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Customer Testimonials
High quality
Ease of use.
Easily searchable and convenient location for finding equipment that fits my bike.
Easy to navigate site and seamless purchase portal.
Availability of parts and efficient delivery
Easy to navigate and purchase
Quality and speed of service
Sales and had good products.
Great service
Great service and support. Only quibble was the thru axle provided with the frame was incorrect.
Easy to find what I was looking for and good sale prices
My experience was excellent, From my order to delivery the process was easy and quick.
I went there just few minutes before they closed to pick up orders and they were able to assist me effectively.
Products are great and service after purchasing a product is excellent. I have bought two Trek bikes and get great help from service people. And I bought a bike light from Trek that stopped working after about a month and the Trek store replaced it with no hassles.
Patrick, the Manager at Trek Westville, OH was extremely helpful in picking the bike from the previously used bikes from Trek Red Barn.
Received order fast
Experience overall is great. I would like to see more specific accessories for bikes I’m looking at.
Easy to navigate and great products.
Easy and efficient.
Prompt service.
We really like our local Trek bike store for maintenance and repairs. We were purchasing kids bikes and it was easy for us to browse online to see all types of bikes that were available.
It was very convenient to ship a bike to the store and also pick up one they had in stock.
My trek dealer located @ 19 Main Street Warrenton va has been my go to for the past 30 or so years, started buying my trek bmx bikes there and it has slowly evolved into everything else. Very knowledgeable and great help with everything trek
Knowledgeable, friendly staff. Free delivery of my new bike.
It worked well and was easy to use.
Had an issue with FedEx but I’m very happy with quality of the bike. Best part of purchasing Trek will be the crews at Edgewater store in NJ, Quinn, Tati and other employees were more than perfect. They understood what customer service is all about. Corporate Headquarter should be informed about these employees at Edgewater store.
AAA +++
My shop in Cobble Hill in Brooklyn, even though it's part of a large firm, the people there are really warm and helpful. Even given the inevitable turnover in staffing, everyone steps up, in both service and sales, to be welcoming and helpful. As a Wisconsinite transplanted to NYC, that feels very Wisconsin to me.
I've been shopping at trek.com,also with tech.learing all about the service provided.
Update notifications. Timely shipping and delivery. Readily available for in-store pick up to save on shipping
Product selection was good and it was very to order online and pick up at a local store to save shipping costs, which I appreciated. Thank you
Online items were shipped quickly and without cost. The in-store pickup items were set aside for me for easy retrieval. I also like having the ability to return any items for refund/credit, if I need to. But everything fit properly, so I'm good.