Customer Testimonials

The deals on gear and accessories! Very affordable

I ordered online and had the items delivered to local stores (one in WI, one in OH.) The process could not have been easier, and the receiver of those gifts loved them.

Excellent service for a very simple order.

Very happy with products.

Pre-owned frame was exactly as described and packed professionally like any new frame. Very pleased with the transaction and the process.

Very easy. Bike was delivered to my local bike shop and assembled. The LBS covered all pertinent info for the bike. Overall a good experience.

I feel like when I deal with trekbikes.com, I am dealing with the pro's pro. It seems like everywhere else that I've ordered from lately are promising one thing and I receive something else entirely. Thank you for going above and beyond the call!

Easily arrived without charge to my local bike store,

Everything

Easy check out and quick delivery.

Good information about products.

The shipping prices are very fair compared to other sites

I liked the fact that you also had the option of preowned bikes to purchase rather than just new. Love Trek and all my bikes are Trek. Guess you could say I’m hooked because I don’t even consider trying any other brands of bike.

My bike was shipped to a local bike shop. It was assembled the same day it arrived! The bike is beautiful! Seems easy to operate. Can't wait to use it.

For me it really came down to simple economy , you get basically a new bike for a lot less money . the bike shipped fast , was well packed and easy to put together .

Trek also sends you suspension calculators and recommended tire pressure

Fast shipping & well packaged product

You had what I wanted

I’m absolutely loving my Trek Domane SL 5 Gen 5. The fit is excellent, and the comfort has been everything I was looking for. After struggling to find the right fit with my previous bike, the Domane feels like it was made for me. It’s comfortable on longer rides, handles beautifully, and gives me the confidence to just enjoy the ride. I’m really happy with my decision and couldn’t be more pleased with this bike.

Very quick shipment. As fast as Amazon. Highly satisfactory.

Very quick delivery from online order, delivered to store, same day installation

Great experience with Trek.

The tire and tube are excellent quality, and the service was friendly, helpful, and quick

Very satisfied with my purchase!

Shipping and handling are handheld, I purchased the Wahoo Kickr Roller indoor trainer, which is both heavy and bulky to transport, not for a car trunk...
Prices are competitive and return is not a problem, for quality merchandise; Which after all, is what we are doing here in the first place!

The products and relatively easy navigation of website

Online chat support with Trek experts.

Free shipping to local Trek retailer for small purchases.

Best bikes in the business!

I visited the Trek Georgetown store and then visited the Columbia store to help my girlfriend get her first bike and the customer service was literally 10x better than the Georgetown store, they insisted on helping fit the bike to her, let her do test rides and walked her through all the different parts and pieces to get for her bike. They were thoughtful and considerate and it was just amazing - contrasting my experience to the Georgetown store where they hadn't even put the pedals on my bike and didn't even try to get me setup with the right mounts for my lights or fit the bike seat correctly (which is ok since I'm pretty versed in bikes) but it left more from the experience. I will literally go out of my way to visit the Columbia Maryland store moving forward!

All of my transactions have been very smooth. Plus, I really like that if I ship my items to my local store, shipping is free. I have been going to my local Trek store for 14 years, and I know most everyone that works there and I respect their advice immensely. So, going to the store to pick up my items gives me a good excuse to interact with my friends there!

Great selection, easy transaction, fast shipping.

Fast shipping. Expensive but fast.

Trips have been well organized with high quality.

Quick shipping, wide variety of goods, great sales on close out items