Customer Testimonials

Quality product, you always know what you're getting with Trek. Price is just a bit high though

They made sure that the bike fit me correctly. Great experience!

Straightforward

Great products. Prompt delivery.

Quality products and a good company providing them.

Quality, reliable, and many LBSs available.

Free shipping to my local Trek bicycle shop.

Great price and quick shipping. The local shop really sealed the deal too, awesome experience with them. went the extra mile numerous times to ensure our satisfaction and fit with the models we ordered, and we are sure to have many miles of joy ahead of us because of it.

Great service and fast shipping.

I have worked with your customer service a few times now and it is the best experience I’ve had in years. The chat function is easy to use and you get real answers, people dive in and follow up with you. In store is great as well. Super friendly, no judgement, and always helpful. Extra special shout out to Tiffany for her extra effort on research! Thanks!

Easy to find the parts needed and ships within days to my house.

Great service

Fast delivery of replacement e-bike tires.

Excellent service & knowledgeable techs! Always a pleasure working with them!

High quality rigs with a palatable cost. I own three Treks ( 2 Emondas and an FX2) and have not had to spend a dime on them other than routine maintenance.

Excellent response via chat. Good timing for shipping.

very responsive

Easy to search for the gear I was looking for. Pictures and measuring guide were bonuses as well.

The ease of the purchase process and connection with the local Bike Shop

The professionalism of the bike shop that assembled my bike.

Super fast shipping. Easy site to navigate

Very easy to navigate and compare products before purchasing

I find their website, very easy to navigate. I can look back after I purchase my bike and find all the parts I may need is to order and have delivered to my local bike shop very convenient.

The shipping was super fast and the shopping experience was simple

Very knowledge and friendly customer service. Devin (manager) clearly goes above and beyond to answer questions and ensure customers get the right fit, are satisfied regarding bike size and accessory equipment. Likewise, his team follows his lead. I definitely recommend Trek North in San Antonio. There is no other comparison after visiting other cycle stores in San Antonio.
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From a leadership perspective to whoever is big boss is— I also witnessed his interaction with a difficult customer in a calm and diplomatic manner resolving conflict with nice closure. This scenario had nothing to do with me, but I noticed it while waiting for my bike to get tuned.

Easy and fast. Shipped to my lbs free

First class, fast shipping, near perfect bike, great warranty and customer service.

Bike has performed as billed, and when service is required it is performed promptly. Really can't ask for more than that!

Great bike and the NW Austin store on 183 always takes great care of me

Fast shipping.