based on 8267 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service very helpful and personable, great experience.
Very friendly, helpful, and knowledgeable staff
The associate who assisted me was excellent! I found exactly what I was looking for. My podiatrist actually recommended your store as source for the shoes I needed.
Always helpful, willing to share differences in styles, shares what products would be good for your needs, individual, attentive customer service.
Very knowledgeable and friendly
I like that anyone at any level of fitness can come in and be treated with kindness and respect. They don’t care how many pairs of shoes you need to try on to find the perfect pair for whatever you need. It’s a level of service that’s rare, and I’m thankful for all their help.
Item in stock and I had immediate service.
Great fitting and great recommendations
availabilty/ quality /customer service
Awesome experience, wish all shoe purchases could be this technical & precise. Will always come here for all my future sneaker needs. TOM WAS WONDERFUL!
I have never had such a wonderful experience shopping for athletic shoes. Danny was attentive, knowledgeable and friendly. I am a Fleet Feet customer for life!
Great customer service!!!
Knowledgeable personnel and friendly service
Isaiah at the Strongsville store was very friendly, patient and knowledgeable. Made the whole experience a positive one and even helped get my mom and aunt fitted for shoes.
Personalization
Excellent salespeople
Personal attention
Attractive store layout
I appreciate the fitting process and use of technology to analyze the feet. Walked out with perfectly fitting, comfortable walking shoes to accommodate my high arches and supination.
I needed help finding supportive shoes.
Quick service
Very customer service oriented. Very Helpful but not aggressive sales team.
Prompt service on orders with free shipping and loyalty rewards for future purchases
Knowledgeable staff that understand the issues that I have with my feet and guide me towards the correct shoe and inserts for my issue. A throwback to complete personalized service that is missing elsewhere. The store was busy, and I had to wait about 20 minutes but we’ll worth the wait. My feet thank you.
Fantastic service! Sincerely wanted to help me with my feet. Took all the time needed to find a solution and my feet are feeling better 3 days later. Thank you
The products, the process and the sales associates were wonderful
I like the selection of shoes and the friendly staff
Ladies in the store were super helpful. My feet have been having a lot of issues lately and they got me the perfect pair of shoes! Never felt more comfy in my shoes!
Services are provided by a knowledgable, enthusiastic staff who provide a variety of products! My main interest is in running shoes. I always find what I want here and am always completely satisfied!
My purchase was a pair of “Archies” flip-flops, clearly organized on the rack. Store was well-organized and pleasant. They seemed to be a bit understaffed, though it could have been just a busy moment. They properly take their time with customers, which sometimes results in a wait.
Love them! Can you have bigger sizes and longer laces available?
Our salesman Byron was absolutely awesome. We were greeted right away and helped. Our son has special needs and he was very patience and kind with him. He help fit the right shoes for him. Awesome Service!