Customer Testimonials

The website is easy to use, the personnel on the chat feature are easy to talk with and knowledgeable. I appreciated that they are not pushy to just Trek branded products, but rather also discuss other products on the site that they prefer. Overall, a good experience.

The team at the Trek store in Blue Ash is the best!

Easy. Breezy. Order. Wait. Enjoy. I ordered my bike on a Sunday afternoon on a whim and had it Thursday afternoon at my door. I received it at 330pm and was test riding it at 4. I didnt even have to air up the tires. Unpack. Put the wheels on, put the bars on, put the pedals on, put the seat on and ride. I adjusted the handlebars and seat to my liking. Added a little pre adjustment to the front brake and its flawless! Gotten many compliments on the dark olive matte color. The assembly tools were a great touch! 10/10 My first trek.

Great bike at a great price. I am very happy with my choice to move from Specialized to Trek !

Simple and fast service.

Love trek after my previous Trek fx 2 was stolen i decided to get the same fx family bike but updated. Very happy with my choice!

Thanks for building a great products.

Delivered on time and assembled quickly.

The ease of picking my bike at a great value was enjoyable. The bike came in great condition and was packed well. Easy to set up

The website is well organized and the type of bike you are searching for can be selected relatively easily. The only downside is the difficulty in finding the correct bike for the type of bike you are looking for (sold out, out of stock, etc.)

Everything just all around good product

Easy ordering process.
I had my E-bike shipped to my local shop who did an excellent job with the setup.

The FX 3 Gen 4 is awesome. Such a smooth ride with great comfort. The changing of the gear is smooth, barely hear it. Very light weight and joy of riding it

Love my new bike!

All tech support responded to me with respect and Proaffenalism

I have owned 6 Trek bikes. I love Trek bikes.

Having the bike delivered to the bike shop in Florida was easy and the people at ABC Bikes were very nice.

Best bike company I ever deal with since 2020 got the best bike I ever brought from the trek shop trek supercaliber 9.9.

Very easy to order online and my tires were shipped quickly and arrived in great condition!

Brian has been very helpful in assisting me with my purchase.

Website was very detailed, would like to see more "laymen's" language as someone who is not super knowledgable on bikes. Very easy to navigate and informative.

The people and the product

Absolutely love my new bike.

I love being able to order online and pick up in my local store.

Shipping to my local bike shop for assembly was extremely easy

Ease of ordering. No hassle returns. Good products!

I like saving on shipping by picking up from my local Trek dealer.

I love Electra bikes and I love the Midtown Trek bikeshop - great service there! Thank you!

Great support and service!

Easy purchase experience for a superior product. The ship to a dealer option makes it super convenient. Johns cyclery in St Albans WV always goes above and beyond.

We were in the market for a new mountain bike for our oldest son, who had quickly outgrown not only his previous bike but also mine, which he had been using. We stopped by our local Trek store in Raleigh – Holly Park – and were met with outstanding service. The team member who assisted us (I wish I remembered his name!) was incredibly helpful and knowledgeable. He took the time to walk us through the differences between various mountain bikes, explaining the numbering system and what each generation means. He also encouraged us to test ride multiple models to find the best fit.

After narrowing down the right bike and size, we placed our order online through the Trek website. The entire process was smooth, and the bike was assembled and ready for pickup in less than a week.

I’m already looking forward to ordering a new Trek mountain bike for myself so we can hit the trails together. Trek is the only brand of bike I’ll ride — we absolutely love Trek bikes!