based on 615 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just a great convenient place for me to get my ON running shoes for work! Usually has a great selection also!
Literally everything. It was all amazing! Customer service, the science, the specificity to what I needed and wanted. Everything!
Attention to specific details regarding fit. Personal attention and experience of the salesperson.
Salesperson seemed very rushed and bothered that I wanted to try on more than 1 or 2 pairs of shoes. I have a lot of issues with my feet and really need the right shoes. Was really just disappointed with the entire experience. Came in to buy 2 pairs of shoes but wasn’t interested after the experience I had. My daughter had talked it up but was not impressed. Salespeople should not rush customers.
All of the employees look as though they get along well, and they are enjoying themselves. They are kind and very willing to help! I love shoes and running, so it’s a fun store to be in😄
Very personalized experience, and knowledgeable staff
Nice friendly and knowledgeable staff.
Staff is knowledgeable, helpful and friendly
Like:
Friendly staff and associates
Very knowledgeable staff -- seem like runners
Events are cool
Packet pick ups for races there are convenient
Enjoyable atmosphere
Don't like:
Would like more merchandise variety more often -- sometimes seems like merchandise sits for a while or there aren't new things to look at and buy, like with apparel or smart watches
Súper helpful and I liked the recommendations based on my actual foot
Walker was extremely patient and kind. Very helpful fitting shoes for my feet.
I love your selection of socks. The young lady that waited on me was very knowledgeable about the sneakers she had me try on and extremely patient!
Top notch customer service. High quality shoes to chose from. Sales person knew her products and was very helpful. Very nice people working there.
Your sales people, particularly Devon, know their products and how to fit a customer well. You have good products, like HOKA.
Like the comfort of shoes also socks and listen and answered my questions
Associates are polite, friendly and helpful
Our sales lady was amazing. First time my husband was properly fitted for shoes.
foot scanner and explanation of
The staff is always super dry and helpful!
I drive 30 min to come to this location because of the staff and the selection.
I recommend this location to anyone who asks
The saleswoman was very helpful and dedicated to finding the correct shoes for us. She was not in a hurry to get us out the door.
Employees I worked with knew a lot about the shoes I was looking for, explained all possible options and the perks/benefits of each one. They showed me which ones would work best for me based on my foot shape and how I described my running style. Very friendly staff, good variety of products to pick from.
superior customer service!
Near by and attentive staff.
The fitting
Margaret was very knowledgeable and helpful.
Impeccable service!! Jeff was wonderful
The service was wonderful. The guy helping me was kind and listened to what I had to say. He was very helpful.
Your selection is good and your sales associates are very helpful. Katelyn is always the best!
Great customer service! Very helpful place!