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Customer Testimonials
Thorough and knowledgable
Terrific service for the 30 year old chiid's recumbent bike. The manager was even wlling to look in the parking lot for a missing spring. Now I can have my grandson ride the same bike as his Dad!
Great service stayed after closing time to show us bikes even without ask asking!
Excellent customer service. Quickly assessed and fixed my bike. Very helpful!
Trek is awesome! I go every month to get something new for my bike. Every time I need service, the folks get it done quickly and its always better than the time before
great customer service!!!!
Ian and Efren rock!
The staff are absolutely fantastic at Trek Bicycle, providing service and equipment recommendations!
Great product
Very professional and helpful
Blendr accessories are awesome
Great service. Efren, Jim and the mechanics all did remarkably well with their respective services. Great shop overall. I highly recommend it.
Straight forward, knowledgeable people who love bikes. The bikes are dependable and look good.
I came in looking at a specific SPD pedal. After a discussion, the sales person made a suggestion of an alternate pedal that was much better suited for my riding style (and was even slightly cheaper!)
Exceptional customer service! Made the buying process satisfactory beyond expectations.
We got treated very well and my son's bike got fixed on a Sunday where alot of places aren't open.. They are very thorough and we got great service
Nice shop, helpful, friendly staff
Thank you for all the assistance over the last 20+ years.
I like their quality and price, always helpful and knowledgeable staff.
The guys were able to assist me right away. He explained everything he was doing & answered all my many questions. He adjusted the seat & handle bars several times to make sure I was comfortable. I m sure I had lots of simple questions but he was very patient & kind. There was no hard sell on products. I ll be bringing my bike back when I need service! Thank you
The knowledge that the crew have
Tim Tilton spent time with me setting up the bike, answering my questions, and giving me instruction on position and cadence. Much appreciated good start.
Unmatched customer service! Efrun took great care of me.
Customer service was very, very nice and answered all the questions with positive answers. Thank you.
Good selection and great staff
Ian and everyone on Broadway are always excellent!!!!
But I miss Jessica the most!!!!!!!!!
I love coming to Trek Alamo Heights! The team here is consistently friendly, helpful, and incredibly knowledgeable. One of the biggest perks for me is their quick turnaround time; I never have to wait long to get back on the trails.
Most recently, I brought my mountain bike in because the shifting was off. They diagnosed the issue immediately and had it fixed quickly and affordably. If you need reliable service and a great atmosphere, this is the place to go!
I like the personal attention , the time that is given to question , the knowledge that I bought a quality product and if there is any problem the employees will do anything (almost )to solve any issues
Very helpful service and sales people.
Everything