Customer Testimonials

The trek staff is very knowledgable and responsive. Ordering bike parts and accessories has been easy due to their customer service.

Excellent as always
The best one so far!

Product availability and easy shopping to delivery.

Easy transaction and quick delivery. Note- you should also ask what Trek can do better. The bottles/cages shouldn’t have to be a separate purchase.

Superior engineering and materials, reasonable prices.

Easy to navigate and free shipping to local trek dealer is a huge plus

Simple easy and straightforward.

Very helpful service. I bought a new full suspension mountain and they adjusted the shocks to me.

The ease.

Timely arrival and clear communication. The assembly was straight forward and easily finished in under an hour going slow and double checking everything.

The Checkpoint ALR5 is FAST, so light, and perfect for my 1 mile desert and 3 mile road commute

Easy to order. Customer service was polite and friendly.

We have had various Trek bikes for over 40 years and found them to be very reliable including our now ebikes. We rode two Trek touring bikes from San Diego to Virginia in the early 90's.

Good choices and nearby pickup.

Easy to check out, but I missed a confirmation button. However, received an email that helped me complete the order.

Quick and easy. Free shipping to one of my local bike shops. I like that it brings customers into local shops. Thank you.

The design of the bikes, the performance and the look.

I got a used bike and it was just like new and came packaged with care. We’ve both been enjoying biking on our new E mountain bikes very much so much so we brought them on thanksgiving vacation!

I FEEL LIKE I'M SUPPORTING AN AMERICAN COMPANY. LANCE A. WAS A POSITIVE INFLUENCE. THE FULL SUSPENSION PIVOT FULCRUM SEEMS MOST PRODUCTIVE. I EXPERIENCED SOME MEDIOCRE BIKES PRIOR TO ATTACHMENT TO TREK.

Great Products at a great price. Fast reliable shipping. Very good buying experience.

Your employees own your product and are very
Knowledgeable through there experience.
If you don’t believe me just call them,
You won’t be disappointed in there advice
And more importantly Trek bikes are engineered
For the folks that enjoy biking.
Trek congratulations!
My wife and I are enjoying the E Bikes and the accessories we purchased.
Thank you
Dave and Mel

Great products

very helpful!

Trek is awesome! I’ve had great experiences at the West Chester, Ohio location and Fort Mitchell, Kentucky!

Ease of use and quick service

the frame arrived a day early and was in excellent condition. it included the seatpost clamp, headset, UDH derailleur hanger, down tube frame protector & rear thru axle.

Fast and friendly

Smooth, easy, simple & great parts.

Bike arrived in the best package ever. No styrofoam! The bike was so easy to set up and Trek provided tools even though I had them. Description of slight blemishes was spot on. Love the bike.

Easy to evaluate the different options and easy to purchase and pick up at my local dtore

Appreciate the combination of an efficient on-line experience backed with local in-store support and service. I’ve been able to readily find detailed information about my bike to enable a high-degree of self-service as well.