it anymore. So, I had Zerorez come out. They actually cleaned the carpet. It is soft and smooth. There is no stickiness and no smell. I vacuumed the next day and there was maybe a teaspoon of debris. The carpet is now very clean and I am very pleased!
My couch is stain resistant but does collect dirt and Oder. It was a steam clean and they told me it would be pre treated with an enzyme of some type to help with Oder which it wasn’t. Although my couch seems to be brighter and it still has an oder.
Overall- great experience with the technician. He was quick but wish it had taken care of the Oder.
The person was very nice and explained everything he was to do. A+
Thomas did a good job
Tech was great!
I’m not sure that the high traffic areas received the extra attention I was hoping for. Our carpet will be two years old in August. I was hoping it would be fluffier than it is. And I did notice a spot that should have come up pretty easily. A bit disappointed this time.
I have used ZeroRez twice in the past year. They are professional and very accommodating. They make sure their work is done well before leaving. I had them come back last time to work on a spot again. They were happy to oblige.
Great service, they have cleaned up my pet issues brilliantly!