- Phone: 604.228.4357
- Visit Website
based on 2029 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great ladies taking care of First name removed
They were always punctual, friendly and competent.
Always on time and courteous. Very willing to help in seeing to my needs.
excellent service provided with your dialysis machine
Care givers working performance is not willing to do task their job and lack of knowledge.
The 2 ladies my father n law has had to look after him are awesome caring ladies Chris and Rose both have made life for my father n law pleasant.
Service was good but, we couldn't find the right fit for my mother. The 2 women were fine except one was allergic to cats. We had in our original meeting explained that there was a cat present. My mother ,although 97 years old is very independent. She felt she was losing that. So she asked me to discontinue service
Because of Bri the nurse
They are very nice ,hard working people ,they are really caring abut their passion..thanks to all of them......
From my first call to book NND, to my last check-in call the day of my surgery I felt supported and cared for by professionals.
Ana was amazing and took such good care of me, at a time when I felt quite alone.
Thank you for everything NND!!
First name removed ❤️
Service & responsiveness
Josie looks after setting up my my machine 6 days a week, she is absolutely fantastic!! The people that come on Sunday were no where near as good as Josie unfortunately.
The person we had yesterday was a substitute as the promised person had hurt her leg and couldnt work that day.
This person was very sweet and professional, especially for a young person. Her knowledge of seniors was also very good I was very impressed with her.
Dianne Last name removed
Cheerful, professional care.
Why do you keep asking. I will never use your company again. The worst organization I have ever used.
Quality of staff was very poor and inconsistent
Very good service especially to lonely elders
Terrible service overall. Would make sure I tell anyone interested not to use Nurse Next Door ever.
Excellent people who knew just what to do.
Raj is competent and kind. She chats with First name removed, helps him, and also helps me out. Thank you!
There professionialism and knollege is truly outstanding and as well there physical presence is greatly appreciated.
I would make it a 10 except for the minimum 3-hour provision.
Good service.
My nurses look after all my medical needs every day.
So far, very professional, anticipate needs, are
Very helpful and comforting. I did not realize prior to surgery just how much help I could use.
Have made recovering so much easier.
Experienced provider with lots of knowledge to improve client health. dependable relief!
She was very efficient, very kindness and very responsible with her duties.
the staff and nurses are very helpful, pleasant and know their jobs
Consistently sending PSW/caregivers to provide service for me when they are not properly trained. Examples such as operating a ceiling lift or common sense of how a sling works. I feel like there is absolutely no screening involved during the hiring process of the PSW/caregivers. Most caregivers were trained by me, as the client and had to instruct very basic common sense knowledge to provide for the caregiver who is supposed to provide care for me. Having to use Nurse Next Door’s services for over a year, I have gathered information of my own as well as other clients out in the community to sum up that most of the caregivers being hired by nurse next door is completely unsafe, untrained, lazy and not qualified to provide any Home care services to clients with mobility aids or cognitive decision making clients. However, the call-center agents are fairly reasonable and decent when needing schedules changed.I would not suggest Nurse Next Door to anyone that I know due to the fact that the care designer that I am currently working with goes back on her words and the company’s policy based on her judgement that I am a different categorized client. Having said, all of the qualities listed on Nurse Next Door’s website is completely not reliable to me. I cannot say that for everyone, but this is my personal experience. I hope my input can help you reflect on the hiring qualification and care standards.
Reliable and very professional