Customer Testimonials

Simply simple and productive.

more fun than i expected. i like the stability going downhill

It always a great pleasure dealing with any Trek crew member, you are all great!!!

Trek customer for years!
Second time I buy online!! All as expected!
I have chatted online with representatives about parts, always solve my questions!

The whole buying experience in buying was just as adverttised very simple ,you communicated often I orderd on moday and bike was at my local dealer and ready to rollon Saturday SWEET!

Trek is the best.

Found my used dream bike at the Red Barn. It was as stated in the description. The bike was packaged very carefully in its purpose built box. The online assembly video was well done, the included torque wrenches and shock pump made assembly very easy. I would not hesitate to purchase again, other than my wife might throw me out of the house if I buy another bike. N+1.

This is my second Trek Fuel mountain bike. I purchased my first one 20 years ago, broke the frame twice with rugged riding and 230 lbs weight, and Trek stood behind the warranty, furnishing a new frame each time. I now have a new Fuel Ex bike and love all the new features. Game changer: Dropper seat, disc brakes, wide 29" tires, higher ground clearance, single derailler, and better front & rear shocks with lockout ability. I look for every chance I get to ride this bike.

Great style, bike and delivery on time at a fair price.

Very easy and favorable way to resolve my ordering issue

Trek is on top of designing racing bicycles. I like that and that’s I bought Madone. I have connections with people in Europe and Madone Gen 8 is the hit…

The order process was easy and straightforward. Good feedback on the status of the order. The local shop (Pine Mountain) was excellent in their service and setting up the bike for me.

Excellent customer service and timely shipping

Light weight.

Very quickly delivering. Keep up the good work.

The staff at the store we bought them from was and continues to be very friendly and helpful. The equipment is outstanding.

Super courteous staff every time I'm in the store.

I appreciate the organization of the website. I’ve never had any issues finding what I need with the specificity that is required when purchasing bicycle parts. Not to mention the invaluable asset of calling Trek and getting a real human response. I purchased my Domane SLR fork recently and that is specifically because of information received from speaking to a representative on the phone.

What I appreciate the most about Trek bicycles as a company is the emphasis on riding. I just started cycling about 2 years ago and I notice that Trek is all about cyclists that want to get miles in. When speaking to the representative, he definitely emphasized this aspect of cycling. I currently have 5 Trek bikes and have had more Trek bicycles in the past. I definitely plan to purchase more Treks in my future with cycling.

Chris always does such an amazing job. With some fine tuning at $70, he saved me from what I thought was going to require a full bike replacement. I could not be more thankful for the great job he always does

Easy to order with quick responsive shipping.

Great website with a great selection of accessories.

Eliajah was great

Trek consistently provides high quality products with excellent service and warranties!

Easy site to store shipping

Fantastic! Trek is the best company in the world as far as I’m concerned!!

The bike is awesome and was delivered quickly. The outside of the box was a little beat up but everything inside was protected and undamaged. Assembly was quick and instructions were clear. Couldn't be happier with my purchase.

Ease of navigating the site

The site is a little hard to navigate if you don't have a parts diagram. I was searching for a through bolt for my suspension and ordered the wrong bolt. I paid alot to have next day shipping in time for a planned group ride. Oh well. Ill chalk it up to learning curve. After finding the correct suspension diagram. Ordering was much smoother.

Everything was perfect from start to finish!
I love my new TREK- FX Gen 4.

Was very easy to order and getting free shipping when being delivered to your local bicycle shop that sells trek products.