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Customer Testimonials
Easy to order and return
Trek products are of very good quality, I highly recommend them.
Easy to order online.
Great cycling shorts.
Customer service was outstanding!!
Great customer service
Easy to order and pick up at the store , would really love if we have option to get delivery for shipments lesser than 50$
Great bikes! Lots of convenient retail locations.
The pair of cycling shoes my wife ordered for me for Christmas were too small, but with the convenience of a return label included in the shoe box, it was very easy and fast to get the right size ordered and ones that don't fit mailed back.
I ordered on Thursday and it was at the store to pick up on Friday.
Very helpful staff at TREK bikes Kettering. Explained everything about choosing the right bike, not pushy. Made 3 trips there before buying.
Skip was really helpful and informative while not being a pushy salesman.
He helped me out while purchasing my trek marlin 7
The steering Squeaks when turned left or right.
Not able to ride outside right now… but lots of Squeaks 🤔…
Fast shipping and easy returns on shoes.
Great service.
Great bikes. Very lightweight yet well-built. Kids love them
Smooth purchase experience with fast shipping and great bike.
I ordered a pair of wrong size tires for my bike. I gave trek aheads up on a return and still bought a pair, that was on my doorstep the next day.I am in Illinois n dealer was in Wisconsin. Thx guys for reading me for winter season.
Beautiful bike! Our daughter can't stop riding it. It was so easy to order, and pick up.
I like the option to have items delivered to your house or a local bicycle shop. I like the free returns of items purchased of over $50 with a pre- printed return label/ postal enclose with purchase. Fast processing and delivery of items purchased. Some great prices on discount item!
Quick and easy!!!
Very informative, ease of use, many options, and quality of the experience.
Good customer service
Excellent product at fair price
I ordered a Wahoo Kicker Core with a SRAM Free Hub and everything came quickly. Very pleased.
I liked being able to pick up my order from the local shop and return it there as well.
It's so easy for me to get what I want. Parts, bike, ect. Thanks again!
Easy ordering process and pickup from store! Employees were very nice.
Great products and have had good experiences with trek of Eldorado hills sales and customer service. The only negative is that often trek advertises certain components on bicycles and in the fine print says due to supply chain issues they can substitute certain parts. These bikes are priced pretty high, and I don't mind paying for quality parts, but I expect to get what I am ordering without this lame excuse of supply chain issues. I don't believe this is individual shops rather the problem is corporate.
I was able to get the product I needed that was not in the local store
Good quality part. This chain guide comes with all the hardware and fits 2022 Trek Fuel. Easy to order online. The price is a little high but the construction is all metal/aluminum and built to last the life of the bike. One note, there is a tight clearance if you have a oval chain ring and would work best with a standard chain ring of any size. Lots of adjustment to fit your bike. One note, allen hardware it came with, were too long and collided with frame/rear triangle. Easy fix , just used shorter allen screws. Also, had to space main frame bracket with one washer behind it to fit. So overall easy installation.