Customer Testimonials

We were looking for accessories for our new bikes and happened upon some great clearance buys.

Ordered a Trek Air Rush battery pump. It's awesome but runs a bit hot when filling multiple ties. I needed to top off four tires (two bikes) and by the fourth tire, the pump was almost too hot to handle bare handed. Otherwise, love the pump.

The items I ordered came in on time or early. I was able to find the pads I needed, in spite of the helmet being a couple of years old. Both shopping online and picking up in the store were easy to do. The shop people were helpful and friendly. I got a good value for the price on the pads.

The local Springhouse Pennsylvania Store has an excellent staff. Both the manager, the service manager and the sales folks are always so helpful. They are able to answer questions and repair Bicycles that are 30 years old as well as current models. We also love the youth bicycle upgrade program. The Trek team feels very much like a valued part of our community.

Cost & Convenience

Great team at Trek Forest Hills NY.

Great deals and in store pickup was easy. I only wish less pacakging was used for a small item.

Fantastic experience- bike was professionally packaged and easy to assemble with tools and instructions provided

Met expectations

Great experience!

Great. Easy and the store set me up. Now I’m riding fast on my domane.

Excellent service and a super friendly crew at Trek Wilmington!

Genuine Trek parts. Quick shipping

People at the stores I frequent are always friendly and very knowledgeable. Stores are always neat and clean. I love the Trek product and have bought from them for years!

Great customer service. Thanks to Dillion Smith, such a professional and courteous young man. Prices were awesome too.

Great price and fast delivery

Shipping to the store was free and returns are very easy.

Good products

Quality bikes

Warranty on new bike frame

I got my basket for a great price. Would shop on the trek site again.

Great bikes!

Fast service. Quality products.

Ordered the 50th Anniversary book. The employee was very knowledgeable and happy to talk old Treks, 531 friction shifting etc

They always have great quality products and always ship quickly

easy to order

Huge shoutout to Trek Bicycle Store Middletown, NJ and Trek HQ. My 2018 Verve 3 had an issue, and they made it right by warrantying it with a brand new 2026 Trek Verve 3 Gen 5 ($999 value) — completely free. That's what real customer service looks like. Thank you for standing behind your bikes and your customers. Already loving the new ride.
Trek Bicycle Store Middletown — 500 Route 35, Middletown, NJ 07701

Great experience!

I love my Trek. Just a great all around product. It’s very comfortable to ride and with the sensors mounted in the frame I get a clean look. Love the Trek products!

Everything from purchasing my bike online to delivery and setup/pickup at my local Boston Landry's bike shop went perfectly! My recent purchase of some kickstand bolts was a 10, from ordering to speedy delivery.