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Customer Testimonials
I was hesitant to complete this survey at 1st as I was having had trouble getting an order for shoes delivered. It had taken much longer than usual and spent a ridiculous amount moving around of time to different facilities in Texas and I have no idea why the shipment even went to Texas in the first place. It even went from one location near my home to another and back to the same location. So I contacted Trek and the rep., Tom, sent out another pair with next day delivery. I have made previous orders without a problem and delivery time has been good.
It is hard to find all the sizes and options for shoes at the Trek store or at least I expect it would be (I didn't shop there to find out since it isn't conveniently located. Maybe I should have). Anyway, I will order again if I need to get a proper size of a particular shoe though I will probably visit the Trek store 1st as I will need to return at least 1 pair. I do like the option of taking returns to the shop rather than having to mail them.
Free shipping
Great equipment and affordable prices.
The people and the service
Easy to shop, easy to buy good product with a fast shipment just as advertised.
Friendly competent service
I have ridden for many years, they fit me the best
Very friendly helpful and I can understand them
Easily shippedTo Store of Our preference. Was built promptly and worked very well.
At every touch point, I was made to feel valued.
Selection, quality, easy to order and navigate.
Great and easy to navigate website.
Great sales experience. Seamless coordination with Local shop.
Everything. It’s the best bike I’ve ever owned
Awesome bike. Couldn't be happier
Excellent online information
Great Customer service
Quick delivery
Simple assembly
Ordered my helmut,tracked it's progress getting to ne quickly,it perfect condition..What more could you ask for ??
Very knowledgeable staff, kind, get the bike totally ready.
Easy payment, smooth transaction
Easy to find what I was looking for and free delivery to my local bike shop
Large product selection. Decent prices. I found what I wanted and it was delivered quicky.
They were so thorough in helping me choose the right bikes, they spent close to one hour helping me, I learned so much and could not be more satisfied.
Fairly easy to use. And I definitely like that I was able to have it shipped to a local Bike Shop.
It was easy to find what I needed to repair my bike . Parts were in stock . Shipped the next day . Only a two day process. Arrived well packed and protected.
Trek Warwick is great
good solid bike at a reasonable price
Easy. Fair price
Trek had what I needed in stock. The product was ordered, shipped, and received very quickly.
It was a simple process to order the part I needed.
Ease of ordering, quick shipping to the closest store to me for free and possibility of returning at store.