Customer Testimonials

Quick service. No shipping charge when order
was sent to local bike shop

The buying process was fairly easy; some information was not available without additional web searches but overall was a good experience.

Smooth and easy

Shipping time and packaging was great. Product is as represented.

Easy process from search to checkout.

Easy to navigate website. Packaging well done and easy to follow instructions. Assembly was much faster and easier than I expected. I bought a Trek bike a million years ago when I went to college and I'm glad to see how excited my kiddo was for his first "real" mountain bike.

I ordered a part for my brother -- and when we received it and realized it wouldn't work -- we called the shop. The gentleman patiently reviewed our order and recommended what he really needed and then placed the order for him. I returned the other part by mail and received a credit. Easy peasy.

Fast shipping

Easy to navigate and find the best bike for me at the best price

They had what I needed in stock and shipped it fast.

Great price on a great helmet. And certainly expanded availability as compared to my local track store-and I love my local store.

part arrived on time

Shipped directly to me.

Flawless execution, including the delivery of the assembled bike through your dealer in Boston Landry

Trek has bikes for every category

I talked with an actual person who answered my question precisely and with no fuss. A truly superior experience.

Prices were really good. Shipping was free and it came in 3 days. I'll definitely shop there again. Plus I had to return an item and there was no issues at all.

My husband loves the bikes and accessories!

The bike was shipped to my door and required minimal assembly. I love the comfort and how smooth the bike rides.

Organized, efficient website. Quick checkout. Fast shipping with good communication/updates.

Cost, the brand, style, feel, quality, colors, longevity, value, etc…

Bike rides very nice, climbs efficiently. Seat dropper level worked well until it didn’t, made of cheap plastic.

I bought the Velocis helmet. the sizes are smaller than what the site recommend. So I had to send it back and order one size up. I also ordered the Trek Circuit Thermal Long Sleeve, size L. It fit perfect.

spot on.

Super easy process.
Bought online and picked the bike up at Al Petri perfectly assembled.
Great customer service from beginning to end.

Trek does what they say. If something comes up, they let you know. The work is performed in a timely manner.

Trek is awesome, make great products and have great service.

Easy to order. Fast shipping. Helmet fit perfectly.

Mara was very helpful in resolving my issue.

Love the warrantee and the bike selections and friendliness of my local bike store.