Customer Testimonials

Great customer service and care!

Top quality on products
Great service, honesty and hard working employees

The team at Trek - Alamo Heights is great. They are very knowledgeable, helpful, and active in the local cycling community. They recently hosted a session on bike nutrition with MTCCSA and were great hosts. They stayed open late, participated in the discussion, and gave advice on items available afterwards. Great event! We appreciate all that you do! Big shoutout to Efren to helping organize the event!

Great customer service and selection of products

Great service, friendly help, and professional!

The accuracy of the Garmin

Fantastic service by friendly staff. The team is always helpful and willing to do their very best to address my needs.

Excellent service.

Very clean and organized.

Kind staff & nice Accessories

Tim was GREAT

I had an amazing experience with Trek’s bicycle service team. From the moment I walked in, the staff was friendly, knowledgeable, and clearly passionate about bikes. They did an amazing job with the yearly bike service.

The turnaround time was quick, and when I picked up my bike, it felt like new—smooth, quiet, and perfectly tuned. They also gave me tips on how to keep everything in top shape between services.

If you're looking for reliable, professional, and genuinely helpful service, I can’t recommend Trek enough. They truly go above and beyond!

I have been buying bikes and servicing all of them, even those not sold by this LBS, at
Trek Bicycle Alamo Heights, for over 40 years. They have always repaired responsibly and made ready all repairs in a timely manner. Even though I live 40 miles from the shop, I still depend on their expertise and professionalism for my bikes. Tried and true, BEST in San Antonio!

I went there for the 1st time to get my bicycle fixed an the service was very satisfying to say the least. He was fast, knowledgeable, and good communicator. Thank you.

Phenomenal products. Great price points and outstanding team members

The staff were extremely helpful. Assembled the bike in less than an hour.

Associate was very helpful and even took the time to help me decide on new item.

Bike service, maintenance, and repair are great after purchase.

Tim was outstanding in the service and consultative support he provided me.

Friendly people fast service

Everything. Prices are reasonable and service is outstanding. I've been following Ephram and Mario to every location since i started riding some 5 years ago.

Love the bike i purchased. The staff was very knowledgeable and friendly. Great initial setup and advice.

Mario is great to work with. He fixed the issues with my new bike. All is good.

I came in for a tune-up on a questionable bike and left with a solid bike at a reasonable price and all the safety gear I need in roughly a half-hour, about a thousand bucks later. The sales guy was very knowledgeable so we sped through EVERYTHING quickly and painlessly. The Trek brand isn't going anywhere so I feel good about my purchase and I look forward to taking advantage of the complimentary service in about sixth month's time.

Very polite people!

Expert advice and focused attention

The knowledgeable staff

I arrived at your location 20 minutes after 6 PM. I was informed that the store closed at six. Tim was gracious enough to allow me to come in the store and inquire about a rear tube replacement. Ian was willing to assist me with the repair after normal business hours. Tim and Ian were courteous and accommodating with my repair.

I brought my bike in for a Level 2 tune up. The customer service I received was excellent. Efren Rodriguez, the sales person, was very knowledgeable, courteous, helpful and professional. While I waited, he quickly replaced a part on my brake, so I could still ride my bike while the new part was ordered. Then, when I brought my bike back in for the tune up service, Efren said he would try to get my bike serviced by the next day, even though he said there were many orders being serviced. I told him that was ok, as I would be out of town for a few days, and not to worry about it. However, I ended up not going out of town, so I called Efren back the next day and asked if it would be possible to expedite the service as he had earlier offered. He said he would see what he could do, but that they were very busy. To my great surprise, at the end of the following day, a Saturday, I received a text advising that my bike was ready! I went in the next day, a Sunday, to pick it up, and was able to ride it that evening. The tune up work was done by Ezquiel Garcia, who did an excellent job. Everything seemed to be in order, and I am looking forward to many months of riding before I need to return for service. Thank you Trek Bicycle Alamo Heights!!

Tim is very helpful and professional. Everyone at the Alamo Height store were nice and friendly. They built bikes very quickly as well.