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based on 2163 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt friendly fast
Competency and friendliness.
My recommendation for Nurse Next Door would be accompanied with caveats. The care schedulers do their best; however, they can only work with the calibre of care providers available. I have had numerous instances where scheduled caregivers have cancelled at the last minute. Illness does happen and emergencies happen, but when it is the same caregiver repeatedly cancelling, I would expect that this caregiver to be removed from scheduling. It may be they are not a good fit for this type of work.
Nurse Next Door must operated under the premise that the family members are NOT available to fill in. There is a reason why Nurse Next Door has been contracted to provide care. If the family members were able to do so, they would be doing so.
So if someone were to ask me if I would recommend Nurse Next Door, this is what I would say.
The nurse that came was great, this is all new to us, unfortunately we are putting the machine on hold for now, Mart was just not able to drain properly and the machine kept alarming all night. we have gone back to the manual twin bag for right now and may try the machine later, if we do we will have the Clinic get back in touch with you. Again the nurse was great, really appreciated it.
Thank you, Linda
I would go higher but the prices are a little high.
Staff are well trained and caring. Take a minute to make sure you are ok.
My sister currently has a very reliable, friendly and competent helper.
My mom and I are very happy with the services by Nurse next door for the caregiver and the nurse foot care. My mom is doing really well with these services. Thabk you, Kristine Last name removed
Consistent service, at last
My caregiver Govita. Is a gem. No on better
Because you deserve it
The great and awesome service that Nurse Next Door provides
The quality of the caregivers could not be more caring! The management end is so insightful and seems to know what the client needs before the client does..feel fortunate to have been directed to Nurse Next Door.
You listened and resolved our initial problems successfully. We now have an individual well suited to our needs ... very happy.
We sincerely appreciated the Care that was given to my Mother by Raja, Sunita, Thelma and Sandy. They were attentive, professional, caring. It was with their care that my Mother has recovered miraculously from her injury. They also gave excellent support to family who assisted in her care. What a great team !
There were a couple of less than satisfactory nurses.
There were also a couple of exemplary ones.
And so, as always happens, the good ones are brought down by the not so good
My "nurse next door," Jennifer, was simply wonderful. Cheerfully completed all her tasks and taught me some yoga stretches. Very helpful.
We have a wonderful caregiver, but
1. It would be nice to have follow up from the care designer once or twice a year
2. There should be a note on our file, so we don't get unnecessary & really irritating calls from schedulers
Staff have been very attentive and compassionate!
Some caregivers are more on the ball than others and the arrival times are not always accurate,as in yesterday I was informed that it was 8 am but had been changed to 9 without our knowledge.However the quality of care is good and much appreciated.
Nurses are very professional, with sense expertise and very reliable. They are so nice
The personalized service.
The ladies are always on time, efficient and helpful. I’m happy with them.
The care aides are very compassionate and attentive to the needs of the client. They are very reliable and willing to work around scheduling.
poor service consistency
I gave this score as i was very pleased with all the nurses .
I felt the name NURSE NEXT DOOR was very deceptive, and what your rates were based on, i.e. NURSING services. So you costs were over-priced. What I needed when I first came home from the hospital with my 5 cracked ribs was someone to help me with cleaning, laundry services, and grocery shopping and other tasks of this type which i am well familiar to gals providing these services in my condo complex at $25 an hour and the lady performing them earned all the money for herself for the services she provided.
the nurse was very friendly and easy to visit with on the trip back to the airport .was totally on time to pick me up
I get no reports on what things are happening which I have requested in the past. I need feedback and a feel for the day to day needs and progression of health and mental needs. What are the caregivers concerns and challenges?
Jennifer