based on 6976 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales associate was patient, knowledgeable and really listened to my husband’s needs. She explained things and took her time. Brooks provide support like no other. Love the quality and style!
The employee would not let me speak to explain the problem with my previous shoes. She kept talking over me.
Every employee in the Madison West store was friendly, parient, helpful and knowledgeable. We appreciate their expertise!
Great service…listens well and helps with a solution
Your sale associates are runners so that really helps
They are the BEST!!
The customer service was on point. I had many questions and all were answered with care and compassion especially irt to the issue with my toe. Very friendly and knowledgeable.
Great personal service! I love it you can tell me the shoes that will best suit me.
60 day guarantee and custom fitting
Knowledgable Service
Sales Rep was an outstanding gentleman. Very helpful and kind.
The staff is very attentive & knowledgeable. The woman said she could order the size & color I needed before I left on my trip.
Great service. Very pleased with my shoes!
Staff are very informed about their merchandise. They make sure they find the right shoe for your needs. If a shoe doesn’t work, you can exchange it within the set time period.
Large selection of brands to choose from
Many different color choices
Salesman was very informative
👍👍👍
I love being prefit. When I need new shoes, they look up my name, bring me a couple of models of my favorite shoe which fit perfectly, and then I am done. It is the easiest errand.
Great quality, good prices. Excellent customer service
I had a very knowledgeable employee ..showed me different options and ended up getting Hokas ...store is clean great variety of clothing socks sneakers running equipment..will keep going back and also joined them for the free run they have every Thursday at 6 🏃♀️🏃♀️
Service and staff were great! I like the fact that I have 60 days to decide if I love my new shoes!
The salespeople are very knowledgeable. The person who helped me knew exactly what I needed and what shoes were best. She did such a great job and was very patient with this indecisive customer.
Angela was incredibly knowledgeable, friendly, and helpful. When I go back, I’ll check to make sure she’s working on that particular Thursday, since she said it’s the only day she works. :)
Salespeople. Chip waited on me and he he was Professional Friendly and Knowledgeable.
Personalized service whether it’s running shoes or just plain socks!!
Very knowledgeable and helpful. Explained everything well and was very professional.
the staff is great and knowledgeable!!!
The best service ever . They care about there customers. Introduce me to new comfortable tennis shoes. Great fit. Thank you .
running groups
quality of products
Always greeted eagerly and employees smile and genuinely seem to care that customers are statisfied. Great awards program!