- Phone: 604.228.4357
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based on 2029 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
STAFF ARE VERY PLEASANT,HELPFUL, AND KNOWLEDGABLE
Poor service
Depends a lot on the nurse.
I really liked the person that was sent to me but as all I needed was some personal care I felt it was too expensive.
Communication lines were not clearly laid out
Care plan not shared
The use of the app to share information among caregivers and supervisors seems to work well. I feel confident that caregivers will be on time - important for those who work. Quality of care is good and caregivers are very helpful with chores. Together, these features make the service well worth the substantial cost.
Dependable
They are care ,responsible ,hard working people ,respect their family,they are friendly. I really like their job.thank you..
Qualified staff available on short notice to provide safe care to family in their own home. Staff easy to contact by phone and communicate with.
For the most we have been happy but earlier we were over charged time in some days and it has never been corrected
i came to vancouver from winnipeg for a 10 day holiday unfortunately i have lost complete kidney function and require daily peritoneal dialysis i had prearranged for assistance from your nurses and didn't know what to expect i can tell you that the treatment received was absolutely excellent your staff set up a visitation for each morning and kept to the schedule as promised every day they reset my Baxter cycler i can not thank them enough for how they made my holiday possible and for their exceptional professionalism if i am still able to return next year there is no doubt i shall once again seek for their assistance please give my best regards to marika sincerely Doctor Name removed
The nurse (Josie) that comes into our home every day is very competent, caring and spends the time with us to ask how my husband is. She takes the time to listen to any of our concerns. We feel very fortunate to have her and would recommend Josie to any other individual seeking care.
The cost. Service is excellent but having to pay for 3 hours when service is only needed for 1 to 1 1/2 hrs makes it very expensive.
staffing issue, sometimes not communicate very well between office and a client.
Very unprofessional from start to finish.
The staff does an excellent job of taking care of my medical needs and does so with the friendlies manner.
Consistent care giver and flexible, dependable service.
We have the absolutely best care aide we could ever wish for. She’s efficient, knows her job, and always has time to answer questions or explain things in ways my 83 year old husband understands. So patient and kind. Just a sweet girl who is made for this job! Her name is Kayla Bradshaw.
A qualified person to talk to
Nurse very kind and helpful, especially to seniors.
NND is very professional and organized and it’s staff are good, helpful and respectful.
Dr S Last name removed
Nurse Next Door has always been there for me, everyday without fail, even through this pandemic of Covid19, helping me keep alive at the risk of their own lives. May GOD bless your Company and all your nurses. You're all try lyrics my unsung heroes and r highly appreciated. Thanks so much😊😊😊👍👍.
Great communication, flexible in any changes, reliable and pleasant to deal with. Thank you for taking care of our family! Jennie Last name removed
good and friendly service
The nurse is very caring to the seniors needs and especially now a comfort to have a friendly face visit.
Marika's team provided excellent service while we were visiting Vancouver. My partner is on home dialysis which requires daily attention. The staff were both caring and on time. I would recommend them highly for anyone needing their services.
The service is good, and most of nurses are very nice and friendly.
All the people that come to our home are kind, pleasant and professional.
Having the nurse come set up my dad's cycler machine for dialysis gives our family peace of mind. Our nurse Jenn communicates well, is very efficient and on time. My dad likes having the familiar face come thru everyday.
Saved my wife from taking time off work