Customer Testimonials

Ease of use

Excelente

Its a good way to get Trek parts and accessories.

great customer service,

Staff were friendly and knowledgeable and the price was right.

1 I am in love with my Supercaliber and Checkmark bikes. 2 Joseph at the store is professional, extremely helpful and a hard worker. 3 Store is conveniently located with good hours.

Great merchandise, fast delivery, no issues if a return is necessary.

Fast and easy is what I liked. What I really like and subtly helped the sale was your CEO John Burke’s commitment to a great experience and his willingness to be held accountable.
This is my 4th Trek. My first was a 2016 Donane SLR. I had an issue with the chain guard not working and the chain damaging the frame. My Trek dealer wouldn’t warranty it. I found your CEO’s email via Google and within days a Trek rep called and had a replacement frame sent to me. Perhaps I was the catalyst but whatever good customer service pays off with repeat customers.

Bike ride smooth

I love my Bridgestone seat, cover and love that it was shipped to a local store so I didn’t have to pay shipping

Ease of ordering. Sale price. (Relatively) speedy delivery to me "local" bike shop.

Ease of online purchase, no-charge shipping AND local setup/delivery, great bike, perfect in every way.

I found the website was well organized, easy to use, and the cycling shorts came to me quickly, in time for the warmer weather.
Jeffrey H. Marks

The best

I order parts and accessories from time-to-time, either direct to my home or to my local Trek dealer. Always fast and accurate service!

The order process was straightforward, and once the store received my order - it got even better. I changed tires on the bicycle and got a few accessories.

Great bike and service. Easy efficient

Can talk to a human!

Jacby was great!!!
Superior service and ideas.

Website and ordering was easy. Unfortunately, I had a problem with UPS losing a package. Employee Ryan Bellisle was great at correcting it for me, though. He was very personable while on the phone. A replacement package was sent out quickly.

Very informative salesman!!! Test ride was very revealing. Loved the bikes. Went home and ordered immediately. Thanks

Quality, price, looks/design, variety.

Quality

Process was very smooth and Towpath Bike is awesome.

Only used it once.

Good quality products at a fair price. Items arrived sooner than expected.

My fuel ex5 is awesome, rides very nicely on the trails. I was disappointed when I was told that the tires that came with the bike wouldn't work as tubeless. The specs as I read them, said that I could go with either tube's or tubeless. Technician at bikes unlimited told me I needed to upgrade the tire for an additional $150. Very disappointed with that. Not sure if your specs are wrong, the tech was wrong, or I can't understand your specs.

good deals and fast shipping

Prompt shipping and quality products

Easy and a great deal on a great Trek bike .