Customer Testimonials

Always good service. Thanks

Loved the options of bicycles offered. Lots of accessories to choose from. The service was impeccable. Tim helped me pick a bicycle qmade for my height, type of terrain I would be riding and made sure it fit. He also suggested the safety equipment to have placed on the bike and my head. Plus, the service staff in the workshop put all accessories on the bicycle before I left. I haven’t ridden a bicycle in 30 years but I must say I really enjoyed my 5 mile ride 2 days later, everything was in top working condition. Thanks guys!!! I’ll be going back for tune-ups and my bike rack.

Tim was patient and very helpful. Went beyond the call of duty to solve my problem.

Service was amazing!

Knowledgeable techs that helped me out of my bad situation with my bike & gave me a sense of ease. Cost efficiency & service exceeded my expectations

Great product, and the service is even better.

Friendly and professional

Expertise is excellent. Also, everyone working there is very pleasant, upbeat, and super helpful! Ian was so knowledgeable and gave great advice.

Great service

Very transparent work and pricing. Very good prices. Very knowledgeable and skilled rep. Highly recommend.

Friendly, expert, quick, honest, everything you want a shop to be. Trek mgmt should reward them and tell them to keep up the good work!!

Terrific customer service!!
Efrain did everything asked of him and more. Very much appreciate all of his efforts and service and getting us what we wanted to order new bikes. This is our first experience with them and very impressed!!

Excellent service

A couple weeks back, took in front tire to have tube replaced and tire checked. Turned out to be a simple fix, replaced the rim protective band which may have caused the flat from spokes in rims.
Brought the whole bike back following week to have them do a service and ' tune up ',, they went thru it from front tire to back and everything in between ,,, rider was happy to get bike back and even more so after riding it . Said it actually rode smoother than when first bought ,, staff was great in talking with, understood what we wanted from start. Had a chance to over hear some interaction with a couple of other customers and they were just as patient and knowing with them as they were with me. Nice bunch to work with , will be going back as needed and quite possibly another bike tune up ...

Always a great experience, been there several times and never been disappointed. Great customer service.

My Experience at Trek on May 27 was THE Best

We came in to have a bike checked out. Ezekiel was wonderful and very patient with me even though very busy. I left the bike and the next day it was tuned up for a reasonable price. They are very knowledgeable and helpful.

Good quality and EXCELLENT customer service!

Your bike mechanic/salesperson (Zeke) is exceptional. He was multitasking and serving multiple customers at a very high level of service. Very courteous also.

Loyal to Trek since 2002, and going to the same location when it was BikeWorld, same great level of service and experienced rider/staff. Have purchased for my whole family through the decades this purchase was for my youngest first year at Texas aTm and needed a great mountain bike and Trek has a store in college station is a bonus.

Not everything’s goes as planed, I bought a bike and it developed several problems. The sales and service techs were outstanding, took care of the problems, I’m back peddling again.

Very prompt and courteous acknowledgment from two employees within a minute after entering the store.

Yall are always great, appreciate the help to get me back on the road.

Excellent customer service! I went to the store to buy a replacement tire for my kid’s bike, and a gentleman at the counter greeted me warmly and helped me right away. He was friendly, knowledgeable, and made the whole process quick and easy. I really appreciated the great service and they even offer a military discount, which was a nice bonus!

I recently brought my bike into Trek Bicycle Alamo Heights to have the rear wheel straightened, and I was blown away by the service. The staff was professional, friendly, and courteous from the moment I walked in. The technician went above and beyond, taking extra time to work on my wheel. Even though they significantly improved it, the tech wasn’t fully satisfied with the final result—and because of that, they didn’t charge me a cent.

He explained everything clearly, let me know the wheel was safe for a few more seasons, but recommended replacing it down the line. I really appreciated the honesty and transparency, not to mention the excellent customer service. When it’s time for a new wheel, I’ll definitely be back. Highly recommend this shop for anyone needing bike service in San Antonio!

TOTAL COMMITTMENT TO CUSTOMER

Love the staff!

Friendliness of the staff

Great service, excellent products 👍 been riding my Trek bikes for 15+ years…absolutely the best!

Employees know their stuff yet are low key in their presentation. They obviously are passionate about cycling.