Customer Testimonials

It was easy and loved the option to have it sent to local shop

It was pretty easy even for someone like me who is not too tech savvy. I also like that items go to the local trek store. Everyone in that Warwick RI store is awesome!

High quality products and attentive customer service.

easy shopping and returns

It was very user friendly . I had one question about size and shipping it to the local store. Trek answered it promptly. Loved that the price was considerably less than the local store price.

I found the chain guide I needed to replace very quickly on the Trek website. Part came in quickly and was an exact fit for my 2021 Trek Rail. Good price and came with all the hardware needed to install. Will buy from Trek parts in the future.

Quality bikes and great dealer network.

I have made a few purchases online and have had no issues.

Web sight easy to navigate!

They are very helpful and knowledgeable about their bikes and were nice enough to send me some pedals for my new bikes as gift.

Experience was simple, and the shipment was fast and as expected per the delivery status updates.

Great team at Edgewater NJ Trek. Very friendly and knowledgeable.

Detailed technical information online, good comparison tools, excellent photos and illustrations

The order and pick up process was easy and everything was on time. This is a great way to purchase a bike. I do hope that the local bike shop where I picked up my order was compensated for the service of assembling and inspecting the bike.

Quick service and great products. The online experience could be slightly better if when you back out of a product your viewing that it take you to the place of the last viewed items.

Easy to order, and customer service was very communicative

very good web site and fast delivery.

My son is a trek bike fanatic. I just order whatever is on his list.

I was able to communicate with a service representative, who assisted directly and resolved my issue immediately. It was a pleasure and easy…

Ease of order and shiping

My recent order of a small replacement part was great. The cost was very affordable and delivered quickly.

Arrived quickly
Product was as described.

I love Trek, my favorite company ever!!! Always the absolute best customer service anywhere! I'm even getting my new vehicle plate that is a personalized one to say "TREKFAN"!!

Useful temperature information, esp. about Trek brand apparel. Selection of other brands. Faster delivery than found with some other web retailers, perhaps because WI to TX is a straight line shot.

Nice website with a lot of bikes and info. I like buying online and picking up at the local store.

Picking out the bike is not difficult. The purchase included the option to have it delivered to my local bike shop for assembly. The best experience.

Easy to order and have sent to local store. Been riding Trek for over 30 years now. Glad to be in a city with a Trek store. Ordered bike sent to store and helmet and accessories sent to my house. Everything went smoothly.

I had a great experience with Trek's delivery of my bicycle. It came with instructions and necessary tools. I'm by no means a mechanic but was able to get the bike together and operating in about an hour.

It was very easy and pick up at my local bike shop was terrific.

Effective and efficient purchase process, fast shipping to me. Catalog is accurate and products are priced competitively.