based on 2259 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great knowledge and friendliness!
Selection
All was good. The product we purchased and the service very attentive and caring.
Very knowledgeable staff with just the right supply for my needs.
The On Cloud shoes are my favorite, and the staff is friendly and helpful as soon as you walk through the door! Jane at the Augusta, GA location was so patient and kind as I was deciding on which shoes would be best for me. Thank you, Jane!
Your services are outstanding. Each time I have come I had a different person. Both of them gave me exactly what I needed at the time. Listened to what I was wanting and found the right show for me. Thank you I wish I could remember each of their names.
The staff was extremely helpful helping find a very difficult show (16 that is narrow). Amanda helped me with the shoes and called
When they came in, but I picked them up on a day she was off, and Jason helped me that day.
Shoe selection
Helpful customer service
Mathew was super helpful in helping me pick out a new pair of shoes. After a knee injury sidelined me for a few months I was looking for a shoe with more cushion and a smaller heel to toe drop than my current shoes. He helped me find the New Balance 1080v12’s and I’m super happy with my purchase!
Very knowledgeable and helpful in getting you in exactly what you need!
I’m not sure of the name of the young man who assisted me, but so courteous, knowledgeable, patient and helpful. What a great experience so sorry I haven’t purchased shoes in the past, but I imagine I will be a forever customer.
The lady who helped me was very knowledgeable and patient with me. She was fantastic
Best service!
Diagnostic of feet and shoe recommendations
The young woman who helped me was patient and kind. She was also very knowledgeable about your products.
Friendly,
Good selection,
Extreme willingness to get me what I want
Why won’t the sales women help with putting shoes off and on?
Staff very knowledgeable they expertly fitted me and my husband with the comfiest trainers ever. Thank you staff at Spokane.
Great service!!! Friendly and knowledgeable
I like that your website was linked to Brooksrunning.com and that I could see what you had in stock in the area stores.
Great service , knowledgeable sales person and very personable
Salespeople are trained to fit you with the perfect fit and the perfect footwear.
Attentive, excellent customer service
Excellent customer service and knowledge of your products
Lots of options. Helpful staff. Emily Katherine was extremely helpful and patient.
Great customer service!! Service!
Personal attention.
Great customer service and knowledgeable.
The staff was focus on my needs and desires. He wants to make sure the shoes fits correctly and we’re the shoes I needed.
I like that you have so many options and your employees are always very helpful.