- Phone: (210)828-5558
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Customer Testimonials
Great service nice staff.
Service was quick and personnel were friendly. TREK staff is wonderful!
The employee at store were very helpful on phone and at store. Very polite and ready to service our bikes. I my self and family were very happy with services.
Very knowledgeable, customer service excellent, and staff are super friendly and helpful
Employees were available for help. Good selection for all skill levels.
Ephren, one of the Alamo Heights Trek Store Leaders, is a top notch guy. He is super helpful, very knowledgeable, and one of the main reasons me and my family frequent this Trek location.
All Bike World/Trek team members have been very helpful and knowledgeable; Tim in particular has assisted me on numerous occasions.
Customer service was great!
I’m from the Dallas area and was in San Antonio riding my bicycle and noticed that my kickstand was loose and needed tightening. I asked one of the guys if they could take care of it for me and they took care of it immediately. I was very impressed with this guy and I will let everyone know what an excellent bicycle shop you have. Thank you for the awesome service!!!!
Rick Howle
Rowlett,Texas
Customer service was on point.
Enjoyed visiting with Efre Rodriguez the store manager. He was extremely helpful and friendly. He spent time educating me on the bikes and addressed all my questions.
The staff at the Trek store on Broadway in San Antonio are skilled and eager to meet customer needs. I was a customer at Bike World for 25 years and the employees at the shop carry on the tradition of excellent service to the community. I am particularly impressed how Efren Rodriguez makes a personal effort to know and serve his customers.
The shop really stood behind their product when I had problems with the bike I purchased there. Went above and beyond to fix the problem.
Everyone at TREK was SO nice! They care so much about their customers, and everyone that works there is very passionate about cycling and education around cycling. I felt very safe and comfortable, and will absolutely recommend TREK to friends and family!
they are the BEST!!!!!
Service personnel absolutely knowledgeable, friendly, and willing to meet the needs of their customers.
Efren and his team did a phenomenal job!
Tim spent so much time with me making sure I was correctly fitted to my new bicycle. He made sure I knew cycling basics for my safety since I am new to the sport. He has a lot of patience!
Friendly service, quick turn around, and the work completed was done very well.
Tim is the best. Great customer service
The people.
I’ve gone into the shop so many times over the last five years and not bought anything. Everyone there has been patient and educated me and never pressed for any purchase.
This was finally the right time in my life. Thrilled with the experience. I loved being out on the bike. No regrets.
I’ll be using the shop for service and upgrades for many years to come.
Thank yall.
Reliable and friendly staff
Efren did an amazing job helping us, as always. Name removed
The staff was super helpful, answered all of my questions, and got my wife and I into bikes that we love. Thanks to the entire staff for your willingness to help!
Exceptional Care, Thank You Tim and HoDawg Ian enjoy your car wash on me, Jim Conley
Everything that I need is in stock. Staff, Tim are very knowledgeable.
Great service
I can always find what I need and the staff is always courteous and casual. I feel comfortable just wandering around.
Nothing but great customer service here! I drove two hours from Corpus to get a bike that was in stock at a few stores in the area but randomly chose the Alamo Heights location and I’m glad that I did. Efren spent a lot of time with me helping me decide on pedals and other accessories I would need while riding. They made sure the bike was adjusted well and had me try out the bike so that if was a perfect fit and adjusted for me. When it came time to pay they even gave me some discounts which I’ll never be mad at. Great experience to what I thought would be just getting the bike and swiping my card. I thought I’d be in and out in 30 minutes max, but nope. They made sure everything was perfect before they let me go. I’m glad that I just so happened to pick this location. I’ll defiantly be back next time I’m in the are.