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Customer Testimonials
Phat Tire were excellent
Experience was flawless. Trek Newark employees were knowledgeable enthusiastic cyclists who gave good advice.
I had a problem with an order I purchased, not only did I receive the wrong item, it was an open box Item that was obviously a return. I called customer service and spoke to Skip, not only did he listen, he went above and beyond to get me the correct item, he actually listened to me and understood what I was saying, which was very refreshing in the world of customer service, These days. Congratulations Trek for not outsourcing your customer service to some foreign country where you can't understand the people you're talking to.
I've enjoyed Trek bicycles in the past and are greatly impressed with the level of service and quality on my most recent Trek purchase. Trek customer for life!
The guys at Trek West Omaha are the absolute best people and they provide outstanding service and advice for all my cycling needs. I have been going to their store for decades and have always been impressed with them.
Packaged great. Shipping time fair. Shipping cost fair. Hassle free so far.
Good customer service, answer all my questions and provide good feedback that saves me money. In other words I don’t feel like they are just trying to sell me something
Trek website is awesome. I really appreciate the overnight delivery service!
They are a friendly and knowledgeable staff.
Easy to find products
Good product support and perks after the purchase
Friendly and knowledgeable .
Great company and product
Fast shipping I've been rollin with Trek for years...
Trek Bikes has the best customer service in store. I visited the Santa Clarita location, and very friendly and helpful.
Trek products are high-quality, the designs and colors are amazing, and the staff is always kind, honest and friendly. Go ng to a Trek a tire always feels like going into your local bike shop. I have two stores I go to all the time, Trek Georgetown and Rockville. Both are great.
The agent was very knowledgeable, and helpful.
OMG! RAD!
Package was delivered incredibly fast!
Made in Wisconsin by good honest hard working Wisconsin folks.
Quality builds, range of options and quality services.
Quick delivery and awesome price.
The sales people and company reps I talked to were friendly and helpful, and the bikes are designed and built well. I currently have three Trek bikes, and I like them all.
Amazing bike! I love it! And the assembly was fairly easy as promised, and saving money with the Red Barn Refresh was awesome. I will tell my friends.
Fast and free shipping with excellent customer service especially looking for replacements parts.
Everything went great as far as shipping and picking up the bike. My only concern is the bike is just a little bit too big. I have a medium 4 year old verve 3 right now but I wanted a step through and the one I bought is a large. Still not sure if I can make it work safely
absolutely fantastic process 11/10
The ability to have my bike sent to and built up at the Cobble Hill Brooklyn Trek location, an excellent shop with friendly, fantastic staff.
Very easy to navigate the site. Many good options
Great price and quick shipping!
Easy to buy. Great service from order to pickup.