Customer Testimonials

Always friendly and helpful!

Terry was very helpful with my purchase.

perfect service all the time

Everyone very helpful

STAFF VERY INVOLVED WITH REPEAT CUSTOMERS

Everyone so helpful and they make you feel appreciated for being in their store

Tim went above and beyond to ensure we were selecting the right bike and equipment for our plans. He also spent countless hours making sure everything was the correct fit. We visited other stores in town, but we received the best attention at Alamo Heights by far!

The manager : Efren was absolutely wonderful. Would highly recommend the Trek Alamo heights shop to friends and family.

Very friendly and knowledgeable.

I'm not a huge review person but my experience was so great figured I'd write something.
I stopped by a Trekk that is a bit more up north compared to where I normally go to see if they had an Allant8+ because of the recent sale.

They were out of stock but showed me similar bikes and called a Trekk closer to my house and confirmed the bike was there.

After work I stopped by and Tim helped get me sized for two options and I left with a bike and all the needed accessories. I've been wanting this bike for SO long and the sale pushed me over the edge.

Team made it super easy and I love my new work ride.

Great quality, very friendly and knowledgable staff.

Tim was Awsome

Absolutely love how they take care of business. Great customer service and their techs do an excellent job being very conscientious to details. Follow up with communication is also a 10….

Kind, honest, skilled people. Good communication.

The employees at the shop are super friendly, knowledgeable and helpful. They have always completed repairs on my bike while I waited. I highly recommend them to everyone.

Friendly knowledgeable staff.

Service was great. Mario was extremely helpful and knowledgeable.

The reps are very knowledgeable and attentive and helped me with everything I needed.

staff is very friendly. Love all trek products.

Staff helped me pick out my bicycle, built it, and adjusted it to me.
VERY helpful.

Tim did an excellent job of getting me set up with a new Trek Madone. His commitment to get the bike fit done correctly was/is outstanding.

Thanks Tim.

Very friendly and helpful

Extremely good customer service

Service was good and efficient always maintaining contact with the customer.

Thanks

Ian Gibler is the Best, very knowledgeable and great customer service! Tim and Zeke are cool, they both remind me of Park Tool’s very own Calvin Jones. Efren needs a sock check, cause I don’t think he’s down.

You guys are awesome.

The name for itself! Love the quality and style the color lightness of the bike

Staff was so helpful and polite! I will definitely recommend this store to others.

I spoke to Efrain to purchase a Bike helmet and he did a phenomenal job of directing me to exactly what I needed. If every employee is like Efrain, it’s no wonder the establishment runs efficiently.

Very helpful. Great service!