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Customer Testimonials
We both recently bought Trek bikes and we are both very satisfied with our bikes. The buying experience was good for both, however when my husband purchased his bike from Trek, the Beaufort, SC location was not listed as an option so he had to go to Savannah. The dealer there was great, he just would have preferred to stay in SC.
Easy to order and pick up items unavailable locally without paying shipping.
Looks like Trek was thoughtful to offer a mount for their light to fit a flat bar
The rack we ordered did not fit my new Electra Go 7D. We spoke to Mara in customer service and she sent us the part we needed. Once we had the rack on the bike, we decided we didn’t like the trunk bag we ordered. We couldn’t find the return label. We called again, and the gentleman that assisted us sent another return label and recommended a trunk bag.
Love the bike, the bag and the customer service!
Easy to find and order what I needed
very good pricing and easy to use. Also had free setup at the dealer
The site was easy to use and gave me the option to pick up my bike at a local shop assembled.
The value seems appropriate. Online shopping was simple. There minimal assembly was easy. So far, the bike has been great and the buying experience was as well.
Trek bike shop is close by and the selection and products are first rate. Just bought my first electric!
they make great bicycles!
I like the care and service of Trek and my bike is kickass!
Wide selection, quick response. Delivery option to pick up order at local bike shop is great!
Great products and amazing customer service.
Service is helpful, informative, and tailored to fit my particular needs.
Customer service representative was outstanding
Have been riding them for years as my preferred brand. Attractive and functional with great local support from many sources.
Unconditional guarantee; well packaged delivery. When my bike was just a few inches too tall, I dreaded the return process, but Trek made it as easy as possible to re-pack and ship the bike back.
I look forward to picking a replacement.
It's just an excellent bike!
Quick. Easy.
The order went seamlessly. Everything showed up on time and the bike is excellent. Unfortunately, it was delivered to me through Berts Bikes in Buffalo and that was a terrible experience. The Tonawanda store manager was named Rob and he and a young lady in the store. had a terrible attitude and were no help at all. And to top it all off after I loaded the bike up on my bike rack with no help from anyone, I got it home and found that both tires had 20 psi in them. So briefly the bike is great, but Berts Bikes in this location on this day was really the pits.
Fast and free shipping
Our order was delivered to Wheel & Sprocket and we received very good service there.
Easy to order, reasonable shipping costs and time
Fast and efficient
They:
- know me by name
- attend to my issues promptly
- keep me informed
Found what I needed quickly and after receipt of the item is was the correct replacement part. Very happy.
Fast service. My order was promptly and efficiently processed and shipped. Trek kept me advised as to when I could expect delivery and it all happened as they said. And the cycling shoes I received are a great value at the clearance price offered. I couldn’t be happier with my purchase.
Customer service was good
The customer service is top notch.
Products look the same online and in hand. Makes a big difference to be shown 360-degree views and given dimensions when you're trying to figure out accessories.