Customer Testimonials

Good price and Redbarn experience.

I liked the comparison tool and the ability to see the different options and colors.

Reasonably easy to shop online, thought comparing models/understanding what’s different between them wasn’t simple, and the delivery options were great.

Friendly and prompt assistance.

Easy to order and lightning-fast delivery. You guys are amazing!

excellent products!

Hi quality everywhere and I’m likely to find a good price on bib shorts. Also, Trek has the best paint schemes in the biz!

user friendly ordering and purchase arrived before due date - nice surprise

It’s much better than in store. Friendly and helpful unlike people in store.

Went to Trek San Marcos to be properly fitted and test ride a bike. Drew was extremely knowledgeable and helpful.
Fantastic customer service that made the experience very personable.

Ease of use

Excelente

Its a good way to get Trek parts and accessories.

great customer service,

Staff were friendly and knowledgeable and the price was right.

1 I am in love with my Supercaliber and Checkmark bikes. 2 Joseph at the store is professional, extremely helpful and a hard worker. 3 Store is conveniently located with good hours.

Great merchandise, fast delivery, no issues if a return is necessary.

Fast and easy is what I liked. What I really like and subtly helped the sale was your CEO John Burke’s commitment to a great experience and his willingness to be held accountable.
This is my 4th Trek. My first was a 2016 Donane SLR. I had an issue with the chain guard not working and the chain damaging the frame. My Trek dealer wouldn’t warranty it. I found your CEO’s email via Google and within days a Trek rep called and had a replacement frame sent to me. Perhaps I was the catalyst but whatever good customer service pays off with repeat customers.

Bike ride smooth

I love my Bridgestone seat, cover and love that it was shipped to a local store so I didn’t have to pay shipping

Ease of ordering. Sale price. (Relatively) speedy delivery to me "local" bike shop.

Ease of online purchase, no-charge shipping AND local setup/delivery, great bike, perfect in every way.

I found the website was well organized, easy to use, and the cycling shorts came to me quickly, in time for the warmer weather.
Jeffrey H. Marks

The best

I order parts and accessories from time-to-time, either direct to my home or to my local Trek dealer. Always fast and accurate service!

The order process was straightforward, and once the store received my order - it got even better. I changed tires on the bicycle and got a few accessories.

Great bike and service. Easy efficient

Can talk to a human!

Jacby was great!!!
Superior service and ideas.

Website and ordering was easy. Unfortunately, I had a problem with UPS losing a package. Employee Ryan Bellisle was great at correcting it for me, though. He was very personable while on the phone. A replacement package was sent out quickly.