Customer Testimonials

It was easy to order. And shipping to local store was easy

The employees at Trek were very knowledgeable and great to chat with

Very easy to order and return. Great customer service would highly recommend. Jeff

Nathan Arnold was super helpful in helping me find a bike for one of our team. I ordered one online knowing absolutely nothing about the bike, size measurements, and the different uses. He helped us find a great fit and stay in budget. 10 out of 10 experience!

I love my Marlin 5. Great bike that opened up a whole new world of opportunities for exploration compared to my road bike.

Thoroughly professional and friendly. Did not have any problems at all. Did have to return a component because the threading was wrong on it, they immediately sent the digital return label and made it very easy.

They are a Christmas gift for 2 grandsons so haven’t opened the boxes yet

Great quality. My Trek Domane AL4 has been better than expected. Dealers are very helpful and always willing to answer questions.

Clear information, communication and Broadway Bicycles in Tucson is the best.

Customer service resolved the issue with my order right away.

Easy to find what you’re looking for quick and easy check out

Well rated helmet at a good price. Shipping was included. Convenient. Looked like I might be supporting my local store even while buying online

Easy to order and they ship fast

I have ridden many makes of e-bikes but the performance and quality of my trek Ebike is the best of all

Apparel is top quality. Shipping quick and reliable.

Excellent Customer Service and warranties

Everyone is so helpful and nice at the shop. They try to do quick repairs when they can and it’s been nice to get my son’s bike back to him right away instead of waiting weeks for something simple.

Very easy process, great return policy -

Easy Peasy. . . gut I was "primed" from a visit to a nearby Trek store where I was "fitted" for a bike. I was worried when the packaged bike arrived. the box was beat to crap. BUT! Everything inside was incredibly well protected. Bike was easy to assemble and I've enjoyed it every day since its arrival. I need to visit the store to learn how to adjust the read hydraulic brake but otherwise everything is perfect! Couldn't be happier! TY Trek!

Good price, fast and free shipping to my local store.

I have owned Trek Bikes for over 20 years, they condition to stay current on the latest equipment and gear. The customer service is the best!

The reason I’m a huge fan of trek bikes is because of their warranty and the way they treat their customers I had a 2019 trek remedy that had a bad bearing race and trek without question lived up to their lifetime warranty and replace the entire frame, including the rear shock which I thought was amazing. I had a pretty bad crash and damaged my Bontrager helmet and they replaced the helmet no questions ask just a good company and great people.

Had what I wanted and quick shipping.

The spec data and general quality of the site are great. Not a 10 because it can occasionally be difficult to find items that I know exist on the trek.com site (I can for example find an FX 3 Gen 3 clearance model if I google search but can't find a path to navigate to it on the trek.com site itself).

Simple, quick and efficient. Delivered quickly!!

Trek customer service is outstanding and superior to any other customer service I've ever dealt with.

Shipped in record time, assembly was a breeze, finally have an incredibly smooth pedal assist bike sized to fit my 4'11" wife XS.

I liked how the customer service team is trying their very best to make things right; how they are going the extra mile to show me that I am valued as a customer. Skip, Chris, and Tiffany are all absolutely phenomenal.

The customer service I received at my local Trek Bikes store. After all ... everything always begins and ends with the people.

All went perfectly.