based on 9021 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Range of selection for a wide foot. Sales Associates that really take their time with you.
Great inventory and advice from the team there. Heather is amazing!
The staff member who assisted me was very friendly and knowledgeable. I also appreciate the discount as an OhioHealth employee! :)
I do let my coworkers know about Fleet Feet and the discount as well as the really great customer service. It helps to have people who understand the products they are selling!
I like how they really look at your feet and determine what shoes would be best.
As soon as I walked in, there were several associates ready to help. I was able to get my new shoes-ON SALE and be out the door within 10 minutes!!
You not only have a great selection, but a customer service team that is knowledgeable and super helpful!
Service was great
Your knowledge of the producst.
I like that my information about my feet is on file and I get individual attention when making a purchase.
First time visiting fleet feet and service was outstanding in Newport location
High quality products, large variety of options, the most helpful and friendly staff I've ever interacted with.
Service was great ! Love the quality of shoes and availability!
Laura was awesome. She took the time to help us make the perfect decision on (2) pair of ON shoes. This is my 4th pair and my daughter 1st. I highly recommend going to Fleet Feet in Hickory a let Laura fit you for yours.
Assistance from staff
Hands down the best customer service experience each and every visit!
I always recommend Fleet Feet to family, friends, colleagues.
The staff is extremely knowledgeable, helpful, patient, fun and caring, it shows how much they Love their job.
Thank you Fleet Feet Staff in Portland Maine for all your hard work and dedication!
Sincerely,
Loyal Customer
Excellent options for runners and walkers at fair prices sold by knowledgeable staff.
The sales people are always so knowledgeable and helpful. I have been pleased with every purchase made there for my family over the last 20 years.
The only critique is that on this visit - on a Sunday afternoon - we waited for 15 minutes for help, while 3 employees were standing around behing the register chatting. My daughter finally asked for help, and the employee was great. But it was a frustrating start.
Offer discounts on some products
I love that your workers help every step of the way!
I appreciated Liz's expertise, knowledge and patience.
Staff
Everyone in the store was very helpful!
Great help. Knowledgeable, friendly staff
Great products a d advice. Love the foot scanner!
The associates always listen and work to find the show that will be the best whole body shoe. They are patient and kind
I like that I was able to find a pair of shoes in 15 minutes that I think I will love.
I stood around a bit before getting waited in. Plus I did not know what to expect when I got to the store. Service was good and knowledgeable.
I liked the ease of my purchase. I knew what running shoe I wanted. I researched and found Fleet had my shoe. The color selection was not very broad at the store. I settled for blue.
One thing I didn’t notice while making my purchase, I was given the display. This Hoka shoe has numbers on each side of the shoe and the price tag in one shoe. To me, it looked like it was not worn or tried on but that numbering was odd.
Not sure if I will return for another pair or just keep them.
Thanks!
First name removed
Just what I need, Customer service was great. Will spread this store’s products and customer care service.
The personal touch