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Customer Testimonials
Fast and easy to order with fast and free shipping!
Customer support is easy to get a hold of and they’re happy to help make things right.
I love my Trek ebike. However, it is the service team that I especially love. I have never had a bad experience with any of the men. When I have an issue, they take the time to explain the problem and the repair that needs to be done. It is not only the product, but the service team after the sale.
Very helpful staff and I love my bikes.
It was easy and painless
I have had a Trek make and model all my life, there is no other bike that compares to the
quality and price
I'm very happy with my new Electra. No problems whatsoever.
The ease of purchasing a bike
Excellent service
Easy and very quick delivery
I will use again
Easy to shop and find great deals.
The price reduction was awesome. my order was filled and delivered right away.
The price was amazing, gently used for $1000 off retail. The bike runs so smoothly and has power to get up any hill. I was able to go so much farther than ever before with my Powerfly. Highly recommend it!
prompt delivery to local bike shop, consistent product (gloves all same fit).
I still have my 1982 600 Series, bought new in Berkeley
Excellent products. Rapid delivery.
Great service
Easy-to-use website. Prompt service - I received my order promptly (a few days in the mail, less than expected. ) AND, I know that if I need to return or exchange the product I can do so easily and hassle-free.
Able to find what I was looking for
Quality products and always welcoming staff. Trek for life
The items ordered on time and as were as described. Sales staff were patient in reviewing my current bike and my questions about upgrading components versus the features and benefits of current offerings.
Great customer service on the phone!
Everyone who helped me with my new bike, especially Theo, were all so kind and gave me so much information and guidance. The team working at the Rockville location really started me off on the right track in my bike journey. I was in very good hands and feel confident with my experience.
Local Shop was great to put together and pickup. So helpful.
The site is easy to use and has a lot of product.
After I was unable to finalize my purchase on my iPad I called trekbikes. The agent, Aaron, said their system wasn’t set up yet to purchase that way, so he walked me thru every step to get the bike I wanted. He made sure it would be sent to the bike shop I wanted it sent to. He reassured me that everything would be assembled and ready for me. I really appreciated his help.
Easy to find the items that are available as bargains.
My Trek bike is fantastic and the accessories I got and clothing I ordered are great.
Everything excellent, very fast service, so satisfied that I placed another order
The best Bike services, staff and entire team. I would highly recommend.
It's easy to order. The design of the website is organized.