Customer Testimonials

They were friendly, knowledgeable and made the work we needed a priority! Who can ask for more?

Friendly helpful staff!

Excellent service.

Great customer service

Everyone was very friendly and took care of my issue in a timely manner.

Great service from Ian!! 👍

Bikes are very well made super fun to ride

Have not had a chance to test it yet due to the rain but I am sure it is great. Everybody is so friendly and helpful.

Everytime I go to the shop on Broadway I get excellent service from all of the workers! No matter what I needed they are always ready and willing to help with any customers service. Love doing business at this location!!!!

Very helpful and knowledgeable bike service. I took a 2004 Gary Fischer mountain bike for a complete makeover and they made the bike better than new. Great recommendations! Expert work. You don’t need to take your bike anywhere else for service or repairs.

Great staff, very friendly and helpful.

These are our second Trek bicycles. Our first ones are over 14 years old and have been great bicycles. They are still running well but we wanted to upgrade to a newer style bicycle. Tim at the Alamo Heights Trek store did a great job explaining the features of the Duel Sport 3 and made it easy for us to decide on selecting that model for our new bikes. Tim worked with us to ensure that we purchased the right size. Upon picking up the bikes he went over how to use the gears and made sure that we had the seats set at the right height. He was a joy to work with.

Good all around service and friendly staff.

Friendly, knowledgeable staff, willing to provide recommendations on how to fit, set up, and ride the bikes

I love the way Efren took care of me when I brought my dismantled Schwinn Mtn bike into the shop after a minor meltdown. Once I started taking it apart I realized I was not able to put it back together. Efren was so helpful. He figured it out and put it back together good as new. After that, what else could I do but drop a couple of G’s down and get a fabulous E Bike!!! Lol! The bike is such a pleasure to ride and the service keeps me coming back. I love this place and highly recommend it to anyone interested in the joys of biking, regardless of what level of biking skills they may be at. American M-e-bike Por Vida!!!

Always get good, personal service at this store. Tim is great. He also fit me.

Driving by the store and Google searches

I had a flat back tire. I took my bike into the Trek store on Broadway, and had the tire changed within a few minutes. Great service!

Also, Ezekiel noticed that my seat stem was too short to actually be safe and suggested a better one, which I was able to purchase in the store. He also suggested a better and easier way to mount my bike on the car rack.

Ezekiel was very helpful, knowledgeable, and kind. I left feeling I had received great service. One can't ask for better than that.

Trek is a great value for the money. Sales reps and service techs know what they are doing.

Great service!!

Excellent customer service!

I like the service and the friendly people that are always there to help me. Efren is great and he is always willing to listen and help out with my bike issues.

I like that you listen to your customer and do what they ask.

Of all the stores this one is the best store

The staff is awesome, always very helpful. I’ve been a loyal customer for 15 years. Trek bikes are by far my favorite brand!

The team is great.

Polite and answered all my questions.

Great Store Great Service!!

I was very impressed by the quality of service here. Ezequiel, Tim, and Mario did a great job.

Great services