Customer Testimonials

Explained the bike functionality completely. Took me outside and watched me when doing my initial ride assisting in answering questions.

The website is easy to navigate, the customer service is very helpful, and the products are well built. I am a huge fan of Trek.

I found the tires I needed at a reasonable price, and the tires were shipped quickly.

The bike arrived quickly and neatly packaged, though the instructions could have been a little better. I'm new to mountain bikes and figuring out which page to jump too for each part was not ideal. The dance at the end was a fun touch.

I just love them

Very easy to use. I like that I can look up detailed maintenance info as well as purchase and return/exchange items through the same website with ease. 30 day try out period is a great policy too. Keep up the good work Trek.

Quality, staff support.

Easy to use. Free shipping of purchased items to local bike shop

Overall experience was great! No issues.

Purchased a pair of Mountain Bike shoes on clearance at a great price.

Easy and no shipping cost.

Trek has fantastic customer service and stand behind their products 100%. Trek Bikes will always be one of my choices for any new equipment.

Excellent build quality on my bike, cutting edge design and tech, excellent service from the Albuquerque Trek shop - these make me a dedicated Trek rider.

I owned 5 new Trek road bikes ….starting in around 1980 with a ‘560’ ? Dark Grey Reynolds Steel frame ….then a 1Phone number removed and 2500 aluminum bikes ….then a 2005 Madone Carbon OCLV ….and a 2025 Domaine + !!! Loved each one of them !

I have always loved Trek bikes! And this purchase is no exception. I was able to locate a gently preowned bike on the website and ordered it. It arrived in just a few days packaged like none other! (In a good way!) I can't imagine there being a better packaging job! The bike had been serviced and was ready to go. The assembly instructions were clear and simple, and all the pieces were neat and tidy! Thanks Red Barn Refresh!

Easy and timely delivery. Packaged beautifully and easy to put together.

Simple, fast, and superbly packed!

Fast efficient

The shipping was fast.

Part ordered was correct and arrived as expected

Always fast delivery to my local Trek dealer!

Easy to use, everything i needed available instantly.

I found exactly what I was looking for at a reasonable price. Shipping was prompt, assembly wasn't too difficult. Overall process was good

Quick and accurate support… the order was processed and delivered without any issues.

I was surprised by the light weight of the crank I purchased. I dropped more than 2lbs off my kid's mountain bike by upgrading from the old steel 90's 2x front crank to the Trek single 28T. Simpler, 1/3rd the weight, cleaner looking, better ratio for a kid's mountain bike. Also appreciated the shipping to my LBS.

Great fast shipping. Easy to order. Love the bike.

Helpful staff

Easy to find and order the replacement part I needed.

Good

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