Customer Testimonials

Easily traverse many different terrain

Great price on a quality bike!

Easy to shop and compare bikes types and features

love it

Great price and excellent quality!

Received my order very quickly. Exactly what I ordered.

Quality & Dependability that you can count on every ride, every mile. Trek has a bike especially for you.

It was a great experience and the bike was so simple to put together.

Great products!
Easy transactions.

Great products. Prices are competitive

The Trek riding jersey I purchased was the quality I was looking for!

Great sales and customer support staff at the Trek Blue Ash location. Awesome bike!!

Well made bikes.. dont buy directly from Trek. Support your local bike dealer

The website is quite well designed. Very detailed and useful information is provided regarding the items sold there. This helps to ensure one is purchasing the correct and/or proper item.

Easy to find bikes and equipment

Comfortable, fast, beautiful

Great experience! Alex at Trek in Fresno listen to my needs and helped get my wife and I what we needed in a new bike

Well packaged

While I would prefer to purchase from a local bike shop, I guess the cost of ebikes make it impossible for them to stock many models. With that said, you seem to have established a solid relationship with bike shops all around the U.S., making me feel supported.

The shopping process was foreign to me. I've never purchased something this pricey over the Internet. Your pages were comprehensive. As my first venture into eMTB, I did have several questions that I may have liked to talk to someone. Luckily, I have a co-worker who was willing to help me figure things out. A chat service would have been nice, if you have one, I missed it. Please, not a chatbot, if it can't be an actual expert, I'd rather find my own. Overall though, I would say the shopping experience worked.

The proof will be in the bike itself. So far, (3 rides), I'm very happy. I took my Rail 7 for the first single track experience of my life this past weekend, mostly been a road/gravel rider. The bike performed great! It even corrected some of my riding mistakes. I will get better! The experienced rider who was showing me the ins & outs said that my Trek was ready for anything I could imagine doing. It's nice to hear that I made a good choice. Looking forward to some new adventures!

Very quickly shipped and quality was exceptional.

Great customer service!

Staff is amazing - they took fantastic care of us

Local bike shop is a truck dealer and very responsive to any issues I have

Excellent price during Trek fest and the local dealer delivery was fantastic too. Our local dealer is exceptional, so purchasing a Trek made sense.

In my experience over about 6 years of dealing with three Trek stores and its on-line options, the service has been very good to excellent, with one exception of a Trek store that's now closed, and to which I would not have returned. Most of the staffers are knowledgeable, professional, and good at focusing on the best options for my particular wants and needs. Trek mechanics are some of the best, so I have both my Trek and my Specialized maintained and repaired by them. Servicing times can occasionally be slow, but even when that department gets backed up (understandably as the industry contracts and options shrink), the quality of the work has yet to drop. Generally, everyone at Trek has been helpful and generous in sharing knowledge without talking down to me.

It was very easy to use

I feel like I got a good deal on my bike. I have always bought trek bikes and I've never been disappointed.

Thanks for having exactly what I was looking for!

I started the process chatting with one of your representatives and everything went so easy and nice!
That made ma decision easy!

Ease of placing order and delivery to TREK store.