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Customer Testimonials
excellent.!!
The storefront is consistently staffed with knowledgeable individuals that have been very helpful with numerous purchases. They listen to our intentions and wants and make solid recommendations to match our needs. Lastly, they have been patient as I spent time processing my options before making what I consider important purchases!
Love my new bike!
Easy and staff at pickup was great!
The part was shipped quickly and allowed me to get back on my bike in just a few days.
I’ve been buying them since 1994, so I’m definitely a fan. They have never disappointed and the dealer I purchased from is terrific 😊
The bike came to my local shop very quickly and they had it built and ready to go the next day. Great srvice!
Nice store and friendly staff
The Trek website was very easy to navigate and find the right bike. Ordering was easy and I liked having the option to ship it to a store and have it put together or directly to my house. Shipping was fast with no issues.
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Fast delivery and ease of assembly
Such great sale prices, timely delivery and great in-store customer service. Thank you!
The customer service is top notch .
Christopher Skipper greatly corrected my issues with your bike.
You have a misleading assembly video for the Elctra Go Cruiser
Totally misleading about the way to assemble the bike !
You also sent me the wrong instructional manual with my bike, my bike came with a Trek city manual!!
I also recieved no allen wrenches nor were items tagged on my bike.
I wonder if you sent me a used bike ?
I was very upset, as of today I still have been unable to ride the bike.
However a bike mechanic is enroute .
Fast. Great bike and local service
I love my Trek bike! Smoothest ride ever! I have owned 2 in my lifetime & next year I want to purchase 2 more for my daughters that are old enough now to appreciate & take care of them! Trek for life for me! I highly recommend them to everyone!
Quick with good service and price.
I enjoyed that my Trek bike was easy to order and have shipped to my local Trek bike shop for free assembly. They called when it was ready and upon arrival they answered any questions and were very informative .
Great quality.amazing comfort
Good bike good product
Good price and Redbarn experience.
I liked the comparison tool and the ability to see the different options and colors.
Reasonably easy to shop online, thought comparing models/understanding what’s different between them wasn’t simple, and the delivery options were great.
Friendly and prompt assistance.
Easy to order and lightning-fast delivery. You guys are amazing!
excellent products!
Hi quality everywhere and I’m likely to find a good price on bib shorts. Also, Trek has the best paint schemes in the biz!
user friendly ordering and purchase arrived before due date - nice surprise
It’s much better than in store. Friendly and helpful unlike people in store.
Went to Trek San Marcos to be properly fitted and test ride a bike. Drew was extremely knowledgeable and helpful.
Fantastic customer service that made the experience very personable.
Ordered a bike but I ordered the wrong sized frame, Trek took it back with zero hassle on my end. Ordered the right bike this time, arrives destroyed by carrier, Trek took it back once again and with zero hassles once again for me. Finally got my bike, and I love it. Extremely well made and a joy to ride. Been riding Trek exclusively since the 90’s and will continue to do so. Thank you Trek, you guys are awesome.