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Customer Testimonials
Customer service
Someone from the USA answered my questions. They were able to confirm my order, it shipped to me quicker than expected and I got 10% off. I also love my local trek bike shop where they know me and treat me right. What’s not to like?
Love trek best service!
Had the part I needed.
Quick initial shipping & easy and free return shipping
Always good to see what is available and what deals are being offered. Trek has definitely stepped up the quality of products now.
Fast shipping with very friendly and helpful staff at pickup location
Great quality shoe! Fast service.
Selection
This is my fifth Trek bike purchase in10 years. I have always appreciated the quality of Trek bikes.
Easy to order. Free shipping
Website makes it reasonably easy to find what I am searching for and I appreciate free shipping to my local bike shop.
Y'all produce quality products.
Easy to order and have sent to my local store where the staff was very friendly and courteous!
Simple, I was able to pick one bike up from a local shop that was already ready to go, and the other I had shipped to my office directly. While I did notice 2 small issues upon opening and completing the extremely easy assembly, a simple and quick call into customer service, they sent me the new parts free of charge super quick! Could not be happier!
I have been buying Trek Bike since 1986 with my Trek 1,000 to now my Madone and Domane
I was reluctant about the shipping and assembly from an online bike…not anymore.
Trek did an amazing job packing the bike and the assembly guide was easy to follow.
Overall, trust the process.
Person 1 on 1 experience
It was easy to place my order and I was updated on the arrival date of my package and the arrival time.
Trek did a good job responding to my issue and addressing the root cause.
Good selection, reasonable prices.
Has all the information I need.
Items were on sale and you sent them to my local store so it was free shipping.
2nd time ordering through the website and both times were not difficult. Product arrived as scheduled.
Great deals without having to deal with middlemen.
Great bike for a great price
Very easy to order, have delivered to a local store for assembly and pick them up!
Great service and support of spare parts via webpage.
The people, bikes and service.
Trek makes amazing bicycles. I was in need of a few replacement parts for my girlfriends Bike and found them on the Trek website.