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Customer Testimonials
Easy to purchase the bike I wanted online and have it assembled at a local shop for me. Local shop personnel were very helpful with setup and advise. Overall a very positive experience.
The service has been EXCEPTIONAL!!
Great experience!
Quality - quality equipment, quality service, quality family
When I ordered for the merchandise to be delivered at the store there was good communication. Plus they didn't hound me to pick it up. It was part of a Christmas present for my husband so I had to find the right time. Just wish the hours of the store were a little bit better.
Enjoying my new bike so far. The bike arrived partly put together and easy to do the last few steps. No scratches or missing parts. The delivery was late by a couple of days, not sure why that happened. But overall very satisfied with the experience. Very like to buy another bike from Trek.
Online ordering of a great bike at a great price delivered to my local bike shop where it was assembled and ready for pickup went flawlessly.
Prompt and terrific service. Great team.
Easy transaction, item as described, overall, particularly excellent communication and product.
Store pickup
Easy to use. Good communication on status updates.
Trek is a reputable company. I have been mountain biking for decades and have owned several bikes. Trek is the one I have had the best success with. I recently purchased an ebike. It did not come with a charger. It was easy to contact someone about it. I had a charger here in couple days.
Variety of categories to choose from
Great staff, easy going and very helpful!
Easy to use and the follow ups
I love this Store.
Tires came on time
A have been disappointed in the quality of Bontrager wheels. I had a hub crack while hanging in my basement and Trek basically said lightweight products don't last forever. This was a tubular wheelset used for racing only. I had very few miles on the wheelset. I am also a light rider at 140 lbs. The spoke tension was too high and caused the hub to crack. Trek should stand behind their products.
Name removed
So easy to navigate.
It was easy and loved the option to have it sent to local shop
It was pretty easy even for someone like me who is not too tech savvy. I also like that items go to the local trek store. Everyone in that Warwick RI store is awesome!
High quality products and attentive customer service.
easy shopping and returns
It was very user friendly . I had one question about size and shipping it to the local store. Trek answered it promptly. Loved that the price was considerably less than the local store price.
I found the chain guide I needed to replace very quickly on the Trek website. Part came in quickly and was an exact fit for my 2021 Trek Rail. Good price and came with all the hardware needed to install. Will buy from Trek parts in the future.
Quality bikes and great dealer network.
I have made a few purchases online and have had no issues.
Web sight easy to navigate!
They are very helpful and knowledgeable about their bikes and were nice enough to send me some pedals for my new bikes as gift.
Excellent customer service during the pick up process from a local shop. Bike was ready to go and charged. I was also able to have accessories stalled that I bought same day