based on 4653 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like everything including your return policy.
The level of customer service was Outstanding!!!
And I love my new shoes
I knew what I wanted coming in, but really appreciated the extra help making sure it was the right pair of shoes for me. Service was friendly, helpful, and quick. I happily wore my shoes out of the store and will definitely be back.
Wide variety. Willing to order (and hold) items which are not in stock. Knowledgeable staff.
Like the fitting process.
I like the Volumental scanning machine to determine foot size, and the staff were very helpful and attentive to my requirements for shoes.
I liked the personal attention that the staff provided.
Lots of options to choose from and super helpful staff spends the time to make sure you're getting exactly what you need. I buy all my running shoes from Fleet Feet Winston.
Great selection and service
Now I have no doubt about the type of shoe I have to choose.
I find that each time I try to buy shoes the one inventory is always very low making options very limited. And not at all trying to be “Karen” here but my salesperson wasn’t very helpful or friendly on my last visit and purchase. I can buy my shoes anywhere as they’re the same price wherever I go. The store needs to “amp” it up a bit to keep me loyal.
Very friendly and knowledgeable staff.
I would have liked a couple more options to try on. Also no discount for nurses and/or vets which is offered at other stores.
Friendly, knowledgeable and very helpful.
Friendly, knowledgeable staff.
I enjoyed working with fleet feet staff to find the right running show for me. I had a great experience.
Very thorough with the scan results explaining what it all means. Took ample time to determine the best fit for my feet and arches. Friendly and professional
Thank you
Knew what I wanted but it was very busy & nobody welcomed us so we brought the item to the checkout desk.
Great products and very helpful staff.
Everyone was very nice and helpful.
Quality product and personalized attention from sales associates
Great selection and very helpful staff.
Girls were very helpful and very nice to deal with and knew their product . Real service which is very rare in this day and age.
They give you personalized service and fit your running shoes perfectly with a machine that scans your feet. Oh and they sell great athletic shoes.
I received a great help from knowledgeable experienced people. I purchased running shoes for military training, and I think they will work very well.
Fleet feet stands behind their product. We had a defective running shoe and Fleet feet replaced the shoes with a new pair with in the 60 days of purchase.
Sales person was very helpful.
Shoes that I bought quite a while ago were not the right shoes for me and thus wore on the left heel quite a bit. I had bought 2 pairs at the times and one was never worn so I asked for a credit or something to return them since they were sold by your people and not right. I was told NO. This is not right and changes my perception of Fleet Feet
Quality product and the service was perfect.
I’ve always had issues with shoe shopping just because any tennis shoes I bought would hurt my feet I have plantar fasciitis, not only in my heel, but in my arch as well, the associate that helped me was super helpful and informative and guiding me to the correct shoe after studying my 3-D foot scan we determined that hoka was the right fit for me. They also help me get insoles, which have been a godsend since finding shoes and insoles I have had such a reduction in my foot and back pain and I am so thankful for that.