What our clients think of us!

The great service by caring staff!

The professionalism of the care givers. Almost each one we have had are so friendly, get my husband sat ease and are very knowledgeable. Some good management tips have been welcome.

I am so thankful for the service. However, here are issues I have. It is hard to get updates on my fathers care. I don’t live with him and need to track his progress. He can look well but the care notes tell a different story. It would be nice to have access to an online portal to see what his care is reporting and a place where they can make requests ie. running out of laundry soap, wanting a heat pads etc
Second, we have lost our care designer twice now. First time we were informed but this second time nothing was said. They are hard to get a hold of as it seems they are way over worked. Informing people when their are changes would really help.

The lack of a reliable schedule. There is nothing wrong with the care I have been receiving.

Great service!

Work ethic

Our initial meeting with Marika was great, and I was excited to have NND care for our mother, but they just could deliver what we asked for..
1. We asked for someone with a car. Day 1, caregiver arrived very late by taxi. I understand these things happen.
2. Day 2...caregiver had a car but was not a good match. These things happen.
3. There was a mixup with the dates. I had called and changed the date and somehow that msg wasn’t delivered.
4. This is the dealbreaker: I had asked that no bills go to my mother, only to me. The bills were sent to my mother, not me. This is an added layer of stress on her which we just didn’t need.

All helpers were kind friendly and efficient

Communication about needs, billing, scheduling

I am horrified that you mislead the general public with you business company name “Nurse Next Door”. I was under the misguided impression that your company would be sending a nurse, an nurse’s assistant or student nurse to help with elderly patients, not people who have a basic education and are not able to help clean or look after a senior citizen. I would never recommend your company to a friend, relative or college. Hardly, I ask do you want good care or poor, unreliable and untrained people looking after our most vulnerable family members? Please take me off this survey unless you are willing to change your company’s practices when dealing with the elderly

Our experience was disappointing. We are currently in the process of hiring a service provider through private means and, as a result of our experience as a publicly-funded client, we will not be selecting Nurse Next Door. While the care-aids were kind, attentive and diligent in their work, the client service from the care designer team was disappointing. There were multiple occasions where our file was not updated with our requests. We were also advised that publicly-funded clientele received different priority over the private clients, which was surprising. There was also an instance where we were left without support for nearly 24 hours because someone called in sick.

Generous, friendly service every time!

My “nurse next door” VERY capably takes on whatever I need help with, listens to my instructions very well, and somehow manages to keep me comfortable and safe while helping with showering and washing my hair. She’s also been great on food prep for my dinner. She’s quietly efficient and very easy to have around.

There were/are so many different people coming into my house. It takes so much time and energy to tell each one where everything is and what I need and want that often i could just about as well do it myself. Of course I'm new at this and often have a hard time knowing what I need help with, I know everyone is doing their best so I'm not blaming anyone, just stating how I feel. :-) Thanks for all your hard work.
First name removed B

The person really made me feel well card-for during her brief stay at my home and I enjoyed talking to her.

The service provided by Danielle has been top notch. Her willingness to help out in a variety of ways has been very appreciated. We are grateful for the assistance and would recommend the service highly!

We really appreciate the care my mother-in-law law. receives..
We are also happy with the 'extra touches ', visiting with her, doing nail polish and more!

Expensive

I find them very helpful and kind. They do a good job.

I really like Nurse Next Door but this last time I used your services I wasn't impressed with the person I got to take care of me. This is why:
1. She forgot to call me for our appointment, I had to track her down myself.
2. She forgot to use my cellphone to contact me in Vancouver, instead she called my home number in Yukon so that got my husband upset and worried
3. She was on time to pick me up but she spent more time on her cell phone than helping me get to the hotel
4. She left me at the steps of the hotel instead of assisting me to my room.
I was left feeling like I was an inconvenience

We have sent letters and I've sent emails back to Nurse Next Door about my moms account. Everything needs to be sent to her via Canada Post not emailed to me as I don't look after my mom's account. We keep receiving emails and I don't actually know if my mom has received any of these letters by post. In our letters, we have never even been contacted by anyone so I have to idea if they have been received??? Communication within this company is horrible.

I love nurse next door because they are take care of patient,doing very good job ,always on time,.....

Too many issues with accounting department and staff not following safety protocol such as wearing masks while assisting our family members. Not enough choices of different staff available. Too many cancelled appointments. Though my mom does like her caregiver there are some issues wanting there as well. My sister and I seem to have to micromanage everything.
If NND wasn't the only choice we have we would definitely look elsewhere.

Jennifer is great. She is good at caring for First name removed and for keeping him company.

The service is excellent but the price is a little high.

Josie is a very kind and considerate person as well as professional. I feel very lucky to have her come to my home every day

The.nurse Brianna

The level of care and service that I receive from my nurses.

The staff is always cheerful. They are helpful and do their job well. They are able to help with some questions as well. A very good service.
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The nurses were punctual, polite and friendly