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Customer Testimonials
Staff is very friendly and have been extremely helpful with all my needs.
Service is always great thank you!
Great knowledge of the products by the sale team, very informative staff.
Tim is the man.
Knowledgeable and friendly staff
Thank goodness for Trek Bicycle in Alamo Heights. They are open on Sundays. They are convenient, dependable. Very reasonable. Thank you.
I've walked in with a flat tire twice over the past two months and they got me repaired and out the door quickly and cheerfully each time, great service!
Great staff
Great customer service! I had a great experience with my purchase.
Everything. Service overall is top notch. Has always been from the day i started riding. Ephrem and Mario has always taken care of my wife and i making sure where always satisfied safe and ready for every ride. Keep up the great work.
Great service 👏 👍🏼 👌 🙌
we had a great experience and the staff were very helpful.
Dude was cool
great service and no upsell
Customer service is amazing and so knowledgeable!
Quality products and good services provided.
Great service all around. Mario in service was very helpful and friendly and got my bike back to me in tip-top shape in short order.
The mechanics, Ian in particular, are very knowledgeable and professional. I had to replace a Shimano electronic shifter and get a tune up for this Spring, and my Emonda rides like new. they are also good stewards of the customer's money, in my opinion. I have been trading with the Alamo Height location for decades.
Staff knowledge, technical skill, and location
Very helpful staff, bike feels better than ever - good as new and was ready a whole 5 days earlier than planned (I had asked if they could rush it through and they emailed me the next day to say it was ready).
You guys are always looking out for the customer.
Great staff, clean atmosphere, and overall decent selection.
Quality
Mario and Klaus are amazing! Diagnosed my problem within minutes if not seconds lol! Also took some time explaining what happened. Then went on to show me some good future products! Both of those guys are class acts, definitely plan to be back!
quick service
Mario was spot on! Helped me pick exactly what I wanted, dialed it in and took his time to make sure I was happy. Highly recommended!
I believe that Trek's R & D is as good or better than most, that being said their technology has kept up on every aspect of Cycling . As for the service at the local level you can't beat the guys and gals out on front or in the back all are friendly knowledgeable and all are willing to help and explain what is needed and why. And they never try too sell you a bill off good's you don't need at what ever level of Cycling your at.
The quality of the products and the professional service form Tim.
Customer service from all three men that take on customers as well as provide knowledgeable answers to questions and also perform services to the bikes themselves! They do not ever try to push a sale on you at all, they are all cool but you can clearly see their taking initiative to get work done!
Thank you all for all your help keep up the amazing work!
THE ORTIZ FAMILY.
Very knowledgeable staff, gave me great tips and tricks on how to perform maintenance on my bike. Recommended products and took the time to explain how they worked. Awesome place.