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What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Poor communication
The person providing the service was well qualified, cooperative and pleasant to work with,. She was able to provide expert assistance in all areas for help
these people never miss visits and are ready to help me right from the door step
i 'd like to thank all of them.
Yuri Last name removed
You do the work with care
your reliability has improved greatly over the last few weeks
While Nurse next door responded very quickly to our needs and often at the last minute, the inconsistency of care was not expected.
Excellent and supportive care from worker Cinderella Sol. Ability to change times with a phone call to friendly staff.
Not always at a suitable time , but all nurses very friendly and helpful
The team has treated our mom with utmost kindness and has been very accommodating for all family requests.
Thanks,
Dave Evers
The assistance and support I’ve received is amazing. My supporters cannot do enough for me. In my current situation there is only so much they can do, but they continue to find ways to help me.
They are extremely professional, kind and patient.
I have no hesitation in recommending Nurse Next Door to anyone.
Kindness
Intelligence
I was very impressed with the care I received from my care aids that helped me get through a difficult injury. Having had surgery to mend my broken hip and two broken wrists had me in a very vulnerable state.i had to have help with my personal care which was a very humbling experience for me as a person who was very capable and able bodied prior to my fall. The care aids I had on a regular basis - Penny and Anita were very kind and compassionate. I am grateful for their help over the weeks I needed them. I found nurse next door very good at being flexible with my needs and my schedule as well as providing the care I needed as I mended. I would highly recommend them for others who need this type of care.
excellent and caring care
Friendly srvice
The service has been great. Most days Ella comes to my house and she is wonderful-friendly, helpful, efficient and dependable. The staff who come on her days off are great too. Thank you all.
Maddy and Judith were both extremely helpful! I really appreciate the help they gave me around the house but also medication reminders. I feel they both went out of there way to make me as comfortable as possible during the days where I could not look after myself. Thanks so much for all the help!
Excellent service & always with a smile ! The nurses are super ! Thank you everyone !!
Nobody gets a 10 so 9 is good enough.
With previous home support fellows all good. And the one AJ, came as replacement for one shift was very nice and wanted to be helpful re Bills mobility and general conversation the helps keep Bill not so isolated.
Plus he made not that he read our file before coming, which was a nice piece of info to know that some of the fellows do that.
No service and no call from the office to notify the client
Nurses do a great job. The shortage of nurses seems to be less helpful to elderly who depends on them.
Hello Nurse Next Door
your nurses are very professional, courteous, reliable, polite, and knowledgeable. They know their duties and are always happy and always on time. Excellent service, They are very caring and serious about their work. Highly recommended. I give them 10 out of 10
Thank you very much. First name removed Chan
Cancellations. Leaving me without service. And I do not have strength to lift bags and empty the container so I have to skip and use twin bags
Mother canceled service when I was away and nobody called my cell to tell me.
Responsive, kind, responsible care. So happy to be working with you. Your managers and caregivers are excellent.
Lack of consistency in helpers; too many different people
Incompetence of helpers that were sent
Lack of communication from head office
Lack of genuine caring.
They are caring and anticipate the needs of their clients
you do the work
no nurse showed up twice in 2 weeks otherwiseI' give you a ten
I have been extremely impressed by my two Nurse Next Door staff. Although it was a short assignment, they could not do enough for me. Both were extremely professional, courteous and extremely helpful.