Customer Testimonials

Simple, easy pickup, love the brand

It was faster to get what I needed than what my local dealer quoted me for the same parts. I’m not sure how they say 7-10 days but ordering direct got here in 3-4

Got a helmet for reasonable price and shipped free to local Trek store.

Great bikes and the store personal are so friendly and helpful.

I ordered a bike through the Red Barn Refresh program, which I think was the best choice I could have made for buying a good used bike. The process was highly transparent, with all of the specs listed and minimal wear well photographed, so it felt completely trustworthy. My bike came meticulously packaged and in the condition advertised, and I've been extremely happy with it. I've since been recommending Trek to any friends looking to upgrade their current ride.

We have a great local bike shop. Easy to have shipped there and assembled.

High quality & highly rated

Fast shipping

It was a seamless and easy process to order. I like the quality and fact there are sales on gear and apparel I need.

Ease to order, ability to find items at nearby shops, pay by PayPal

Everything! The staff is knowledgeable and helpful especially Hannah at Carroll wood. I have been a customer for many years and have never been disappointed 🤗

I get what I order

The order process was easy and quick. The delivery information was provided and updated often. The product arrived on time.

Trek Virginia Beach is simply the best. All the Michaels are the best as well!!!

Great staff who really take care of their customers.

I have been a loyal Trek customer since I first got into cycling almost 40 years ago, and I have had nothing but superb service. My most recent experiences with Trek, including my most recent purchase of a used bike at Red Barn, have been no exception. The bike arrived quickly, was easy to assemble, and was exactly as described on their website. I will remain a Trek customer for many years to come!

Great bike and experience. Thank you.

The online store had a rare part in stock at the lowest price available. Shipping was fast and free, and even though the item did not fit, it was an effortless return process. I returned it to a local Trek store. Easy and friendly, and I will definitely be back anytime I need some bike parts.

The employees at the Allen Texas store

The handgrips felt like handmade quality. Definately love them.

Sweatshirt was great quality just a bit small for the size listed.

Customer service went above and beyond to get my item to me on time before an event.

I was able to get my dream bike from Red Barn Refresh at a price that was amazing!!
The Trek website is easy to navigate to find extra goodies to add the bike I have, and the shipping is fast to my home. Special sales and clearance items make it easier on my pocket book. What's not to like"

Sales

My Marlin 5 was shipped on time and was very carefully packaged. And not difficult to assemble. Only took an hour. Everything was tuned perfectly - no adjustments were needed. Nice job!!

Easy… good price

I couldn’t get a response on my chat questions and it was during open hours. I called multiple dealers and got conflicting answers….

Had the trek part I was looking for. Retail stores did not have it.

Kyle was extremely knowledgeable and helpful. In fact all the staff are quite knowledgeable.

This shop is sort of a victim of its own success -- it is often so crowded that it is hard to find a sales people and mechanics to talk to, and they have a limited amount of time available.

Fast shipping

Had a great experience. They made purchasing a bike for them so easy and helped me add every accessory I wanted. Would definitely do it again.