based on 3599 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service! I explained what shoes I’ve run with before and was given excellent feedback of what to get. Love my new Altras!
Good selection of products and the staff are always super helpful and friendly. I always recommend Fleet Feet. The events put on are always fun as well and very well done.
Caiden was great to work with. He was a good listener and wasn’t pushy with product. I’ve been to this store before couple years ago and I was treated much better this current time.
Last time I was in I wasn’t given the walking, standing or measuring test. But this time Caiden had me do them and the shoes fit better.
Can’t wait to get back into running!
Great customer service. Friendly and knowledge. Thanks.
The sales lady helped me with my purchase.
Very attentive to needs
I love the personalized service and attention to my needs
Very friendly and helpful. Amanda was so patient and helpful. I felt like I was hard to fit snd she took the difficulty out of it
Very personal service
Lydia took her time and was very professional! Will definitely be back!
Told the associated my needs and concerns and he was very knowledgeable.
They do a great job personalizing the experience. Running shoes are not a commodity and they understand that.
Customer service is top notch.
The people are genuine and have the best interest of the customer in mind. Also, when we came in they were focused on us....not on phones, no idle chit chat. Strong customer focus.
Great and easy experience at the Third Ave store. The sales associate was awesome and extremely helpful, I think her name was Medina. I visited 5/6/23 around noon.
In my area, finally there is a shoe store with a variety products.
Customer representative was very helpful.
Have already used my Asics purchase and am very satisfied. Thank you.
I was able to walk in, get me needs assessed, and walk out with awesome shoes in record time!
Excellent service. Woman who did my fitting was very professional.
Supet friendly & educated staff
My shoes are so comfortable. The associates were so nice and accommodating. My new favorite store.
Fleet Feet has a wide selection to choose from. At the Midlothian location Kate was most helpful and informative. A wonderful experience.
We like the individual attention and time spent making sure the shoes are the right choice and proper fit. You really can't get that anywhere else around here.
Friendly knowledgeable employee, the inserts and shoes she recommended seem to be helping my plantar fasciitis already!
Professional. I had a foot scan to figure out what type of shoe was best for my feet. I was given a 4 pairs of shoes by 3 different brands to try out. I did not feel pressured to buy anything and they were very thorough with explaining everything and attending to the fact I have Achilles tendinitis and plantar fasciitis.
Help with select and great fit.
So knowledgeable and friendly!
I loved the service and the fact we could measure my daughter's feet to ensure we got the correct size.
Foot scan to determine all things about my feet. Listened to my needs and made recommendations based on it. Didn’t make me feel like I was rushed on making decisions.