Customer Testimonials

Very informative, ease of use, many options, and quality of the experience.

Good customer service

Excellent product at fair price

I ordered a Wahoo Kicker Core with a SRAM Free Hub and everything came quickly. Very pleased.

I liked being able to pick up my order from the local shop and return it there as well.

It's so easy for me to get what I want. Parts, bike, ect. Thanks again!

Easy ordering process and pickup from store! Employees were very nice.

Great products and have had good experiences with trek of Eldorado hills sales and customer service. The only negative is that often trek advertises certain components on bicycles and in the fine print says due to supply chain issues they can substitute certain parts. These bikes are priced pretty high, and I don't mind paying for quality parts, but I expect to get what I am ordering without this lame excuse of supply chain issues. I don't believe this is individual shops rather the problem is corporate.

I was able to get the product I needed that was not in the local store

Nice and light

Love my bike, great fast shipping. Thanks

Great service always. Good honest hard working Wisconsin folks. Sounds corny, but it is true.

Product and shipping were great!

Great experience from reviewing, ordering, and receiving. I love my helmet, very comfortable!

It was very fast

Easy maneuvering through website and quick delivery!

Good technical advice/ support

The entire process was so smooth! The assembly was a breeze. Support from the Trek Team was first rate, from tech support to the local bike shop. Never felt like I was just a sale. The team really seems to care about my satisfaction and safety.
Will definitely be back for another bike; albeit in a couple of years.

Very easy and quick

N/A

The ease of ordering

Convenience fore as I live so far from a bike dealer

The Team at Trek Newington is amazing-helped me thru the entire process!

My order was delivered wrong but the customer service experience was great and made it all right!

We love Trek. My order process was easy. Shipping was super fast!

Great experience with store and online order!
Thanks

Trek has always been the very best in customer service as well as quality of products. I'm a huge fan, always will be! Thanks for being there for us cyclists!!

First and foremost, I like the products, the bikes and the parts/accessories. Second, I like the service. The descriptions are detailed and helpful so I can make a good decision about what to order. Third, the delivery service is super fast!

Friendly and knowledgable staff at LBS where the item was shipped to for free!

Rapid service. Great quality