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Customer Testimonials
PROMPT AND KNOWLEDGABLE STAFF
Everyone is knowledgeable about the products and they always greet me warmly.
The team was great - helped get my bike tuned up while keeping it within my budget. They explained what was happening every step of the way. They even provided a loaner bike so I wouldn't lose a day of riding. Very happy with the team.
I purchased a Sage Red FX1 Disc Gen 3, gorgeous paint job.
I noticed a few substitutions from the documented specs such as a different saddle (DDK) and tires (Kenda) rather than Bontrager, though quality was maintained.
The team at Alamo Heights were exceptional. They made me feel welcomed and valued as a customer.
The training service, saddle adjustment, tips, warranty info, and loading assistance upon pick up were much appreciated. Without a doubt, I knew I made an excellent purchase.
The professionalism of the employees. Shout out to Ian at Alamo Heights!!
Great and attentive customer service was provided during my first visit.
As always just like in the old days when they were Bike World. Staff super friendly and helpful. This is by far the best Trek store in the city.
knowledgable about products, great service
Very motivated staff! It’s obvious they love what they do. Tim was awesome. He was incredibly helpful!
Efrain, Ian, Mario. Ezekiel, and Tim provide excellent bike service and support.
Very helpful staff!
Nice folks who take a minute to listen to a story!
Great store, friendly staff. Always the best customer service.
Eifran really went above and beyond for me. I stepped into the store to get some service done on a used bike i had purchased from a third party. I was told the bike would be ready on Monday. I walk in on Wednesday after hearing nothing about the bike just to be told the bike is STILL not ready. Slightly frustrated I thank them for the update & go home.
Later that day Eifran calls me and says he saw the dissapointing look on my face. He immediately took the bike into his own hands and did the service himself to ensure it would be completed that same day. Eifran gave me discounts on all services and even threw in a free set of handlebars another customer had discarded. Eifran shaped my experiance from a negative one to a positive one in an instant and deserves the recognition. Thank you Eifran!
the service is awesome aways ready to help
Quality product and employees always welcoming and friendly
I purchased the Trek RSL road shoe and I am extremely satisfied with them.
Great customer service and Great store manager.
Everyone at the store is very helpful, polite, and professional. I especially want to thank Zeke for all the help he has given me trying to pick out a bike.
All are awesome. Ezekiel was first rate. All have great knowledge and go the extra mile to ensure that bike fits ergonomically and economically to the size and budget.
Great service and friendly staff!
I was looking for a new helmet. Tim was very knowledgeable and helped guide me to making the right choice. Service was great as well as the products. I'm very happy with my purchase. Thanks...
You always have the accessories I'm looking for.
The customer service I received.
Great customer service and care!
Top quality on products
Great service, honesty and hard working employees
The team at Trek - Alamo Heights is great. They are very knowledgeable, helpful, and active in the local cycling community. They recently hosted a session on bike nutrition with MTCCSA and were great hosts. They stayed open late, participated in the discussion, and gave advice on items available afterwards. Great event! We appreciate all that you do! Big shoutout to Efren to helping organize the event!
Great customer service and selection of products
Great service, friendly help, and professional!
The accuracy of the Garmin
Your product is awesome!