What our clients think of us!

Responsive but times vary too much

Capable, kind, friendly nurses helping me with difficult recovery from shoulder surgery. They are just what I need right now.

Tina was an awesome nurse She knew how to do job properly compare to other nurses

Management.

Wenifreda who cared for my deceased husband was an excellent caregiver to Ben. He
looked forward to her weekly visits. Name removed

The caregiver is efficient and we are happy with the care she provides our elderly aunt.

I am frustrated communicating with the office (accounting) and our case worker.

The girls that I have dealt with have been very nice to me.

Always on time and very willing to help out with my requests.

Over billed invoice. Left several emails and voicemails to address the issue. But never did get a call back. Since then, never used Nurse Nest Door again.

The people that came to help my mother at Chalmer’s Lidge was very nice and very helpful. She lived longer thanks to your staff! Thank you so much!

The two ladies who come here are excellent.
We would like the office to inform us if there’s a change in schedule, so that we don’t worry that the worker has had an accident.
Thank you.

If it wasn't for cost, this would be a 10, no question.

I would have given you a higher rating if the same person was able to come each time, however I do know that is not possible. I am grateful for the service , So Thank you.
First name removed ONeill

i was very pleased with the support received during my recent stay in vancouver your nurses were punctual arriving on time as promised they were very professional and i could not have asked for anything better if i ever return to vancouver i will not hesitate to seek your help again

I have found the nurse's next door to all be very professional and helpful.....10

You deserved to be applauded for your hard work...than you......

They have been kind and excellent. They are knowledgeable.

Your staff are friendly and caring, and punctual.

We have been lucky getting wonderful girls to look after my father n law

your company was absolutely useless. We needed you to do the simple task of picking up food from the kitchen, second floor, and dropping it off at my moms suite, 1st floor. This was a 14 day quarantine situation and your people did not have the needed PPE. I paid for 2 hours every meal time, your people were expected to keep my mom company. One of them had the nerve to go out and have a smoke as soon as she got there. Not only will I not be recommending your services, I will be telling as many people as possible that you should not be in the care profession. No one you sent cared at all, nor did your reps on the phone and the people in your billing department sent me a paid receipt well before you took my money. I didn't want to make a fuss but I could have. Worst experience, you took advantage of a family that needed help.

Reliable, punctual, client likes the staff very much.

I did not feel that your company was able to help my mother with her needs, very limited in tasks able to help a disabled person.

We thought the caregivers were great (except for one that was an hour late)
The original interview was informative and other than that one caregiver everyone was impressively on time.
One of the caregivers slept on her shift in a bed we had made for a future live in caregiver (the bed was left a bit messy with hair in it) so we had to re wash the sheets. Ii recall being told they don’t sleep on shift but We actually told her it was ok to nap on the sofa because we figured it must be tiring staying up all night. We just didn’t expect her to use the second bedroom.
The cost is significant especially for overnight visits. We were lucky we can afford it but I’m sure that could put off some families.
Overall We were happy to have this service available for our urgent needs.

Melba Lewis is the most wonderful companion to my mom. Thank you , she has made my moms journey with Alzheimer’s easier for all of us.

We absolutely love our two girls. They always give us a lift and do a perfect job for us? We certainly DO recommend Nurse Next Door.

Daily contact with a professional caretaker.

Such friendly staff who do an excellent job.

Very good service, although once a while schedule changed and new replacement required.

It is a very expensive service and if one only needs a minimum of care it does not seem to be worth the expense,

Inconsistent schedule, and workers. It would be nice to be able to depend on workers for time and consistent schedule.