Customer Testimonials

The purchasing and pickup experience was simple and easy to complete

Flawless experience with trekbikes.com today, found the product and price that I wanted, selected size and color, I got the L frame, chose between delivery to my home or delivery to a conveniently located installation partner, I chose to deliver to home because it was 1 day faster (though I am still curious if I had sent it to the installation partner, would they have received the bike the same day that I did at home, and then be able to do a same-day turnaround, in that case the time would have been equal with the benefit of a professional install, I guess I'll never know), the bike arrived very quickly within 1-2 days of ordering, I thought it might take an hour or two to unpack and assemble, it took me less than an hour, everything was included in the package even the grease for the pedals, pedal wrench, and hex head torque wrench (awesome!). Overall delighted with trekbikes.com and the product that I received and would recommend trekbikes.com to friends.

Great prices on very useful accessories.

Local Trek dealer is Ben's Bikes in Sequim, WA. I was able to go into their store and staff showed me various models, let me sit on various sizes to determine best size fit for me and reviewed gear ratios. Also able to order with confidence and have ready extras such as kickstand, back rack, fenders and thorn resistant tubes. Once I ordered on line, bike arrived in timely manner, was assembled with add ons in a timely manner

I love my Trek bike and I love the discounts I see regularly on their online store, a great place to shop!

I love my FX2 and the customer experience and support I received on my component order (and return) was overwhelming positive. I could easily understand the person on the phone, and they were genuinely trying to help!

Product was as advertised, helped my bike work again, no problem!

Customer service is excellent and Madison the rep was a great help.

Items were exactly what I needed and they were shipped super fast!

the prices are getting more inline with reality

Great prices and fast delivery to my local bike shop.

Great product quick ship and delivery

everything!

Easy to choose what I want.

Good customer service, trek sent me the wrong e bike charger but quickly resent the correct one. Quick shipping on the bike was great as well

Nice bikes

These are fantastic bikes

Great service

The staff in my local store are very friendly and knowledgeable about my e-bike.

My online experience has always been very good thank you .

Clear, efficient

Love it!

Quality Merchandise

Staff really know bikes. I received a detailed briefing about my bike. The store has a huge inventory of bikes serving diverse needs of bikers.

Transaction was easy and I received my bike faster than expected. Packed very well. Bike was in excellent shape.

Very nice folks .... Omar was very helpful with the purchase of a new bike ....

Fast shipping and quick assembly at my local Trek shop.

Besides having some of the best bicycles on the planet, they also have excellent technical and customer service. I own 5 Treks and they keep providing me with happiness. Their apparel and accessories are great, too. Ordering online is super easy and it allows me to pick it up at my local dealer or to send it directly to me. However, the “ride” app is proving to be extremely valuable to me. The older I get (70), the more incentives and prodding I need. The prizes are a super way to keep me motivated and it helps me to put in the miles. I recommend Trek to help you stay healthy and happy!

Trek has very good products, from bikes to gloves and socks. The prices are reasonable considering the quality.

Easy to navigate and order online. Shipping was rather quick and hassle free. Used this site many times.