- Phone: 604.228.4357
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based on 1750 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pleasantness of all the women who helped us.
I get mentally tired of set up and take down.
My nurse that comes literally makes my world a little bit better !!!!
I appreciate the serve whole heartedly
She's kind and i dont feel uncomfortable I'm my own home.
Ask me in person?
Reliability and medical knowledge
They come on time and they are friendly
We have been lucky for the last year and a half, to be both looked after by Nurse next door every morning. The daily sponge bath, Peri care, dressing, and weekly showers are absolutely necessary, given both our medical conditions. ( even more so after this week in RGH ! )
Unfortunately, the tasks allowed in the care plan do not include any light housekeeping, so it is almost impossible for the 84-year-old husband to wash the floor behind the toilets, vacuum anywhere, and even bend down to pick up spills, etc., on account of his arthritis in the knee.
For all the tasks that we are allowed to receive, we are extremely thankful… And, despite a few blimps of multiple CareAides being totally un-suitable for us, we now have the absolutely perfect mix.
VANESSA, FARANAK, MELINDA, AND CHERRY MAY are irreplaceable…( and I mean it !! ) Vanessa cleans up the bathroom and BathFitter shower so immaculately, that people ask if it is BRAND NEW ! The others do all the chores they are permitted to do , perfectly, including “companionship” for seniors. They are all superbly fastidious at Peri-Care, too.
I feel very safe in that crucial department.
A Score of 10 for all 4 of them…but for Vanessa, more like a 15.
Name removed ( 74 ) and husband for 47 years Bob Hamilton ( 84 )…Phone number removed
Very good service and very responsible in what they do. I love your nurses they too are friendly
They were lovely, very young people who clearly were unsure how to help me with anything other than moving things. No food prep or personal care.
Great service
Great services so far. But 1 week is a short time.
Hello. your nurses are very professional, courteous, reliable, polite and knowledgeable . They know their duties and are always happy. Always on time. Highly recommended. Excellent service. And they are very caring. I give them 10 out of 10 Thank you very much. First name removed Chan
Very reliable
Occasionally there is no one available to prove the PD assist service
Reliable. Great caregivers
she is very capable
Have always received excellent care.
You keep changing the nurses and their times. I have my appointments and clinics booked months in advance and you changes disrupt everything
My nurse Emma Benson.. She is the best.
Most of the nursing aids were very good, but a few of them never took away the garbage leave it to me. Also, there were times when they did not show up or scheduling time changed and I was not notified. There were several times where I had to call to find out if they were coming or not, but for the most part, very prompt and reliable
Lack of communication with supervisors.
I have been very satisfied with the services provided to my husband Name removed.
The care givers are professional, kind, polite and are on time.
Marithez & Joymee are excellent in what they do & a great representation for Nurse Next Door.
We do really appreciate & value all the caregivers
& like to show our appreciation for a job well done by calling & naming certain caregivers who are doing a great job from time to time.
Best regards,
Julie Last name removed
Most of the caregivers are caring and do their job properly. They are polite.
Way overpriced for the services they promised.
The caregivers don’t actually do anything other than sit on their phone
Over promise and under deliver
Ridiculously expensive
Expect the client to micro manage their employees- even had one show up dressed as if he was going to a BDSM rave???
They charge over $65/hr and the employees get $20.
Totally worthless and useless and especially uncaring!
Excellent work. Kind and caring
I really appreciate the help
I am on my own and it may seem like a simple task. It gets very overwhelming.
I have stressors in my life....fighting with my machine is one of them.
So, again I appreciate the help so very much.
High level of client care, support, and friendliness, from the home support team members.
Family is provided with updated schedules showing details of the home visits (name/visit time), this is extremely helpful in booking medical and other out-of-home appointments between home support visits.
Initial phone person could have presented better. I was hoping for more coordination from managers but this may come later in the process. Minimum times go poorly with my schedule.
Care aides have been respectful and manager asked for and acted on my opinion.
Community feedback (friends, professionals) has been positive.
I have experienced NND over the past several months and found them to be very helpful and reliable. Their people are friendly and inobtrusive when they visit.
would have preferred more flexibility in scheduling and minimum hourly requirements
We have been very happy with the care Jacques Theo Galano-Tan has given to my husband Name removed.
Theo is very courteous, kind, patient & friendly & he is great with doing the exercises with my husband.
We have appreciated Theo”s care to my husband.
Thank you Theo on a job well done.
Julie Last name removed & Name removed