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Customer Testimonials
Good solid stuff and excellent staff promoting all products. I’ve had a Trek bike for many years. Will prob get a new version one day but with current bike, just went over 14,000 miles…and I am a Senior citizen and veteran.
Easy to navigate website, fast, free delivery to local store. Good selection and price.
the shoes fits me well
Found what I needed and then I needed to return it. Went very smoothly
Local company
Excellent experience! The consultant was extremely helpful, looked up which version would fit our bikes! Very impressed with the help received! Fast shipping!
The folks at Bob's Bicycles here in Fort Walton Beach have been super helpful with our biking needs. We are glad to have them here!
You don't seem like a standard corporate experience. Great people service. Everyone I've spoken to at Trek was very thorough and helpful. Greatly appreciated.
Great service and technical skill with all things Trek
The quality of the bikes and the service at your shops is top notch! I have loved all my Trek bikes over the years and look forward to future purchases.
Fast delivery, great quality!
Fast and Convenient way to support the local bike shop when the bike I wanted was out of stock in my size, in store.
Very efficient with free delivery to local bike store
Quality technology and curb appeal
Great product that I enjoy.
The experts at THS cycling in Binghamton were stellar. They took the time to explain all the features to make sure I understood not only how to use it but how to maintain it.
Easy. Fast.
Local store to service my bike
What stands out the most is the easy access to order accessories and the simplicity in free shipping. This is what your customers want.
Easy to order online the part I needed and free shipping to local Trek Store.
Really easy process to purchase and pick up at my local bike shop.
Just bought our first two Trek bikes + accessories and you now have a lifelong loyalist!
Easy ordering process and the packaging was amazing! Couldn’t ask for a better experience ordering a bike online. Thank you!
Ease of ordering and the wide variety of products.
It's a great way to find service parts for the bikes.
Actually I am not that excited about the Trek product. The handlebar grips on my wife's FX 7.3 became unbearably sticky. Thinking that I could replace them with a pair of Ergon grips that looked very similar to the stock grip but made from a better material I ordered a pair but much to my dismay they would not work because of Trek's proprietary iso grip system. GRRRRRR. Finally went to Trek website and ordered the Trek grip for $50.00 which in my opinion is ridiculous. Now you might be wondering why I would give Trek a 10 rating in this survey, it was due to your customer service representative Mary Burke. She was helpful, thoroughly researched the issue, walked me through the options, helped me to submit my order and followed up to make sure that the intended solution worked. In short Mary did something that is rare today, provided real customer service. I forgot to mention that she was a delight. In an age where companies think that product or technology is the driving force behind repeat business, Trek had the good sense to put equal emphasis on Customer Service.
I was uncertain about fender sizing and the Trek website included several different sizes of the SKS Bluemels fenders (which I had used in the past and really liked). So I ordered the 2 sizes I thought would work best. They came well packed in a large box along with a prepaid return label which I used to return the one that did not fit.
Exactly what I needed and better than expected!
Great people. Great store in Davenport, IA. Very helpful as we made choices on an electric assist bike!
It was nice to explore the available bikes online and have access to the online discounts. I considered going into a Trek store to purchase the bike I decided on, but (a) wasn't sure if they would honor the online prices, (b) didn't feel like going through the negotiation phase of a bike purchase, and (c) knew they'd need to order and have the bike shipped to the store anyway.