Customer Testimonials

Everyone thought my Émonda ALR frame was cool and couldn't tell it was alloy.

Bike features

I love the bike and its durability and easy to ride. Customer service experience was awesome, focusing on customer satisfaction. Very kind. friendly and supportive of my needs.

Good selection. Fast shipping.

I was able to buy a very nice previously owned Trek bicycle online and have it shipped conveniently to my house was able to get bike I wanted without having to go to dealers. This is the 2nd previously owned Trek bike I have purchased this way in the past year. Love prior owned bikes to help stretch budget and know it is a decent Trek bike.

We had a problem with delivery and Brian Kaeter resolved very quickly.

The cargo bike was the best fit for our two children. We try to take them everywhere on it. We love it. And everyone ask about it.

The website is easy to navigate. The filters allowed me to quickly limit the results. Product photos and details were excellent. Checkout was efficient.

Easy to find what I was searching for.

Easy to find the bike part I needed for my bike.

Friendly, professional, personal

Products as advertised, timely-accurate delivery

Friendly, knowledgeable staff and mechanics! Always willing to help find a solution! It is not just buy a new bike.

Love the parts selection!

Prices are good too! Not too crazy!

Easy to shop site and find deals. A lot of useful info as well.

Ease of ordering, fast delivery and the item I wanted was in stock.

I’m very happy with the service. Just wish I could have taken advantage of the 450 discount for Boulder electric bikes. Epic mountain wouldn’t honor the discount because I bought the bike online and had it delivered to them. They said if I’d bought it at the retail store I would have gotten a discount.
Love the bike.

It was fantastic to have the option of shipping my order direct to a local bike shop / brand partner, as it meant they could answer questions when I picked up my order. Thank you so much for including helmet sizing for 8" - 8.25" heads. It was near impossible to find a trusted option for keeping my college student safe on the road.

The Trek site is easy to navigate and to use through purchase.
I have made a few purchases so far and pl;an to make more purchases as needed to resupply my needs.

Best bike I've ever been to. The staff is amazing and the quick turn around on maintenance is incredible. No one best Trek on S. Lamar!!

Easy to order. Delivered fast.

Great bike
Support staff in store very helpful

The great customer service and quick response to my questions.

Best packing of a bike I have ever seen. Very easy to undo everything and everything was very well secured with a Velcro type tape. All in perfect condition.

The bike arrived promptly after order. Bike was in perfect, brand-new condition out of the box. Assembly was straightforward and took about a half-hour. Daughter loves the bike and says that it will serve her well while she uses it to serve a full-time ecclesiastical mission. Thank you Trek team!

The bike arrived packaged with quality tools for assembly and scarcely any non-recyclable packaging.

When I went to pick up the helmets, the guys working there was great. Awesome atmosphere.

It was easy to order, and I got a very good price on a closeout item. I received the partially assembled bicycle in a reasonable time period. I was packed very well and easy to perform the final assembly using the provided instructions and tools.

I did add or replace a few items:
1) Replaced the narrow "racing" seat with a "wide load" seat to support my aging 72-year-old butt.
2) Added a kickstand to ease bike storage - note: care required to avoid clamping cable that run along the frame location kickstands are normally installed at. I avoided the rear brake cable, but accidentally caught the rear gear shift wire, disabling its shifting ability...now fixed.
3) Added smartphone and water bottle holders

Found what I was looking for quickly, order process was easy and my products shipped out immediately

Trek for life. Love the new app, incentive for folks to use the app (gift card and free shirt), and the gift card helped me buy my daughter her first bike helmet.

It was convenient to order a bike of quality that you know is going to be ride ready when you pick it up. Also it's nice to know you can take it to get serviced when any problems may arrive. Ordering or buying a bike from Trek I don't really worry I know I'm going to be well taken care of.