Customer Testimonials

Trek representatives that answer the phones are
top notch especially Mary and Tiffany these
ladies went above and beyond helping me with my bike and the numerous questions I had.
Keep up the good work.

I found the bike I was looking for in the size I needed, Trek sent it to a local bike shop that put it together, and walked me through all of the components, does and don'ts, and was happy to do it.

Great service fast shipping

The customer service is excellent! I used the chat feature to help find the right rim replacement for my bike. Unfortunately, when it arrived it was slightly different than stock. So I took my bike to my local Trek dealer in order to get the right part. They ultimately got me all fixed up and I'm grateful I could return the rim for a refund without paying return shipping. The customer service associates both online and in the store were very friendly, helpful and the repair was timely. I value the way Trek treats it's customers and I love Trek bikes! Thank you!

Quick delivery
Great status page about delivery
Quality products
Most of all great employee contact every time I call

I have always liked Trek bikes

Very easy

Great people, great service.

The guys at Trek Waco go above and beyond to make sure I get the right gear and am ready for the trail. I can't say enough good things about Josh and his crew!

Easy return

Easy to use, a lot of options to choose from.

Great product at a competitive (but high) price

Ended up ordering the wrong size, the Trek rep walked me through the return. Good folks to do business with

Josh in the chat room was extremely helpful. I recently purchased an accessory that broke during installation. Trek stood by their product and sent a replacement.

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Easy to compare bikes, find additional gear and read reviews.

Smooth process. Effectively communicated

I received good advice on my parts purchase via an on-line chat. Also utilized free shipping of the parts to my local Trek shop.

I’ve ordered from trekbikes.com many times. I also own several trek bikes. Anytime I order parts or equipment I get exactly what I need on a timely delivery to my front door step. You can’t ask for more than that!

Fast shipping, JC's Bikes in DeLand FL were super professional and quick with building it out.

Online support is great.

Trekbikes.com is a simple site to help you understand, guide and make solid decisions on a variety of options. I have used tb.com to review and buy. Would recommend to anyone looking into cycling.

Great products, fair prices. Purchase was shipping quickly..

My local dealership and their professional staff

Great staff and amazing selection of bikes, gear and accessories

Quick shipping and easy returns

The bike was delivered quickly. Emails inquiries were attended promptly and accurately. The bike was delivered in perfect condition.

The website is easy to search throughout. Placing an order is quick and straightforward. Plus, the products are shipped right away.

Purchasing online was easy. The in-store delivery and fitting was awesome. The Trek team was very helpful and knowledgeable. They answered all my questions and provided some great pointers.

I love my new madone sl7. They arranged to delivered directly to my home. However, the charger for the Di2 went missing. It could have been perfect ride if that was with the unit.