Customer Testimonials

Easy to find what I needed. I love my Trek bikes, but the other accessories are great too!

Easy to navigate and search for items.

It was quick and easy.

Great customer service.

Great customer service.

The Saratoga trek store has amazing customer services that is sincere and rooted in passion ! They care.

quality products shipped in strong packaging that arrived on time

Very friendly and professional.

My pedals w/toe clips arrived quickly and in good condition.

Quick and easy .great selection!

Great products. Keep a look out for sales!

Fast and easy. Picked what I wanted and had it delivered to my door in just a few days.

The Rapha jersey I ordered was too small. I took it back to my locl Trek store and they ordered a replacement in the next larger size. The staff at Trek Alamo sre great. They really get customer service.

While we were frustrated with many accessories being only available in store, purchasing the bike was easy, we chose to assemble it ourselves. The instructions were clear and easy to follow and the e-bike we purchased for my mom is fun to ride and had me seriously considering something similar for myself.

Easy to navigate and quick delivery.

Parts needed fast shipping. And free shioping

The Trek online process was easy to use when I made my purchase for a trek riding jersey. I opt for the pick up in store, I am fortunate I have 3 Trek stores all within 10 to 15 miles from me. I always pick the ship to store, this allows me to browse the store when I pickup my item.

The sale prices were great. I bought 4 hoodies for Christmas gifts, and they were less expensive than Champion. High quality and stylish.

Very friendly.

Quality bikes. Great customer service people.

Knowledgeable, responsive but I can’t say same about your stores. Coppell store has been dragging its feet to raise a warranty for repeated issue with seat wedge which causes it to drop. They have tried carbon for increased friction, over tightening beyond 7nm specs which I don’t agree with.

Ryan is great to deal with everytime I visit OKC Trek. Great experience all around!

I believe that the information provided was clear and good! I bought a road bicycle, helmet , shoes , aerodynamic water bottles, pedals and everything fitted great !

Love the bike and my buying experience was great.

Exotic gear like THULE fat-tire straps for a bike rack - so cool that you actually stock this stuff, and it can be ordered on-line, and it actually came! I have installed it in the Thule X PRO rack, and used it, flawless - great gear. Thanks again!

Transaction was easy peasy no problems !

They were incredibly patient with me as I was quite impatiently waiting for my bike to arrive and be assembled.

quick and easy to find parts online. quick dispatch. Installation guides online. Thank you.

Good communication, great price and friendly service.

Friendly and efficient service. The sales and maintenance people always go above and beyond to make sure that I am a happy satisfied customer.