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Customer Testimonials
Trek Bikes online provided an excellent experience for me! The quality of products is very high, priced well and the platform is easy to navigate. I'm very happy with my purchases and I look forward to future purchases of all my biking needs!
The ordering shipping process was easy and quick. The bike arrived well packed and partially assembled. Instructions for assembly were great and the assembly process went great with no glitches.
Products are amazing- so much so that Trek gives a 30 day no-risk trial period. I made use of this myself and tried two sizes of Supercalibers (as I am in between sizes) and kept the M/L over the M. Such a great company.
Fast delivery, friendly customer service (on-line chat), great prices.
Very easy site to use. I look occasionally for a bike or accessories to buy.
Great value!
Concern about the seat clamp. Trek has known about the issue and did not upgrade to the latest revision 4. The Domane I purchased had a rev.1 seat post clamp.
The seat post started creaking a few weeks after I started riding.
I purchased the rev. 4 parts and took it to a bike shop to install.
All is well.
Flexible return/satisfaction guarantee policy, friendliness of staff and product quality.
I liked the ability for free shipping to my local bike shop where I do my business (YNot Cycling and Fitness, Lexington, OH).
Fast resolution, quality product
Quality parts. Good prices. Fast delivery. Great customer service.
Lots of great deals and speedy shipping/delivery. Also, the option to pick up in store.
Easy to buy my Electra Bike accessories. Have bought from you in the past and will continue to buy from you in the future.
Parts were available. Site is easy to use. Shipping was fast.
The fact that I can track my ride and complete challenges to encourage me to ride more.
The items I needed arrived quickly.
Fast shipping good prices
It was very simple and the product is quality.
Your support team know their stuff and are very helpful. It’s such a refreshing change from the usual support where the poor employees are often forced to follow a script that wastes time rather than actually talk to the customer and help solve the issue based in their actual knowledge and experience. Thank you!
Product is better than expected.
The store employee was amazing. Very accommodating and helpful. This was my first time riding a bike in several years and Patty(store employee) guided me and how to get on and off the bike properly.
I originally had some difficulties with Trek's website when trying to order parts. I left an honest review about my experience and, to my amazement, their customer service rep got back to me right away. He paid personal attention to my concerns and made things right. This is the kind of customer service that will keep me riding Treks for another 30 years!
Easy. Fast shipping.
I got what I wanted quickly.
Everything from researching my bike to having it delivered was really easy. The Madone SL 5 Gen 8 is amazing and exactly what I wanted.
Great products and superior service.
Good service and advice from mechanics
Easy to browse and order bikes and accessories.
Came well packaged in a way that enables easy assembly by the end user - highly recommend
Super fast shipping. Easy checkout.
So far so good, bike was in good condition and I was able to set up the bars and seat so that my wife executed a successful test ride.