Customer Testimonials

I was about to order the wrong kickstand for my bike. I got on the chat feature of their website and a staff member suggested a better option. So I was very thankful I was able to talk with someone first.

Bought from Red Barn Refresh. Great value, quick delivery, excellent (and fun) packaging. Will be a repeat customer.

When we called customer service they took care of the problem

Fast and friendly service

Every thing 👍🏼🦾🚵🏼‍♂️

I ordered an accessory. It was a leather strap that makes it easier to carry your bicycle. I opted to pick it up in store. I've had Trek bikes in the past. They're beautiful. Customer service was badass.

I have had great luck with Trek/Bontrager online ordering. Plus the lady who helped me 3 months or so with a helmet replacement online was phenomenal. Thank you.

My new helmet fits great and looks great. Thank you!

Great bike and service!

Fast delivery. Great product for a great price.

Great personable customer service

The team at the Trek store always take great care of me. The manager down to the mechanic always are helpful and friendly. The parts I ordered were as requested and in time.

Having a clear to understand customer service agent who was able to help with my issue was very helpful

High quality. Well built. Local service. Competitive price. The Throttle is great, same with the blinkers! I would have bought two if you had a large available. My wife got a medium and I had to buy a competitor brand as I didn’t want to wait until fall.

Great access to parts and support from real people.
I was able to find all the info I needed online.

The bike!

Rides nice

I am happy to be a part of the Trek "family". All of the people I have spoken with at Trek are cycling enthusiasts who treat me like a valued curtomer. They are very generous with their time and have provided me valuable information. They are friendly and represent the brand well.

Shipping was east to send it to my LBS.

Everything I got my bike but lol with no pedals funny how good bikes got no pedals

Easy. Great communication.

Was able to select my bike from a brochure that my company, Southwest Airlines, offers to retirees. Who knew that I loved bike riding? What a great bike for this 64 year old. And I love that the bikes come in sizes! Small, Medium and Large. Of course I chose small as I am 5'1" on a good day. Came quickly and easy assembly.

I ordered a saddle from Trek and had it sent to the bike shop, where it was cheerfully installed for free. Good job, Old Town Biked in Colorado Springs!

Honestly, it’s been a fantastic experience from the moment I started shopping for a new bike. I needed to replace my well-worn 2016 Fuel EX 5 XXL, which had seen better days. By chance, I discovered the Red Barn Refresh program and found a Fuel EX in my size at a huge discount—perfect for my budget.

I didn’t waste any time ordering, and in just a couple of days it arrived. The packaging alone was impressive, and it even came with quality tools and a shock pump, which I’ve kept for any future bike shipping needs.

The bike itself is incredible—a massive upgrade from my decade-old ride. Every ride has been an absolute blast. And, as if that wasn’t enough, Trek even sent me a $20 voucher to spend at my local Trek store. It’s not the amount, but the thoughtful gesture that really stands out.

I’m genuinely happy with both the bike and the whole buying experience so far.

Quick ship and great products.

Great products and great support.

Good prices, fast delivery

Yeah, well I'm just liking the new ergonomics of the Electra Townie, I have front and rear baskets, and I do 99.9% of all my shopping up in my community on my bike, all year round, sounds like a country song. Country song. Haha. Keep doing your thing. Looking for a better pedal right now. Strictly platform for cruising. I'll figure it out. But thanks for getting back to me. People in my Park bridge store, wheel and sprocket. They are tremendous

I’m happy with the quality and price.

Fast service