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Customer Testimonials
The Customer Service !
Knowledgeable staff.
Wide variety of products
Tim was very helpful and patiently answered all my questions.
I enjoyed the great communication and promise of finishing my bike repairs on schedule.
Very knowledgeable staff
We are new to Trek and we had a great experience with our Alamo Height location. Tim was super thorough and knowledgeable as we shopped for a new bike for our son. He helped us find him the best bike and helmet for his size - now we cannot get him off his bike!! :) This was our first time at Trek and we can already tell we will be a part of the Trek family for years to come.
Great Service!! Took the time to find a replacement part for my wheel.
The Alamo Heights crew is very knowledgeable and really take the time to help
Tim was very friendly and helpful!!!!
Friendly and honest approach. Straight shooters. Efren and his team are good dudes that provide quality service.
Great staff and the greatest bikes ever made!
Friendly and helpful folks
You have a knowledgeable, responsive and friendly sales staff.
Great staff! Friendly, knowledgeable and ready to offer good advice.
Great quality bikes. Friendly service. Everyone in store is as aces.
great this guy with a handlebar mustache was real polite, helpful and overall informative when I brought my old bike in. told me specifically what he could do for it and any other issues I could come in for another time if I wanted to. 10 outta 10 love that man made it seem like his job was fun
Always helpful and very biker friendly.
Expertise with lots of patience!
All the staff are attentive to the customer's needs and try their best to satisfy. I enjoy going there because they will help resolve any issues I may have. Thanks!
Mario did a great job...
Awesome service!
Great customer service and quality workers.
Great bikes require competent sales people and Alamo Trek are the best.
Great service. Fair prices. Everyone was super nice.
The TREK brand is what provides the base value for the store. The manager Epraim and Tim are by far the primary reason I come in. I always get a very strong nonchalant response from most people behind the counter and certainly tech support back in the workshop. That is frustrating
Technicians are always nice and friendly. Service is usually very fast, sometimes same day or even while you wait.
The ease I was able to get what I needed and such great service.
Always great service. Knowledgeable and helpful.
Personnel were very good. I was well treated.
Always greeted with a smile and asked if I need assistance. Great store. Still wish there was a wider selection of clothing (as in beyond Bontrager) though.