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based on 2076 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am sure you really provide a needed service
great service from Judy
The caregiver Dora was prefect and you made sure we had the same caregiver all five days we were in Vancouver.
We will certainly use Nurse Next Door again.
Lis Last name removed.
Goog
I enjoy the peace of mind I get, and the rest my husband gets when I receive their care.
quality of personal service from my home care person
The staff were always cheerful,hard working and willing to help us out where needed. Any company we had would comment on how clean & tidy everything looked. Having the Nurse Next Door these last
3 1/2 months while I recuperased from major surgery was a positive experienced.
Person who was sent was very kind and competent
We have only used your service for less than 3 weeks.
The care givers are quite wonderful
The present caregiver Kavita is very aware of patient requirement and is very much on top of everything ie what solution to use when and make changes as needed with consultation of PD clinic nurses. You need more staff like her.
Joyce was an amazing caretaker
Changes in scheduled services and care book not on site
Kirsten and Chantelle have been amazing with First name removed. Sensitive, kind and patient...they have treated her with dignity and respect not disregarding her opinions.
Let's just say I was not impressed by the calibre of your caregivers....all of them.. with one exception...Ying was a winner in every respect and left all the other wannabe caregivers in the dust. She deserves a giant increase in salary.
Name removed
Staff on phones are pleasant, efficient. Most of the time the caregivers meet our needs.
Girls always are helpful and cheerful and ready to do the best they can on your requests. They always arrive on time and brighten up the day for many SeiniorsI would have no problems recommending your company to any of my friends who might need your services.
Judy is very good for my needs
office very poor keeping time. changes informed last minute, many time mixed up with the nurse coming in. - did not consider patient/family time ie family has plans and other appointments too.
One comment from the office, when I pointed out that we have plans too, "you are getting service"!
Unfortunately you message/promise on the phone re "committment" need to be looked at, revised or removed.
All of the nurses were very kind, caring and helpful.
VAnnette is a lovely caring girl, I am very pleased with her.
Consistently excellent care given to my elderly father. And by the same caregivers over the last 10 years - continuity that's important to him and to me.
Good service
Most of the caregivers are enthusiastic and helpful.
you have been sending us really nice competent people, also they are good with our two indoor cats and dog
Well run with pleasant people
Friendly staff
Marika, the client care designer does not communicate promptly or professionally. If people are arranging for nursing care, they are obviously experiencing stress and anxiety and have some level of time sensitivity. Marika does not demonstrate any awareness of this. I had to wait for days to get responses from her, and was not confident changes to my schedule or questions would be addressed by her. I received much better service from the call center. Having said this, I was in a desperate situation and in need of the service which is why I had no choice but to put up with it. If this was a different consumer service, I would have taken my business elsewhere.
Service not always reliable, no consistence in nurses.
The service was excellent, and caring.