Customer Testimonials

Fast reliable shipping and delivery, easy online shopping experience,

The service and the friendly atmosphere of the Trek Store. Christian and Lizzie are superstars !

Reliable, durable and fun to ride!

Well, I've designed and built a lot of bikes in my life. I've ridden thousands and thousands of miles; and so on. I'm 74 now and decided for the first time to buy instead of build. I bought a used Electra Townie for the comfort of the peddle-forward design for being some what like a recumbent in comfort. It's a fun ride! I'd like to see it come with front gear capability as well for a greater gear range.

Anyway, the first accessory I bought for it was a rear rack. I was not only impressed with the efficiency of the shipment from Trek, but the rack is a good solid build for a good solid price. It's nice having someone build it the same way you would build it yourself. Good, all-around, job!

The bike is great, it arrived quickly at my local bike shop and has performed well.

Attractive website, ease of navigating website.

Easy to make a purchase

Efficient ordering process and good accessories. Return process seems easy also...so far...I overbought on tires.

Very friendly people and great service

Its nice to interact with a smiling human being instead of Amazon

It's a good bike, but I wish they were made back in the USA.

I ordered bicycle accessories from trek.com and had them sent to my local trek retail store. The staff there put them on my new bike that I had ordered and I picked it up later that week. It was a wonderful experience. I had no problem whatsoever.

I enjoyed how easy and simple the process was. The steps for assembling my bike were thorough, clear, and concise.

fast shipping

I have been a bike rider for over 40 years. During that time, I have owned and ridden 4 Trek bikes. Started with an aluminum model, now ride a carbon fiber. An Amane. My son just bought a new one also.

Easy to order. Fair price. Exact description. Easy assembly.

Friendly service. Know I can obtain parts for my Trek bikes.

Great staff and great service. I love this store.

I enjoy the riding contest and the article articles.

Shipping was fast. The Trek FX 1 Gen 3 I bought is a great bike! Would buy from Trek again!

The return policy was great. No issues and my refund was sent to my bank within a couple of days.

GOOD PRODUCT & AFTER SALES SUPPORT!

Sales and service

Everything was seamless. Honestly a 10 out of 10 experience.

First I got a great deal on a used, but '26, model, bike with a reason of light scratches (which I've yet to find btw). Then the shipping was phenomenal, I had the bike assembled and ridden within 20 hrs of placing the order. Packaging was really good, and there was about $50 worth of tools included to finish assembling the bike. The only issue I had was in the description of the bike it mentioned a bottle cage was included and I did not receive that which actually gave me an opportunity to sample your customer service right away. The customer service agent who helped me was great, sent me out a nice water bottle cage and even snuck a bottle in there for a nice surprise when I opened the box.
Overall I simply could not be more satisfied with the decision to purchase a Trek bicycle, the first new bike I've purchased since I rode my new Schwinn out of the showroom in '95. Thank you

The services at the Redmond Trek store made the difference.

Easy shopping. Got the exact part I needed. Shipped to a local store.

Trek bikes are well designed, and we have nearby dealer support.

I appreciate you shipping my new bike rack to the Trek Store in Oklahoma City. They put my rack together & were kind enough to show me how to install it & use it. Thank you so much!!!!

they had lots of saddles to choose from. I found one I thought I would like and I did like it. It came quickly. it was easy to put on.