- Phone: 604.228.4357
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based on 2076 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cheerful, professional care.
Why do you keep asking. I will never use your company again. The worst organization I have ever used.
Quality of staff was very poor and inconsistent
Very good service especially to lonely elders
Terrible service overall. Would make sure I tell anyone interested not to use Nurse Next Door ever.
Excellent people who knew just what to do.
Raj is competent and kind. She chats with First name removed, helps him, and also helps me out. Thank you!
There professionialism and knollege is truly outstanding and as well there physical presence is greatly appreciated.
I would make it a 10 except for the minimum 3-hour provision.
Good service.
My nurses look after all my medical needs every day.
So far, very professional, anticipate needs, are
Very helpful and comforting. I did not realize prior to surgery just how much help I could use.
Have made recovering so much easier.
Experienced provider with lots of knowledge to improve client health. dependable relief!
She was very efficient, very kindness and very responsible with her duties.
the staff and nurses are very helpful, pleasant and know their jobs
Consistently sending PSW/caregivers to provide service for me when they are not properly trained. Examples such as operating a ceiling lift or common sense of how a sling works. I feel like there is absolutely no screening involved during the hiring process of the PSW/caregivers. Most caregivers were trained by me, as the client and had to instruct very basic common sense knowledge to provide for the caregiver who is supposed to provide care for me. Having to use Nurse Next Door’s services for over a year, I have gathered information of my own as well as other clients out in the community to sum up that most of the caregivers being hired by nurse next door is completely unsafe, untrained, lazy and not qualified to provide any Home care services to clients with mobility aids or cognitive decision making clients. However, the call-center agents are fairly reasonable and decent when needing schedules changed.I would not suggest Nurse Next Door to anyone that I know due to the fact that the care designer that I am currently working with goes back on her words and the company’s policy based on her judgement that I am a different categorized client. Having said, all of the qualities listed on Nurse Next Door’s website is completely not reliable to me. I cannot say that for everyone, but this is my personal experience. I hope my input can help you reflect on the hiring qualification and care standards.
Responsive but times vary too much
Capable, kind, friendly nurses helping me with difficult recovery from shoulder surgery. They are just what I need right now.
Tina was an awesome nurse She knew how to do job properly compare to other nurses
Management.
Wenifreda who cared for my deceased husband was an excellent caregiver to Ben. He
looked forward to her weekly visits. Name removed
The caregiver is efficient and we are happy with the care she provides our elderly aunt.
I am frustrated communicating with the office (accounting) and our case worker.
The girls that I have dealt with have been very nice to me.
Always on time and very willing to help out with my requests.
Over billed invoice. Left several emails and voicemails to address the issue. But never did get a call back. Since then, never used Nurse Nest Door again.
The people that came to help my mother at Chalmer’s Lidge was very nice and very helpful. She lived longer thanks to your staff! Thank you so much!
The two ladies who come here are excellent.
We would like the office to inform us if there’s a change in schedule, so that we don’t worry that the worker has had an accident.
Thank you.
If it wasn't for cost, this would be a 10, no question.
I would have given you a higher rating if the same person was able to come each time, however I do know that is not possible. I am grateful for the service , So Thank you.
First name removed ONeill
The person we had yesterday was a substitute as the promised person had hurt her leg and couldnt work that day.
This person was very sweet and professional, especially for a young person. Her knowledge of seniors was also very good I was very impressed with her.
Dianne Last name removed