based on 266 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The coaches truly love dogs and take great care of Giovanni. He also loves going to Dogtopia to see his friends and coaches.
Hi Ron,
Thank you so much for your kind words! We’re thrilled to hear that Giovanni loves coming to see his friends and coaches. Our team truly enjoys caring for every pup, and it’s wonderful to know that Giovanni is happy and having fun with us!
— Dogtopia of Geneva
The staff is amazing with the pets and their people. The place is so clean and inviting.
Friendly people, they take good care of my dogs and my dogs love it when they go.
Staff is very nice and seem to love the dogs.
Friendly, caring and professional. They really seem to love the dogs.
Hero comes home pooped which is just what our pup needs.
Clover has been going to Dogtopia for several years now and she is only 5. She goes for daycare, sleepovers and grooming. I like that she is always well taken care of and safe, and that she is happy to see the staff and they seem happy to see her too! I trust the staff, and trust that the facility is clean, safe and there are lots of opportunities for her to have fun and make friends.
Very communicative & responsive to questions both pre-boarding and during boarding. Great to have access to the webcam to watch the dogs at play.
All staff members are complete dog-people; your pet is in caring and knowledgeable hands!
The service we get is always really good- the front desk is helpful and friendly, but we never get notification that our dog is done. And her nails are longer than I would like, and I’m not sure why, and I was quoted $30 for the service when I booked it on the phone but was charged $70. So there are some communication challenges.
A very caring and friendly crew! We feel totally confident that our dog is well cared for at Dogtopia.
I love the services offered. I use daycare the most and I trust you guys. I like being able to check in on the dog thru the webcam.
Loving people. They know and remember my dogs. And my dogs are excited to go to play!
Friendly, professional, and caring!
The staff are friendly and genuinely care about our pets.
Always excellent!!!
You’re there when I need you. Can drop off my dog without an appointment.
Easy to travel and use services - main reason we joined. Wish you had more locations!!
Staff loves my dog!
They are very friendly and our dog loves going there
Professional and friendly staff. Convenient location.
We feel our dog is well cared for. He is happy to go.
Friendly associates, my dog loves going, and comes home tired!
I brought my dog there for two months one day my dog came home violently ill, she had caught kennel cloth from Dogtopia and they had to close down the facility because of this however they never told me about this and my vet bill was over $8000 When I acknowledge Zootopia they ignored me and wanting nothing to do with it. I have told everybody I know with the dog to never ever bring your animal there my dog was kept in a cage for over four hours. I had to video it to show them and until I did nothing was done Absolutely pathetically disgusting run place. I would never let my animal walk in there again a disgrace no accountability for getting my dog violently ill I hope they go out of business for the way they treat people absolutely a disgraceful place.
We’ve had a mostly positive experience in our 3 years with Dogtopia. My golden retriever, Bea, came as a puppy and has ‘grown up’ enjoying her time with you. Her last visit on 9/30/25 for the birthday dogs (her having aSeptember birthday), was unfortunately her last as we’ve been told we cannot return. I was mortified to be informed that Bea was involved in an incident resulting in her biting and injuring another dog. I was also informed that the last several times I brought her to daycare she was increasingly over excited and was spending lots of time in the kennel. I had only ever heard positive feedback from everyone before this date, and was not ever told there had been any behavioral issues. We had boarded her for the first time in June, & I was told she did great, to which I was so happy to hear. I understand and respect your decision to not have an unpredictable dog at daycare, especially if there was an incident such as what was described to me. Bea was bitten with y’all at daycare when she was a pup, and it was awful and I was glad that the dog that bit her was not invited back. I’m just really shocked as we have not seen this type of behavior from her before, and the fact that I was never given information to issues that were apparent to folks over there. I wish I could see the video of the incident to learn more about Bea. I want to thank all of the staff that have helped over the years that were so great and gave love to Bea. I am so sorry for the dog who was injured and the parents of that dog. This should not have happened. I’m really sad for the abrupt ending to our time with you. We appear to be erased from existence from the app.
everything. Kindness efficiency ,low costts, friendly staff,conveniently located,
Everyone is so patient with our dog. He’s a rescue and very skittish when it comes to people. They have taken the time to help him be more confident and trusting with everyone there. We can’t wait to see how he grows every week at daycare!
I love that my dog loves it! Dogs are completely honest. I would know if she wasn't enjoying her time at Dogtopia. I am always so thrilled to see how happy she is each time we arrive. She runs in, puts her paws up on the counter, and can't wait to be brought back to the gym. She literally smiles at the staff when she arrives! She lets the staff pet and love on her, which she never allows anyone outside her family to do--she really loves the staff and her time with her doggie BFFs!
Super friendly and reliable
Nelson always loves to go to Dogtopia. We can leave him and never have to worry about him.
Everyone that works there is so pleasant.
I love to see my girls interact with other dogs. Dogtopia west is very convenient. I can drop my pups off for all day or an hour or two.
I feel they are well taken care of.
Polite staff.

I feel my Dog is safe and well cared for, I like that he is not locked in a small area and can run around and socialize with the other dogs.