Customer Testimonials

Staff is amazing - they took fantastic care of us

Local bike shop is a truck dealer and very responsive to any issues I have

Excellent price during Trek fest and the local dealer delivery was fantastic too. Our local dealer is exceptional, so purchasing a Trek made sense.

In my experience over about 6 years of dealing with three Trek stores and its on-line options, the service has been very good to excellent, with one exception of a Trek store that's now closed, and to which I would not have returned. Most of the staffers are knowledgeable, professional, and good at focusing on the best options for my particular wants and needs. Trek mechanics are some of the best, so I have both my Trek and my Specialized maintained and repaired by them. Servicing times can occasionally be slow, but even when that department gets backed up (understandably as the industry contracts and options shrink), the quality of the work has yet to drop. Generally, everyone at Trek has been helpful and generous in sharing knowledge without talking down to me.

It was very easy to use

I feel like I got a good deal on my bike. I have always bought trek bikes and I've never been disappointed.

Thanks for having exactly what I was looking for!

I started the process chatting with one of your representatives and everything went so easy and nice!
That made ma decision easy!

Ease of placing order and delivery to TREK store.

Everything was as promised. The bike, the delivery, the pickup date were all as promised.

The guy on the chat was very helpful and quickly located the right part, for an older carbon bar/stem combo.

They’re really nice people

It was easy to order the bike and have it sent to a local shop to be put together.

I bought the Trek FX sport 5 and really love it. I had a couple small issues in the beginning with tire being off center. But that was the fault of mechanic for not seating it properly. It was a little annoying because I went back twice. He tried to tell me it was normal to be slightly off. He eventually had another mechanic look at it and problem fixed. But overall, love the bike and the way it rides.

the occasional deep discounts

Quality, service, and value. What’s more can I say

I love my new trek bike, trying to drop a few pounds and get my knees back in shape

Great customer service

Unbelievable Price had it sent to a shop and they built it for me for free and it is beautiful. I'm sixty three years old and the verve a great bike for older people. Get out and see the world.

I like the quality of what I bought. I know that my bike will last me a long time, this is maybe the last bike I will ever buy.

I loved that I found a Trek bike that fits my bohemian personality- the Electra Shibori Go Beach Cruiser!! I have received numerous compliments on the unique artwork painted on the bike frame. I had bought my Shibori online from Trekbikes.com and had it shipped to my local bike shop for assembly. The folks at my local bike shop made sure everything was adjusted for my height and gave me instructions on the basics of my new bike. My bike is super comfortable and I have ridden over 90 miles in my first 2 weeks of ownership.

I was able to purchase a bike for a very affordable price. Two days later it shipped and four days after I had purchased the bike online it was at the shop, fully assembled and ready to be picked up!

Sale price. Fast shipping. Ease of transaction.

Excellent. My first order was lost and I called Trek to let them know that I got a "delivered" email but it must have gone to a wrong address. I just called so they could track it or find out where it had gone. no fault at all of Trek. It's my local carriers.

But instead of arguing with me or just saying "it's not our fault, wait, maybe it will show up"
my order was redone that day.

The staff was friendly, helpful and interested in me as a customer and making the situation right. Even though Trek did nothing wrong.
Very pleased with how I was treated and of course the quality of the delivered products.

Great customer service and great quality!

I own a 7100 & a dual sport 3 , very smooth riding !

The website was well-designed and shipping was fast

I have owned Giant,Cannondale, both may have been good bikes but not for me. Now all my wife and I own are Trek. They are great quality and repair parts are super easy to get. We live a couple hours away from any bike shop so I have had to become a "bike mechanic. simply by necessity
Trek is always on top" .as far a quality.
pete

Shoes seemed OK. Cleats are too far forward

ordered bike on a sunday night - It was ready to be picked up either weds or thurs - pretty amazing service from Trek and Wheel and Sprocket of Delafield. The bike its self is extremely dialed and the electric performace is spot on. Of all things the bolt and small square retained nut for the power shift up/down/walk button - never allowed me to torque enough to grip the handle bar before it stripped. Will contact W&S delafield. Thank you