Customer Testimonials

Quick response and great selection

Good sale. Had what i needed

I wish trek would build better or serviceable hubs. I’m tired of replacing wheels and having them sound terrible after such a short time.

Easy order product was very good

The website was user friendly and found what I wanted but had a little trouble with losing it while I was shopping for additional items. Very pleased with the items I ordered, their price and how quickly they were available.

Quick shipping , good price

Awseome service, Awseome bikes

Great price for my Domane plus. Shipping was quick and assembly was easy. I love this bike!! I can’t stop riding it

Every item I purchased was high quality and functional. I loved the sale prices.

A Good trusted brand of quality,selection and value

I ordered a child seat for my bike and it shipped quickly, arrived in great condition, and works perfectly for my son. The cost was as good as you could find for that seat anywhere on the internet.

When I first purchased my Trek Allant e-bike I wanted the 'manual' for the computer so I could figure out all the settings available. . I ran into wall after wall (at the store and online). Never did get the manual and was discouraged from contacting Trek again. In the recent past I've had to purchase some parts including this time and have found the online chat experience to be very, very good. Thank you for making your customer service better.

Very pleasant experience. Knowledgeable sales associates. They contact me for my orders that’s ready.

I felt like I scored. I went to Wheel Base Bikes in Frederick MD and got my bike serviced (and new tires) for an upcoming bike tour. Of course I found some shorts while looking around. I wanted to get another pair (they only had one) and they told me just to go to the Trek website. Many things were on sale, so I got the shorts and a few other things. Everything worked really well for me. I've already passed the word to a few friends...

Easy to order. Fast free shipping to store near me. Easy return at store near me. Will definitely shop Trekbikes.com again.

Like list of accessories available. There being local store for pickup when ordering is a big plus.

Online ordering is fast and easy and you can get a real person to assist if necessary. I have ordered many of my bike parts and accessories this way and the experience is always great.

Ordered a basket and had quick delivery. Was as described and easily installed.

They have great customer service. Every time I take my bike in, they perform a quick assessment. Ryan is so helpful and honest on timelines when your bike will be ready.

Speed of delivery to home.

My LBS is a Trek store and was able to help me select a bike in my size and budget that would meet my immediate needs and had options for upgrades at a later date. Trekbikes.com had accessories, guides, and recommendations for accessories that helped me get me going with my new bike. Perfect complement to the LBS. Able to ship to shop or my home.

Great overall experience w Trek, condition of bike as advertised, no surprises!

Easy to navigate. No hassle. Great pricing. Wisconsin company.

Trek and Bontrager products are always top notch .

Easy to find part, good sale price, easy to check out, and free delivery to local store.

good prices, also fast shipping

quick and easy

Great customer service

Always help me , best customer service and of course the best bikes!

Perfect paint match to touch up a spot on my frame!